mRemoteNG vs. SimpleHelp

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
mRemoteNG
Score 8.6 out of 10
N/A
mRemoteNG is a fork of mRemote, an open source, tabbed, multi-protocol, remote connections manager.N/A
SimpleHelp
Score 9.0 out of 10
N/A
N/A
$450
one-time fee
Pricing
mRemoteNGSimpleHelp
Editions & Modules
No answers on this topic
Basic
$450
one-time fee
Offerings
Pricing Offerings
mRemoteNGSimpleHelp
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
mRemoteNGSimpleHelp
Considered Both Products
mRemoteNG
Chose mRemoteNG
Every now and then I do look to see if there is any other software that can bring together multiple remote access protocols in a single interface that can contain multiple connections to remote devices with image scaling to mage use of a windowed interface and have yet to find …
Chose mRemoteNG
mRemoteNG is far more useful than LogMeIn when on the same network, or VPN as the servers, as it allows multiple server screens open in multiple tabs. LogMeIn is much more useful when working out of the office for its ability to connect anywhere, but each system accessed is in …
SimpleHelp
Chose SimpleHelp
It was the productd of choice for us for last few years based on what it gives us and price point.
Features
mRemoteNGSimpleHelp
Remote Administration
Comparison of Remote Administration features of Product A and Product B
mRemoteNG
7.9
Ratings
3% below category average
SimpleHelp
8.5
Ratings
5% above category average
Screen sharing8.00 Ratings10.00 Ratings
File transfer5.10 Ratings8.00 Ratings
Over-the-Internet remote session9.00 Ratings8.00 Ratings
Remote management of servers & workstations10.00 Ratings10.00 Ratings
Remote Active Directory® management9.00 Ratings8.00 Ratings
Centralized management dashboard8.10 Ratings9.00 Ratings
Annotations7.00 Ratings9.00 Ratings
Monitoring and Alerts9.00 Ratings9.00 Ratings
Multi-platform remote control5.60 Ratings7.00 Ratings
Instant message00 Ratings7.00 Ratings
Secure remote access with Smart Card authentication00 Ratings7.00 Ratings
Access to sleeping/powered-off computers00 Ratings8.00 Ratings
Initiate remote control from mobile00 Ratings9.00 Ratings
Session record00 Ratings10.00 Ratings
Best Alternatives
mRemoteNGSimpleHelp
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Medium-sized Companies
Remote Desktop Manager
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Score 9.0 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
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Remote Desktop Manager
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
mRemoteNGSimpleHelp
Likelihood to Recommend
8.5
(0 ratings)
9.0
(0 ratings)
Usability
8.5
(0 ratings)
9.0
(0 ratings)
User Testimonials
mRemoteNGSimpleHelp
Likelihood to Recommend
mRemote is well suited if you need to manage multiple types of servers and/or network devices. Instead of opening a dedicated Putty session and having to manage all of the windows, mRemote can handle all of this with different tabs. If you only have a few devices (less than 10), mRemote could be overwhelming for the need and not quite match up with what you are needing.
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It's a great product that allows us simple easy to use access to all of our endpoints. I really don't see where its less appropriate other than I would always like the price to be less.
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Pros
  • Tabbed Views. Each server remote desktop is viewed in its own separate tab, similar to a web browser. This makes it much quicker and easier to switch between them than using separate windows.
  • Storing credentials. You can configure it with log on credentials for each system, saving time on accessing as you don't need to enter a password each time.
  • Multiple connection types. I use the traditional RDP the most, but mRemoteNG allows many different connection types, similar to Putty.
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  • Easy access to pc's and servers
  • one pane of glass to our endpoints
  • simple to use
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Cons
  • Sadly not seeing much in the way of active development these days.
  • Have had a few issues where the config file has been messed up (so learnging to back that up was key).
  • Interface is functional but not pretty and can be a bit clunky at times.
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  • easier reporting
  • more seemless access to our pc's
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Usability
It's very easy to setup and use. The tree structure organizes the multiple connections in a hierarchical manner which makes it easy to browse and the tabbed browsing make it simple to switch between multiple ongoing connections You can even export the list of connections and import it to another setup.
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very easy to use and does what it needs to do for us which is ease of use to get to all of our endpoints.
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Support Rating
Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.
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No answers on this topic
Alternatives Considered
mRemoteNG is far more useful than LogMeIn when on the same network, or VPN as the servers, as it allows multiple server screens open in multiple tabs. LogMeIn is much more useful when working out of the office for its ability to connect anywhere, but each system accessed is in a separate window making navigation a little tricky. Sometimes I use them in tandem however, LogMeIn to access a machine in my network, then mRemoteNG to access multiple machines from there!
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It was the productd of choice for us for last few years based on what it gives us and price point.
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Return on Investment
  • Very easy to hand over connections to new starters.
  • Having multiple remote protocols in one place is a massive time saver.
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  • easy to use
  • one pane of glass dashboard
  • reporting could be better
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ScreenShots