Motionsoft vs. Pike13

MoSo was a fairly outdated software. However, we may have needed to upgrade to the newest version in order to continue with them which may be the reason that my experience, overall, was not a positive one. At the end of the relationship, the MoSo team became unresponsive with regard to questions about what we were being charged for the service and how deposits were being utilized

Incentivized

Pike13 would be well suited for an organization whose clients use the platform in person, not for a virtual service. This could be ideal for a client whose website doesn't need to be integrated with Pike13.

Incentivized

• Invoices across multiple entities
• Adds products to invoices easily through the user interface
• Adds and cancels customer access

Incentivized

• Scheduling
• Establishing purchasing platform
• Enrolling new clients and staff

Incentivized

• No ability to load information. Everything had to be done manually
• Keeping good track of which entities held Accounts Receivable. One entity would be the parent of the customer and AR would appear under their home location
• Invoicing was very ugly

Incentivized

• The ability of the reporting function is strong, but the interface is not user friendly.
• The payroll function would be more powerful if it was integrated with main payroll providers.

Incentivized

I haven't used the support at Pike13 directly. Our franchisor's IT department serves as an intermediary and seeks support at Pike13 on our behalf when required.

Incentivized

We ended up moving away from MoSo to Sage Intacct, in which we had a much better experience with the invoicing process and the flexibility. I do not recall what other products were evaluated instead of MoSo during the initial buying decision process, but one of the key drivers for purchasing the software was the ability to cross locations

Incentivized

I have not used similar products.

Incentivized

• Positive in invoicing one customer across multiple locations
• Negative Customer Service experience
• Negative Ability to Scale

Incentivized

• The notification of scheduled events, helps ensure employees know when their schedule has been modified, which cuts down on employees arriving late, etc.
• The notifications to customers of when their payment methods are expiring, etc helps to ensure they can update their information through the customer portal themselves which cuts down on administrative time.

Incentivized