N-able N-central vs. NinjaOne

N-able N-central

NinjaOne

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
N-able N-central	Score 8.9 out of 10	N/A	MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay on top of threats with features like MFA, antivirus, integrated endpoint detection and response, data backup, disk encryption, email protection,…	N/A
NinjaOne	Score 9.0 out of 10	N/A	NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.	N/A

Pricing

N-able N-central

NinjaOne

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
N-able N-central	NinjaOne
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.

More Pricing Information

Community Pulse
	N-able N-central	NinjaOne
Considered Both Products	N-able N-central Joe Cullen Technical Manager Chose N-able N-central Most advanced, and other technicians in the business already used it before. NinjaOne was a close competitor, but lacked some features that we ideally need. ITarian was too basic but was MUCH cheaper. For a startup MSP, it would be much more attractive. Splashtop was just for … Incentivized Helpful? Verified User Anonymous Chose N-able N-central Tried another MSP software provider however the cost was not justified. Incentivized Helpful? Verified User Anonymous Chose N-able N-central I selected N-able N-central as I liked the idea of easy-to-work with pricing that integrates with other PSAs (specifically Connectwise PSA aka Connectwise Manage). I did not succeed with that. I'd use any of the other tools instead. The integration is problematic as the default … Incentivized Helpful? Verified User Anonymous Chose N-able N-central Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to … Incentivized Helpful? MM Mohammed Mitha Information Technology Manager Chose N-able N-central In regards to the above, they are more concentrated on Cybersecurity and AV management whereas N-able N-central covers these areas but has the added advantage of IT management, whereby the IT environment can be managed directly from N-able N-central Incentivized Helpful? Chris Wilkinson Director of Technology and Operations Chose N-able N-central N-able N-central was cheaper than Connectwise RMM as the poor NOC monitoring inflated costs but was not useful. Kaseya VSA was terrible contracts and poor product all around. Incentivized Helpful? JS Jason Stocker IT Consultant Chose N-able N-central NinjaOne has been a breath of fresh air. Moving away from N-Able to NinjaOne has been the best decision we've made in this department. Highly recommend. Incentivized Helpful? Verified User Anonymous Chose N-able N-central In my eyes, if I could I would have switched to automate, but this is a distant second or third. Incentivized Helpful? CM chris maddox Senior Consultant Chose N-able N-central N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and … Incentivized Helpful? Robert Guy Managed Services Adminsitrator Chose N-able N-central Solarwinds seemed less complicated and less expensive and would have the least impact on our staff as far as training and setup time. Incentivized Helpful? HM Howard Magnes I.T. Manager Chose N-able N-central I feel it's much more robust then Kaseya which is the only other RMM solution I have tried. I like the remote support and the fact that in N-central I can deploy patches at the click of a button. Incentivized Helpful? Verified User Anonymous Chose N-able N-central It's much pricier than other remote support fools. Incentivized Helpful? Verified User Anonymous Chose N-able N-central SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. … Incentivized Helpful? Verified User Anonymous Chose N-able N-central All three systems integrate with Connectwise Manage. All systems have integration to active directory. Automation does configuration deployment better. Ninja is a SaaS, N-central is a Saas, whereas Automate is on-premise. Automate is more scalable. Pricing and seat deployment … Incentivized Helpful? Derek Schroeder Service Manager Chose N-able N-central Automate has the best scripting engine. There is no conversation there, the scripting is taken to another level. N-central and VSA both have the ability to run scripts, but Automate runs away with it. Automate also has the best remote access tool. VSA and N-central remote … Incentivized Helpful? Ashley Babiarz Service Delivery Leader Chose N-able N-central With Bomgar there are codes and/or a website that the user has to login to before we can connect remotely. N-central allows us to click on the machine and log in. We can set it to prompt the user to accept the connection, or on some computers, we can just log right into it. Incentivized Helpful? Verified User Anonymous Chose N-able N-central We chose SolarWinds N-Central because of the integration with ConnectWise Manage, it allows us to automatically create tickets and helps us be more efficient. We really liked the engineers that were able to coach us in migrating from our old system and teach us all the best … Incentivized Helpful? Verified User Anonymous Chose N-able N-central N-Central has all of the features of previous software I have used all rolled into one package. I can push software and check anything and everything about every machine on our network in one place now instead of multiple interfaces and programs. N-Central saves us time and … Incentivized Helpful? Verified User Anonymous Chose N-able N-central Overall, for the Average MSP, none of the RMM solutions is going to be perfect, they will all have their strengths and weaknesses and N-Able is no exception. It is a great solution if you are looking for something that is not super cryptic to use and want something relatively … Incentivized Helpful? Nicolas Poague NOC Supervisor Chose N-able N-central Since I came in to manage the product, we have only tested one other product. The main reason for not switching was that it would take a considerable amount of time and resources to convert everything to a new service. Additionally N-able's interface, while it does have much … Incentivized Helpful?	