Motadata ServiceOps vs. NinjaOne

Motadata ServiceOps

NinjaOne

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Motadata ServiceOps	Score 8.7 out of 10	Mid-Size Companies (51-1,000 employees)	Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization…	N/A
NinjaOne	Score 9.0 out of 10	N/A	NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.	N/A

Pricing

Motadata ServiceOps

NinjaOne

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Motadata ServiceOps	NinjaOne
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.

More Pricing Information

Community Pulse
	Motadata ServiceOps	NinjaOne
Considered Both Products	Motadata ServiceOps Андрей Михалюк (Andrew Mikhaliuk) CEO Chose Motadata ServiceOps Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together. Incentivized Helpful?	NinjaOne Verified User Anonymous Chose NinjaOne We came from Manage Engine and it is a night and day difference. I would never imagine going back after working with NinjaOne Incentivized Helpful? Justin Mott CTO Chose NinjaOne We have used many RMM providers and the UI, cost and experience has all been better with NinjaOne. Datto wasn’t able to improve anything in the three years that we use them, in fact they were sold to and immediately started trying to sell us the other services they had. Incentivized Helpful? Verified User Anonymous Chose NinjaOne this integrates with Splashtop and works well. I am happy with the integration and prefer it over Teamviewer. This is included in our subscription and works with a few clicks. Users can accept / deny the request and if no one is there we can still remote in. Makes servicing … Incentivized Helpful? Derek Gneiting Systems Administrator Chose NinjaOne NinjaOne is very simple to use and navigate. There are fewer layers of pages to navigate to get to what you want. This is a time saver and it makes it easier to find what you are looking for. Incentivized Helpful? Verified User Anonymous Chose NinjaOne NinjaOne feels like a smaller company, and I mean that in a good way. Their support is quick and helpful and because of our size we are escalated directly to their level 2 support. Our account manager is eager to assist and get ideas/issues to the right people and put those … Incentivized Helpful? Scott Brewster Chief Technology Officer Chose NinjaOne We liked the per device pricing and the UI of the platform most when we decided to leave Datto RMM. We believe that NinjaOne's constant development to improve the product has been really helpful. The quality of the community posts with scripts we can use to automate things … Incentivized Helpful? Verified User Anonymous Chose NinjaOne Prior to NinjaOne, our IT management was a blank slate. We knew we needed something, and we wanted to ensure we were making the best decision for our organization. We attended demos and talked with sales reps, sales engineers, etc. At the end of the day, it was the relationship … Incentivized Helpful? Verified User Anonymous Chose NinjaOne NinjaOne isn't the cheapest or the most expensive. However, it has the most functionality out of the other solutions that we looked at. Incentivized Helpful? SG Sergio Galvez IT Manager Chose NinjaOne So far NinjaOne has been more stable to use vs the items listed above. It has been easier to setup and go. Easy to setup end user equipment with a quick setup file that an end user can run if you asked them to. The portal is quick to update and quick to allow you to start … Incentivized Helpful? LS Lee Summerville Consultant Chose NinjaOne NinjaOne has a much better web interface than Automate, in terms of both usability and function. The endpoint search function in NinjaOne is very good with results, and each endpoint agent page has a great overview of the endpoints health, NinjaOne event history, etc. The … Incentivized Helpful? NM Nicholas Miller Automation Engineer Chose NinjaOne About 2 years ago we evaluated about a dozen similar utilities that are all aimed at managing and maintaining endpoint from several customers at the same time. At the end of the evaluation, NinjaOne was chosen based on several criteria specifically targeting the use case that … Incentivized Helpful? CM Casey Moore System Administrator Chose NinjaOne Mainly used them to try and push out installs for NinjaOne. But NinjaOne has their own way of pushing out the installs through AD and it made my life so much easier getting this deployed. Incentivized Helpful? Verified User Anonymous Chose NinjaOne ConnectWise Automate and Atera Incentivized Helpful? Verified User Anonymous Chose NinjaOne NinjaOne offers the same feature set that the big players offer, for a fraction of the price. when looking at RMM solutions, there are several large companies out there that claim that they do everything well, but what we have found is that they often do many things, but not … Incentivized Helpful? Michael Kerzner Service Delivery manager Chose NinjaOne NinjaOne feels like it is way beyond its competitors. Their UI is fantastic, with the exception of no Dark Mode. It is very responsive and easy to navigate. Also, NinjaOne bills monthly with no contract commitment. This makes it much more accessible to smaller and medium-sized … Incentivized Helpful? Verified User Anonymous Chose NinjaOne The systems screen on NinjaOne is simpler and has more information. You can customize details/columns per technician. CMD, PowerShell, registry emulate the windows look and feel. Pulseway just gives you a big white page to type commands and it doesn’t respond as seamlessly. … Incentivized Helpful? Kurt Sholly, MISM Director of Technology Chose NinjaOne NinjaOne has what it takes and is very cost effective for what it provides an IT team. We would not be able to do what we do without it. Cost comparison wise, NinjaOne is the best option we found that has such a wide breadth of capabilities like it does. Incentivized Helpful? Stephanie Sava Sr Help Desk Analyst/Phone System Administrator Chose NinjaOne Ninja does a few things better than Goverlan Reach, like the integrated ticketing. But honestly, Goverlan was much more user-friendly for everything else. N-able has a lot of features, but they're not easy to use, if you can even find them. Incentivized Helpful? Rudy Shaw IT Director Chose NinjaOne NinjaOne has more overall features than these competitors bundled in their package. Both of these other products have separate add-ons that will accomplish the additional features that NinjaOne bundles in. While it seems that both may be slightly more powerful when it comes to … Incentivized Helpful? KS Kurt Sholly Director of Technology Chose NinjaOne NinjaOne is the easiest to deploy and most cost effective solution we could find. Incentivized Helpful? Verified User Anonymous Chose NinjaOne Ninja is much easier to use that anything I've worked with in the past. We selected Ninja because we felt the learning curve for the team would be the fastest, and the roadmap for the product shows its evolving quickly. Can't say that for many of the other platforms I've … Incentivized Helpful? Nesta Hayward Director of Technology Chose NinjaOne NinjaOne isn't as versatile as N-able. NinjaOne doesn't have as many features or settings as N-able. N-able is far more complex, which isn't always a good thing. For vary large-scale MSPs, it might be a better choice. However, for a small to medium-sized team, NinjaOne is an … Incentivized Helpful? Verified User Anonymous Chose NinjaOne NinjaOne was cheaper and had a more robust platform. Other competitors didn't offer the same number of features or customer support. Incentivized Helpful? BE Bryan Eydt Senior IT Administrator Chose NinjaOne Like all software you have certain features that you don't get in others, specific software like Zoho Assist give great remote access, probably better then Teamviwer (1 of NinjaOne's remote Access Solutions) however you have to have a contract and license for each one and the … Incentivized Helpful? Trevor Jones, CRSM IT Director Chose NinjaOne NinjaOne blows Connectwise out of the water. You can take a college kid right out of school and put them in front of NinjaOne and they will have no issues at all. IT is that easy to use! Connectwise on the other hand uses an academy to get you trained and ready. Yeah if you … Incentivized Helpful?

