TrustRadius

MSP360 RMM vs. Syncro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MSP360 RMM
Score 0.0 out of 10
N/A
MSP360 Remote Monitoring and Management. MSP360’s RMM enables the user to manage all aspects of an IT infrastructure within a single dashboard. Features include system resource monitoring, patch management, remote access, and scripting. Licensed per admin with unlimited endpoints.N/A
Syncro
Score 9.6 out of 10
N/A
Syncro offers an Extended Monitoring and Management (XMM) platform for midsized MSPs and internal IT teams. The platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale.
$139
per month per user
Pricing
MSP360 RMMSyncro
Editions & Modules
No answers on this topic
Core
$139
per month per user
Team
$189
per month per user
Offerings
Pricing Offerings
MSP360 RMMSyncro
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details—Discount available for annual payment.
More Pricing Information
Features
MSP360 RMMSyncro
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
MSP360 RMM
-
Ratings
Syncro
8.0
Ratings
9% above category average
Virtualization monitoring00 Ratings7.00 Ratings
IT Asset Discovery00 Ratings9.00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
MSP360 RMM
-
Ratings
Syncro
6.7
Ratings
10% below category average
Remote monitoring00 Ratings9.00 Ratings
Network device monitoring00 Ratings7.00 Ratings
Activity Monitoring00 Ratings4.00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
MSP360 RMM
-
Ratings
Syncro
9.0
Ratings
19% above category average
Patch Management00 Ratings9.00 Ratings
Policy-based automation00 Ratings9.00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
MSP360 RMM
-
Ratings
Syncro
7.3
Ratings
7% above category average
Attended device access00 Ratings8.00 Ratings
Unattended device access00 Ratings8.00 Ratings
Multiple concurrent sessions00 Ratings6.00 Ratings
User Ratings
MSP360 RMMSyncro
Likelihood to Recommend
-
(0 ratings)
10.0
(0 ratings)
Usability
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
MSP360 RMMSyncro
Likelihood to Recommend
No answers on this topic
The good is pretty good when it comes to Syncro. Window patching works well. They add features often. No hidden fees and good pricing. The bad, are inconvenient when it comes to Syncro but could be worse. Reporting does not look good. Support only through email. There are no forums or network scanning/SNMP
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Decent UI
  • Things generally work
  • Not too expensive
Sergey Ratakhin | TrustRadius Reviewer
Sergey Ratakhin
Business owner
Read full review
Cons
No answers on this topic
  • Ticketing. Whilst the ticketing system works, it is fairly basic compared to specific ticketing solutions. Some improvements here would be great.
  • Remote Management - granular options on accounts. You are unable to have some clients or systems which do not require a password for remote access, whilst having this set for other clients/accounts. This makes it a problem if you want to use the remote management component on servers where there is no one available to approve access
  • Better "built in" remote access software. Whilst the base remote access software works and that the system integrates with larger remote management vendors, some improvements to the remote management component would be beneficial
Verified User
Anonymous
Read full review
Usability
No answers on this topic
The overall value of Syncro is good due to cost of software and the things that it does do well. However, there are some limitations that will be frustrating and may require extra software or time to complete or format in other platforms. So, can cause some setbacks to some organizations but be work well for others, based on their needs
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
Syncro does not have every bell or whistle (especially when compared with Kaseya VSA). However from a cost versus feature perspective, Syncro wins hands down. Syncro versus Atera - they are very similar products and also use the per agent pricing. This was a big driver for us and Syncro came out at cheaper priced option. Atera does have more features and is a more mature product - however the features that we required were perfect in SyncroMSP
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • Saved us hundreds of dollars switching from previous provider
Halion Abramovitch | TrustRadius Reviewer
Halion Abramovitch
Director Of Technology
Read full review
ScreenShots

MSP360 RMM Screenshots

Screenshot of the RMM section.Screenshot of the event log tab.Screenshot of the task manager tab.Screenshot of the RMM console.

Syncro Screenshots

Screenshot of the interface to monitor unlimited endpoints, run scripts, deploy patches, customize alerts, and proactively address potential issues before they become problems.Screenshot of Syncro’s intelligent Smart Ticket Management, which automatically routes tickets and gets information in front of techs, displays relevant context from prior tickets, and surfaces recommended remediation steps to speed up resolution times.Screenshot of where to securely access endpoints and resolve issues anytime, from anywhere, via Splashtop — included with the Syncro subscription at no extra cost.Screenshot of Syncro automating Entra ID tasks and admin work including user syncs, password resets, and license billing.Screenshot of the interface to benchmark M365 tenants against CIS-aligned best practices — offering guided configuration, centralized visibility, drift detection, and automated alerts to help maintain compliance.Screenshot of Microsoft 365 and Entra ID backup, which helps to safeguard against data loss, reinforce compliance, and ensure business continuity without compromise.