TrustRadius

MSP360 Connect vs. N-able Take Control

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MSP360 Connect
Score 0.0 out of 10
N/A
MSP360 Connect (formerly Remote Desktop) MSP360 Connect is a remote desktop solution designed for MSPs and IT teams. It allows users to access and control Windows computers from any system, as well as oversee and manage all remote connections in a single web console.N/A
N-able Take Control
Score 8.7 out of 10
N/A
N-able™ Take Control is a cloud-based remote control solution for MSPs, to access & troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can work from these or iOS® or Android® devices with the N-able native app.
$45
per month
Pricing
MSP360 ConnectN-able Take Control
Editions & Modules
No answers on this topic
Take Control Plus
$45
per month
Take Control Plus
Contact Vendor
Take Control
Contact Vendor
Offerings
Pricing Offerings
MSP360 ConnectN-able Take Control
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsThe price depends on the selected edition – Free Connect, Standalone Connect or Managed Connect.No credit card required. Login info sent directly to your email. Access technical support during your trial.
More Pricing Information
Community Pulse
MSP360 ConnectN-able Take Control
Considered Both Products
MSP360 Connect

No answer on this topic

N-able Take Control
Verified User
Anonymous
Chose N-able Take Control
I selected this system because it advertised easy management of computers and servers.
Verified User
Anonymous
Chose N-able Take Control
N-Able has a lot more control and monitoring in comparison.

Remote control is on a whole nother level compared to competitors with screen blanking, mouse and keyboard locking and even remote laser pointing.
Verified User
Anonymous
Chose N-able Take Control
In my previous job we used Dameware which was a very good tool but lacked the managing capabilities of N-able. It has been a few years, so maybe Dameware has improved in that regard.
Verified User
Anonymous
Chose N-able Take Control
Bad experiences with ConnectWise platforms in general ruled it out for us at this point in time. To be fair this was not really ConnectWise's fault more the team that set things up poorly leading to significant issues across the system.

Teamviewer had long been our go to, but …
MM
Mohammed Mitha
CTO (Chief Technical Officer)
Chose N-able Take Control
N-able Take Control combines AV and Internet Security with Remote control whereas the others are isolated products and requires multiple products to achieve what N-able Take Control can
Verified User
Anonymous
Chose N-able Take Control
It's not half as easy as Solarwinds, and Solarwinds has more features.
Kevin Hull | TrustRadius Reviewer
Kevin Hull
RMM Systems Engineer/Exchange Admin
Chose N-able Take Control
Take Control's feature set blows LogMeIn out of the water, however LogMeIn's general performance once connected, destroys anything that Take Control can currently provide.
Verified User
Anonymous
Chose N-able Take Control
We were primarily a team-viewer customer before this point but the continued increases on cost, feature issues as well as core functionality and load issues we were beginning to see on the host machines we started looking for other options. As we were already a solar-winds …
Verified User
Anonymous
Chose N-able Take Control
Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has …
Chose N-able Take Control
I use both SolarWinds MSP Anywhere and ScreenConnect.
SolarWinds MSP Anywhere is perfect for MSP clients on account and with an agent installed. It's integrated and makes all the connected tasks easier and the workflow is improved.
Features
MSP360 ConnectN-able Take Control
Remote Administration
Comparison of Remote Administration features of Product A and Product B
MSP360 Connect
-
Ratings
N-able Take Control
8.2
Ratings
1% above category average
Screen sharing00 Ratings8.50 Ratings
File transfer00 Ratings8.40 Ratings
Instant message00 Ratings8.20 Ratings
Secure remote access with Smart Card authentication00 Ratings8.20 Ratings
Access to sleeping/powered-off computers00 Ratings2.00 Ratings
Over-the-Internet remote session00 Ratings8.40 Ratings
Initiate remote control from mobile00 Ratings10.00 Ratings
Remote management of servers & workstations00 Ratings8.40 Ratings
Remote Active Directory® management00 Ratings8.50 Ratings
Centralized management dashboard00 Ratings8.20 Ratings
Session record00 Ratings10.00 Ratings
Annotations00 Ratings8.60 Ratings
Monitoring and Alerts00 Ratings8.20 Ratings
Multi-platform remote control00 Ratings8.60 Ratings
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User Ratings
MSP360 ConnectN-able Take Control
Likelihood to Recommend
-
(0 ratings)
8.4
(0 ratings)
User Testimonials
MSP360 ConnectN-able Take Control
Likelihood to Recommend
No answers on this topic
It is phenomenal as a remote service tool, as well as a Teamviewer alternative for end users. But its per device interface is lacking, as well as how technicians are set-up. Once you learn the ins and outs its quite easy to use from both sides. However, it can be a little quirky when initially set-up.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
  • If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • Performance on low-end machines.
  • Verbosity when changing stream quality.
  • File manager needs improving, dragging files causes graphical issues.
  • Connection time needs to be reduced.
  • Ability to adjust re-connection time.
  • Integration with more password-storage applications.
  • Screen blanking is buggy in some instances and makes the session unusable.
Kevin Hull | TrustRadius Reviewer
Kevin Hull
RMM Systems Engineer/Exchange Admin
Read full review
Usability
No answers on this topic
The interface needs a lot of updating. It's just too "busy."
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
Bad experiences with ConnectWise platforms in general ruled it out for us at this point in time. To be fair this was not really ConnectWise's fault more the team that set things up poorly leading to significant issues across the system. TeamViewer had long been our go to, but pricing increases, the inclusion of ads (in a not inexpensive product) is infuriating for some. and ongoing poor business behavior reports in the industry lead us to look elsewhere
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
  • Remote access is only a click away saving our techs time
  • Reliable connection mean issues are resolved without having to 'fix' the remote access first
Verified User
Anonymous
Read full review
ScreenShots

MSP360 Connect Screenshots

Screenshot of MacOSScreenshot of the quick support interface.Screenshot of where to control a computer remotely.Screenshot of where to allow remote access.

N-able Take Control Screenshots

Screenshot of N-able Take Control DashboardScreenshot of Take Control - home