Features

Motadata ServiceOps

NinjaOne

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Motadata ServiceOps 8.9 Ratings 9% above category average	NinjaOne - Ratings
Organize and prioritize service tickets	9.10 Ratings	00 Ratings
Service restoration	9.10 Ratings	00 Ratings
Self-service tools	9.10 Ratings	00 Ratings
Subscription-based notifications	8.20 Ratings	00 Ratings
ITSM collaboration and documentation	9.10 Ratings	00 Ratings
ITSM reports and dashboards	9.10 Ratings	00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	Motadata ServiceOps 9.1 Ratings 10% above category average	NinjaOne - Ratings
Configuration mangement	9.10 Ratings	00 Ratings
Asset management dashboard	9.10 Ratings	00 Ratings
Policy and contract enforcement	9.10 Ratings	00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Motadata ServiceOps 8.6 Ratings 2% above category average	NinjaOne - Ratings
Change requests repository	9.10 Ratings	00 Ratings
Service-level management	8.20 Ratings	00 Ratings

Monitoring Tasks

Comparison of Monitoring Tasks features of Product A and Product B
	Motadata ServiceOps - Ratings	NinjaOne 8.9 Ratings 18% above category average
Remote monitoring	00 Ratings	8.80 Ratings
Network device monitoring	00 Ratings	7.50 Ratings
Activity Monitoring	00 Ratings	8.40 Ratings