NinjaOne Verified User Anonymous Chose NinjaOne We came from Manage Engine and it is a night and day difference. I would never imagine going back after working with NinjaOne Incentivized Helpful? Justin Mott CTO Chose NinjaOne We have used many RMM providers and the UI, cost and experience has all been better with NinjaOne. Datto wasn’t able to improve anything in the three years that we use them, in fact they were sold to and immediately started trying to sell us the other services they had. Incentivized Helpful? Verified User Anonymous Chose NinjaOne this integrates with Splashtop and works well. I am happy with the integration and prefer it over Teamviewer. This is included in our subscription and works with a few clicks. Users can accept / deny the request and if no one is there we can still remote in. Makes servicing … Incentivized Helpful? Derek Gneiting Systems Administrator Chose NinjaOne NinjaOne is very simple to use and navigate. There are fewer layers of pages to navigate to get to what you want. This is a time saver and it makes it easier to find what you are looking for. Incentivized Helpful? Verified User Anonymous Chose NinjaOne NinjaOne feels like a smaller company, and I mean that in a good way. Their support is quick and helpful and because of our size we are escalated directly to their level 2 support. Our account manager is eager to assist and get ideas/issues to the right people and put those … Incentivized Helpful? Scott Brewster Chief Technology Officer Chose NinjaOne We liked the per device pricing and the UI of the platform most when we decided to leave Datto RMM. We believe that NinjaOne's constant development to improve the product has been really helpful. The quality of the community posts with scripts we can use to automate things … Incentivized Helpful? Verified User Anonymous Chose NinjaOne Prior to NinjaOne, our IT management was a blank slate. We knew we needed something, and we wanted to ensure we were making the best decision for our organization. We attended demos and talked with sales reps, sales engineers, etc. At the end of the day, it was the relationship … Incentivized Helpful? Verified User Anonymous Chose NinjaOne NinjaOne isn't the cheapest or the most expensive. However, it has the most functionality out of the other solutions that we looked at. Incentivized Helpful? SG Sergio Galvez IT Manager Chose NinjaOne So far NinjaOne has been more stable to use vs the items listed above. It has been easier to setup and go. Easy to setup end user equipment with a quick setup file that an end user can run if you asked them to. The portal is quick to update and quick to allow you to start … Incentivized Helpful? LS Lee Summerville Consultant Chose NinjaOne NinjaOne has a much better web interface than Automate, in terms of both usability and function. The endpoint search function in NinjaOne is very good with results, and each endpoint agent page has a great overview of the endpoints health, NinjaOne event history, etc. The … Incentivized Helpful? NM Nicholas Miller Automation Engineer Chose NinjaOne About 2 years ago we evaluated about a dozen similar utilities that are all aimed at managing and maintaining endpoint from several customers at the same time. At the end of the evaluation, NinjaOne was chosen based on several criteria specifically targeting the use case that … Incentivized Helpful? CM Casey Moore System Administrator Chose NinjaOne Mainly used them to try and push out installs for NinjaOne. But NinjaOne has their own way of pushing out the installs through AD and it made my life so much easier getting this deployed. Incentivized Helpful? Verified User Anonymous Chose NinjaOne ConnectWise Automate and Atera Incentivized Helpful? Verified User Anonymous Chose NinjaOne NinjaOne offers the same feature set that the big players offer, for a fraction of the price. when looking at RMM solutions, there are several large companies out there that claim that they do everything well, but what we have found is that they often do many things, but not … Incentivized Helpful? Michael Kerzner Service Delivery manager Chose NinjaOne NinjaOne feels like it is way beyond its competitors. Their UI is fantastic, with the exception of no Dark Mode. It is very responsive and easy to navigate. Also, NinjaOne bills monthly with no contract commitment. This makes it much more accessible to smaller and medium-sized … Incentivized Helpful? Verified User Anonymous Chose NinjaOne The systems screen on NinjaOne is simpler and has more information. You can customize details/columns per technician. CMD, PowerShell, registry emulate the windows look and feel. Pulseway just gives you a big white page to type commands and it doesn’t respond as seamlessly. … Incentivized Helpful? Kurt Sholly, MISM Director of Technology Chose NinjaOne NinjaOne has what it takes and is very cost effective for what it provides an IT team. We would not be able to do what we do without it. Cost comparison wise, NinjaOne is the best option we found that has such a wide breadth of capabilities like it does. Incentivized Helpful? Stephanie Sava Sr Help Desk Analyst/Phone System Administrator Chose NinjaOne Ninja does a few things better than Goverlan Reach, like the integrated ticketing. But honestly, Goverlan was much more user-friendly for everything else. N-able has a lot of features, but they're not easy to use, if you can even find them. Incentivized Helpful? Rudy Shaw IT Director Chose NinjaOne NinjaOne has more overall features than these competitors bundled in their package. Both of these other products have separate add-ons that will accomplish the additional features that NinjaOne bundles in. While it seems that both may be slightly more powerful when it comes to … Incentivized Helpful? KS Kurt Sholly Director of Technology Chose NinjaOne NinjaOne is the easiest to deploy and most cost effective solution we could find. Incentivized Helpful? Verified User Anonymous Chose NinjaOne Ninja is much easier to use that anything I've worked with in the past. We selected Ninja because we felt the learning curve for the team would be the fastest, and the roadmap for the product shows its evolving quickly. Can't say that for many of the other platforms I've … Incentivized Helpful? Nesta Hayward Director of Technology Chose NinjaOne NinjaOne isn't as versatile as N-able. NinjaOne doesn't have as many features or settings as N-able. N-able is far more complex, which isn't always a good thing. For vary large-scale MSPs, it might be a better choice. However, for a small to medium-sized team, NinjaOne is an … Incentivized Helpful? Verified User Anonymous Chose NinjaOne NinjaOne was cheaper and had a more robust platform. Other competitors didn't offer the same number of features or customer support. Incentivized Helpful? BE Bryan Eydt Senior IT Administrator Chose NinjaOne Like all software you have certain features that you don't get in others, specific software like Zoho Assist give great remote access, probably better then Teamviwer (1 of NinjaOne's remote Access Solutions) however you have to have a contract and license for each one and the … Incentivized Helpful? Trevor Jones, CRSM IT Director Chose NinjaOne NinjaOne blows Connectwise out of the water. You can take a college kid right out of school and put them in front of NinjaOne and they will have no issues at all. IT is that easy to use! Connectwise on the other hand uses an academy to get you trained and ready. Yeah if you … Incentivized Helpful?

