MSP360 Backup vs. Veeam Data Cloud for Microsoft 365

For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.

Incentivized

The implementation of their services is fairly simple and their engineers will assist in any issues that arise when you attempt to get the solutions implemented. One scenario we experienced in implementation is a server was not able to be backed up. The engineer logged onto our system on a remote support session and helped to diagnose why we were experiencing the issue. They ensured we were up and running again in a timely manner to remain covered on our backed up services.

Incentivized

• Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
• You can limit cloud usage for customers and servers.
• You can transfer entire servers or virtual machines to cloud.
• You can backup files, disks, or virtual machines to local and cloud locations.

Incentivized

• My CFO seemed to have lost a whole year of important emails. I simply restored them to his mailbox in a matter of minutes.
• An employee left the company but an issue came up with a quote this person sent out. I could search his mailbox and got the quote as well as all communications from that customer.
• It is nice to be able to search emails in various mailboxes without disturbing the user.
• It is also nice to go back in time. Say they deleted those emails last month I can go back years if needed.

Incentivized

• Message errors are hard to understand
• Should add a general interface to manage all accounts, not a specific interface for every account.
• The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.

• Veeam Backup for Microsoft 365 isn't 'multi geo' aware - this means we have to manually select resources to back up depending on their geo-location.
• Veeam Backup for Microsoft 365 doesn't backup Private Channels users create in a Team - there are workarounds for this but it would be nice if this just worked.

Incentivized

I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.

Incentivized

Veeam Backup for Microsoft 365 just works so well and is so easy to use. I researched multiple options for Office 365 backup and none seemed to be as easy to setup and use as Veeam Backup for Microsoft 365 and the pricing was very comfortable to us. I can't imagine any reason why we would change away from Veeam Backup for Microsoft 365.

Incentivized

The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.

Incentivized

While the product is rock-solid and only has errors when Microsoft changes things on their API side, the solution is at times too simplistic. The need to analyze and report on the data being stored is lackluster. The functionality and use of the product is a 10, but the niceties and features you would want in a product of this caliber are lacking.

Incentivized

I have yet to need it during any of their scheduled maintenance windows. It's always online.

Incentivized

We have a lot of data, and pulling backups out of the store sometimes takes a bit of time - but this is within acceptable tolerances. I don't expect restores to be instantaneous, and I can't quantify if the speed is software or data repository.

Incentivized

I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.

Incentivized

Veeam Data Cloud support for Microsoft 365 is excellent (just like for Veeam Backup & Replication). It's easy to create a ticket in the support portal, and the support engineers respond quickly and accurately, usually within a few hours! Issues are resolved and/or investigated quickly.

Incentivized

Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.

Incentivized

Would have marked a 10 but the storage in AWS was very complicated. Would be nice to have more help/guidance connecting to external storage.

Incentivized

We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.

Veeam Data Cloud for Microsoft 365 offered a straightforward, upfront billing model with no hidden storage fees.In contrast, Rubrik’s proposal emphasized enterprise-grade features like air-gapped backups, sensitive data monitoring, and zero-trust architecture—but came with a higher initial investment as well as higher recurring costs. Simplicity and Microsoft 365 Focus Veeam Data Cloud for Microsoft 365’s solution was purpose-built for Microsoft 365, offering granular recovery, seamless integration, and a user-friendly interface

Incentivized

I have had no issues scaling this software as my organisation or data estate has grown. It always does exaclty what it says on the box.

Incentivized

• Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
• By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
• We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service

Incentivized

• The only real impact is from a compliance standpoint. Our company is expected at a regulatory level to be protecting our data and even though the tenant has little traffic there could still be some regulated data in there. We have to be able to tell an auditor that it's being backed up by an enterprise grade solution, and that's what VDC was intended for.

Incentivized