Narvar vs. ShipStation

Narvar

Narvar

9 Reviews and Ratings

ShipStation

ShipStation

86 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Narvar	Score 8.0 out of 10	N/A	Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.	N/A
ShipStation	Score 8.1 out of 10	N/A	ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS, DHL Express, Canada Post, FedEx, Royal Mail, AUSPost, and more. ShipStation also offers workflow automation to speed up fulfillment, and branded package tracking, vital for enterprise and small businesses…	$9.99 per month

Pricing

Narvar

ShipStation

Editions & Modules

No answers on this topic

Starter: $9.99
per month
Bronze: $29.99
per month
Silver: $59.99
per month
Gold: $99.99
per month
Platinum: $149.99
per month
Enterprise: $229.99
per month

Offerings

Pricing Offerings
Narvar	ShipStation
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

—

More Pricing Information

Community Pulse
	Narvar	ShipStation
Considered Both Products	Narvar Verified User Anonymous Chose Narvar Narvar, in my experience, is significantly more expensive. Incentivized Helpful? VS Vivienne So Senior Manager of Ecommerce Chose Narvar I haven't seen anything like Narvar exactly. The most similar is the estimated delivery text notification/reference page functionality on Shopify sites. Incentivized Helpful? Correy Honza Director of eCommerce Chose Narvar At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool. Incentivized Helpful?	ShipStation Christopher Arnini Director of Technology Chose ShipStation Quickbooks enterprise is an all in one solution, it really is good at what it does being an all in one. A large amount has moved to Quickbooks Online which does not have a shipping solutions so many people are switching to ShipStation in order to fulfill their shipping needs by … Incentivized Helpful? Verified User Anonymous Chose ShipStation ShipStation seems to provide the bare minimal compared to others in the industry. I would rate it one of the lowers in terms of shipping service providers. Incentivized Helpful? Shahin Dehestani CMO (Chief Marketing Officer) Chose ShipStation ShipStation is mainly used for automating and streamlining our shipping process. It doesn't track inventory or deal with fulfillment. ShipBob, on the other hand, is a fulfillment and shipping provider. (in addition to automation) Because our e-commerce business is still small … Incentivized Helpful? Jordan Talmor Chief Operating Officer Chose ShipStation In my experience, they both are bad. I believe ShipStation was the better option when we moved over, but I do not believe it has not kept up with changes on Shopify. Incentivized Helpful? Frank Roberts Owner Chose ShipStation Have not as of yet but will be doing so. Incentivized Helpful? Verified User Anonymous Chose ShipStation ShipStation is above and beyond all of its competition. I have tried them all. I also need the ability to ship things, first-class, with just a stamp (no tracking), and Pirate Ship and anything else like Pirate Ship does not have that feature. ShipStation is the only one … Incentivized Helpful? SI Scott Ingham President Chose ShipStation As mentioned we use Shipstation for the international documentation benefits to ship via UPS. Definitely a better option than our own cart's native shipping software. Incentivized Helpful? Darcy Knapp, MBA Owner Chose ShipStation We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders. ShipStation is easy to integrate into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up and clients like the easy to … Incentivized Helpful? Joshua Sutphin IT Operations Engineer Chose ShipStation It is less expensive but also easier to use. It also connects easily to our other systems through integrations. Incentivized Helpful? Verified User Anonymous Chose ShipStation Before using ShipStation, we used Stamps.com. Stamps.com is still around and is actually the parent company of ShipStation. The only difference is they deal specifically with the Post Office I believe, while the ShipStation software can use almost any provider. Stamps.com … Incentivized Helpful? Vivian Vassar Owner Chose ShipStation We used ShipStation along with a separate inventory program. It would have been great to have them integrated together. Other than that we've been satisfied with ShipStation and would recommend it. It was easy to train staff to use ShipStation. Because it was consistent and … Incentivized Helpful? Verified User Anonymous Chose ShipStation I have used stamps.com's Windows based software and was introduced to shipstation after stamps.com purchased Shipstation. It's good for printing postage, but does not sync orders from different marketplaces like shipstation does. Incentivized Helpful? Verified User Anonymous Chose ShipStation I've tried built-in shipping fulfillment options, like Shopify's or BigCommerce's, and I have tried other third-party options, like Shippo. None have stood up to the pure flexibility of ShipStation's options. They're worth every penny, and the fact that you easily save enough, … Incentivized Helpful? Verified User Anonymous Chose ShipStation We have always used Shipstation since I have been here. Incentivized Helpful? KH Krisstina Hawks Co-owner Chose ShipStation I use ShipStation with BigCommerce. In the past I have had to use USPS.com, UPS.com, FedEx.com, Etsy.com, etc. Now I don't have to go to multiple places to give my customers choices, and ShipStation far surpasses all of the sites I used before integrating it with our website. I … Incentivized Helpful? Mark Linkhorst Owner Chose ShipStation I've used Stamps.com on its own in the past and ShipStation makes life so much easier and faster. You can create templates for products so they can be quickly processed and batched or you can batch your international and domestic orders separately. For a few years while we … Incentivized Helpful? JC Jose Crowley VP of Operations Chose ShipStation I find that the reporting you get out of ShipStation is far better and customizable than what you get from ShippingEasy. I also like the ShipStation app better, and I find it much easier to manage and add users with ShipStation. ShippingEasy wasn't bad and had good support, I … Incentivized Helpful? Verified User Anonymous Chose ShipStation ShipWorks has many more limitations, including needing its own server per location. Incentivized Helpful? Charles Combs Head of Marketing Chose ShipStation We selected ShipStation because it has custom store/marketplace integrations available that allowed us to connect to a service others couldn't. These integrations seem to be growing and that custom integration is now available out-of-the-box. Incentivized Helpful? Paul Francis Jones Ecommerce Manager Chose ShipStation ShipStation does one thing, shipping, and it does that one thing really well. You can definitely go out there and try to find software that handles both shipping and inventory, and that may work for certain businesses, but for mine, I've found it incredibly necessary to use the … Incentivized Helpful? Ray Doustdar CEO & Founder Chose ShipStation I honestly think ShipStation is best of bread in this area, hands down. Incentivized Helpful? Will Thompson Operations Manager Chose ShipStation We use BrightPearl so I had the options down to ShipWorks and ShipStation. I was voted against on ShipStation because the price is a little higher so we started with ShipWorks. After 2 months we cancelled ShipWorks and moved to ShipStation and we haven't looked back. Incentivized Helpful?