Features

N-able N-central

NinjaOne

Monitoring Tasks

Comparison of Monitoring Tasks features of Product A and Product B
	N-able N-central 7.4 Ratings 0% below category average	NinjaOne 8.9 Ratings 18% above category average
Remote monitoring	9.70 Ratings	8.80 Ratings
Network device monitoring	8.30 Ratings	7.50 Ratings
Activity Monitoring	00 Ratings	8.40 Ratings

Management Tasks

Comparison of Management Tasks features of Product A and Product B
	N-able N-central 9.0 Ratings 19% above category average	NinjaOne 8.6 Ratings 14% above category average
Patch Management	9.00 Ratings	8.90 Ratings
Policy-based automation	00 Ratings	8.80 Ratings

Best Alternatives
	N-able N-central	NinjaOne
Small Businesses	Action1 Score 9.5 out of 10	Action1 Score 9.5 out of 10
Medium-sized Companies	Action1 Score 9.5 out of 10	Action1 Score 9.5 out of 10
Enterprises	TeamViewer Score 8.5 out of 10	TeamViewer Score 8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	N-able N-central	NinjaOne
Likelihood to Recommend	8.7 (0 ratings)	9.4 (0 ratings)
Likelihood to Renew	9.1 (0 ratings)	9.9 (0 ratings)
Usability	7.3 (0 ratings)	8.0 (0 ratings)
Support Rating	1.0 (0 ratings)	9.1 (0 ratings)
Implementation Rating	8.4 (0 ratings)	- (0 ratings)