Management Tasks

Comparison of Management Tasks features of Product A and Product B
	Motadata ServiceOps - Ratings	NinjaOne 8.6 Ratings 14% above category average
Patch Management	00 Ratings	8.90 Ratings
Policy-based automation	00 Ratings	8.80 Ratings

Best Alternatives
	Motadata ServiceOps	NinjaOne
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Panda Systems Management Score 9.8 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Action1 Score 9.5 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.2 out of 10	TeamViewer Score 8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Motadata ServiceOps	NinjaOne
Likelihood to Recommend	9.1 (0 ratings)	9.4 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.8 (0 ratings)
Usability	9.1 (0 ratings)	8.0 (0 ratings)
Support Rating	9.1 (0 ratings)	9.1 (0 ratings)

User Testimonials
	Motadata ServiceOps	NinjaOne
Likelihood to Recommend	Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently. Андрей Михалюк (Andrew Mikhaliuk) CEO Read full review	Whether you are an MSP who needs an all-in-one solution for device management, or you are in-house IT who needs a single pane of glass to manage your devices, NinjaOne fits the bill as a top tier solution. The amount of flexibility in scaling to your organization's size is impressive as the platform can be as simple as just using it for remote access, all the way up to deploying comprehensive automation packages in the form of a compound condition that bases its actions on the results of other conditions or scripts. Incentivized Verified User Anonymous Read full review
Pros	Balancing the workload Process automation Asset discovery Contract and SLA management Get Single Pane Glass View Root Cause Analysis with context Reduce outages and improve performance Андрей Михалюк (Andrew Mikhaliuk) CEO Read full review	With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations. Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly. Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done. Incentivized Verified User Anonymous Read full review
Cons	Machine learning AI chat-bot Parch management Multi Language Support is missing Андрей Михалюк (Andrew Mikhaliuk) CEO Read full review	NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices. I would like it if NinjaOne also provided an MDM solution. It would be nice is NinjaOne could integrate a PAM solution as well. Incentivized Brett Carson Director of IT Read full review
Likelihood to Renew	No answers on this topic	I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable. Incentivized SG Sergio Galvez IT Manager Read full review
Usability	Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity. Андрей Михалюк (Andrew Mikhaliuk) CEO Read full review	Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business. Incentivized Steve Ricketts Director Of Technical Services Read full review
Reliability and Availability	No answers on this topic	Availability is very good Incentivized Kevin Brant Service Desk Engineer Read full review
Performance	No answers on this topic	The software loads quickly for the most part Incentivized Kevin Brant Service Desk Engineer Read full review
Support Rating	The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever. Андрей Михалюк (Andrew Mikhaliuk) CEO Read full review	Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow. Incentivized DS DAVID Sulkes IT DIR Read full review
In-Person Training	No answers on this topic	Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help. Incentivized Kevin Brant Service Desk Engineer Read full review
Online Training	No answers on this topic	It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use. Incentivized Kevin Brant Service Desk Engineer Read full review
Implementation Rating	No answers on this topic	Use of Organizations and locations Incentivized Verified User Anonymous Read full review
Alternatives Considered	Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together. Андрей Михалюк (Andrew Mikhaliuk) CEO Read full review	We used Auto Task and Datto. We felt that NinjaOne was a more user friendly platform. There was a large training curve for new employees to learn to use Auto Task. We have noticed a shortened training curve for NinjaOne. We really like the layout and the Ninja Academy. Incentivized Verified User Anonymous Read full review
Scalability	No answers on this topic	Overall the software is very reliable Incentivized Kevin Brant Service Desk Engineer Read full review
Return on Investment	Increase the effectivness of IT staff Keeping IT assets under control 50% reduction in MTTR Enhanced network availability and uptime by 20% Андрей Михалюк (Andrew Mikhaliuk) CEO Read full review	NinjaOne is a monthly payment with no commitment, this is much better suited to an MSP than other competitors that try to wrap you up into a 3-5-year contract. As an MSP, we could lose a client at any moment and it sucks to be stuck in a contract where we can't lower our agent counts. NinjaOne helps my techs be more efficient and productive. Saving time and money. Incentivized Michael Kerzner Service Delivery manager Read full review
ScreenShots	Motadata ServiceOps Screenshots	NinjaOne Screenshots