User Testimonials
	N-able N-central	NinjaOne
Likelihood to Recommend	In my opinion, N-able N-central is a good "learn your lesson and move onto something better" tool. I've used many RMM tools over the years and I feel that this one is slow, does a terrible job with reporting, alerting, monitoring, software deployments, etc. The ability to turn on services like AV, backup, etc easily is cute, but you're not going to be able to use your own tools with this easily. In my experience, if you do turn those tools on for testing during the trial, you'll be charged later (despite it being a trial). They also turn off your ability to monitor these increased costs or to turn them off yourself. As a company, I found that they were impossible to work with. The sales team is right there if you want to buy something - but if you need anything other than to buy something, in my experience, they take days or weeks to navigate. I found that they are not a terribly ethical company and are more concerned with making a few dollars than creating a partnerships with MSPs. I can see value is in the advertised price of $99 for a hundred endpoints. However, you need to remember to not trial any other tools (like AV, backup, etc). Verified User Anonymous Read full review	Whether you are an MSP who needs an all-in-one solution for device management, or you are in-house IT who needs a single pane of glass to manage your devices, NinjaOne fits the bill as a top tier solution. The amount of flexibility in scaling to your organization's size is impressive as the platform can be as simple as just using it for remote access, all the way up to deploying comprehensive automation packages in the form of a compound condition that bases its actions on the results of other conditions or scripts. Incentivized Verified User Anonymous Read full review
Pros	Robust patch management: it is easy to set up patching groups via tags, and configures patch management profiles and maintenance windows. Remote Control: as long as the agent checks in, it is very quick and easy to take control of an endpoint, either in a separate session (RDP, kick the current user out), or to join the existing session of the current user, to provide desktop support or collaborate remotely. Incentivized Verified User Anonymous Read full review	With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations. Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly. Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done. Incentivized Verified User Anonymous Read full review
Cons	Expensive software The support team are terrible Sales team will promise the world to get you over the line Subscription management is tedious Old software with very little development and the support team will not provide any further information on this - no roadmap Integrations galore - but none of them are effective JS Jason Stocker IT Consultant Read full review	NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices. I would like it if NinjaOne also provided an MDM solution. It would be nice is NinjaOne could integrate a PAM solution as well. Incentivized Brett Carson Director of IT Read full review
Likelihood to Renew	Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools. Incentivized Verified User Anonymous Read full review	I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable. Incentivized SG Sergio Galvez IT Manager Read full review
Usability	The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice. Incentivized Verified User Anonymous Read full review	Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business. Incentivized Steve Ricketts Director Of Technical Services Read full review
Reliability and Availability	No answers on this topic	Availability is very good Incentivized Kevin Brant Service Desk Engineer Read full review
Performance	No answers on this topic	The software loads quickly for the most part Incentivized Kevin Brant Service Desk Engineer Read full review
Support Rating	Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future. Incentivized CM chris maddox Senior Consultant Read full review	Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow. Incentivized DS DAVID Sulkes IT DIR Read full review
In-Person Training	No answers on this topic	Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help. Incentivized Kevin Brant Service Desk Engineer Read full review
Online Training	No answers on this topic	It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use. Incentivized Kevin Brant Service Desk Engineer Read full review
Implementation Rating	Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one Incentivized HM Howard Magnes I.T. Manager Read full review	Use of Organizations and locations Incentivized Verified User Anonymous Read full review
Alternatives Considered	Most advanced, and other technicians in the business already used it before. NinjaOne was a close competitor, but lacked some features that we ideally need. ITarian was too basic but was MUCH cheaper. For a startup MSP, it would be much more attractive. Splashtop was just for remote connections, which we used for some time before realizing full RMMs were a better fit for our requirements. Incentivized Joe Cullen Technical Manager Read full review	We used Auto Task and Datto. We felt that NinjaOne was a more user friendly platform. There was a large training curve for new employees to learn to use Auto Task. We have noticed a shortened training curve for NinjaOne. We really like the layout and the Ninja Academy. Incentivized Verified User Anonymous Read full review
Scalability	No answers on this topic	Overall the software is very reliable Incentivized Kevin Brant Service Desk Engineer Read full review
Return on Investment	The product definitely increases productivity. Technicians can spend a few seconds to take care of remote tasks with a few clicks as opposed to minutes to get a user to start a remote control session, or worse, going on site to work on a piece of equipment. The packaging of the features makes selling and pricing the product fairly straight-forward and convenient. This saves our sales team time from trying to work with add-ons when pricing our services - the product makes it easy to just have an "all you can eat" package at a set price. When something goes wrong with the product, our business and our customers suffer. If for example, a bug causes all managed computers to reboot, our customers call in, resulting in our technicians being booked solid doing damage control. This also causes loss of trust with our customers - we can't simply blame the product, the customer trusts us to provide them a service and if the product fails, we fail. Nicolas Poague NOC Supervisor Read full review	NinjaOne is a monthly payment with no commitment, this is much better suited to an MSP than other competitors that try to wrap you up into a 3-5-year contract. As an MSP, we could lose a client at any moment and it sucks to be stuck in a contract where we can't lower our agent counts. NinjaOne helps my techs be more efficient and productive. Saving time and money. Incentivized Michael Kerzner Service Delivery manager Read full review
ScreenShots	N-able N-central Screenshots	NinjaOne Screenshots