Best Alternatives
	Narvar	ShipStation
Small Businesses	Sogolytics Score 9.0 out of 10	Webgility Score 10.0 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	No answers on this topic
Enterprises	Verint Voice of the Customer Score 10.0 out of 10	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Narvar	ShipStation
Likelihood to Recommend	8.4 (0 ratings)	8.0 (0 ratings)
Usability	- (0 ratings)	8.0 (0 ratings)
Support Rating	8.0 (0 ratings)	8.7 (0 ratings)

User Testimonials
	Narvar	ShipStation
Likelihood to Recommend	If you are an e-commerce retailer that needs out of the box functionality to enhance your shipment tracking, then I highly recommend Narvar. The monthly spend far out weighs the cost of having an internal team build this out --- not to mention the time it takes to spin the solution up. Correy Honza Director of eCommerce Read full review	Great when it works. The huge downside when it doesn't if you do not have contingency plans in place. Do not expect timely updates to issues, and you will likely never be able to speak with a human for tech support. A good option for International Shippers in that it streamlines the export documentation when it is working. SI Scott Ingham President Read full review
Pros	Their client success team is pretty attentive & helpful. Ease of using the tool. UX Design of the platform tools Incentivized Verified User Anonymous Read full review	The integrations between ShipStation, the marketplaces, and Channel Advisor are perfect and rarely have issues. ShipStation automatically sends the shipment notification to the marketplace and emails the customer with tracking information which means we never have to worry if our customers are receiving that info. The tracking portal for custom websites is absolutely great. We've branded it to match our e-commerce store and it provides access for our buyers to real-time tracking updates. Incentivized Verified User Anonymous Read full review
Cons	Adding other functionality beyond the basic technology can be costly for a small to medium business. Narvar's grown rapidly since we started using them and their baseline costs for add-ons are out of our price range for post-purchase/returns. Incentivized VS Vivienne So Senior Manager of Ecommerce Read full review	In my opinion, customer support is abysmal. I truly believe support people are trained to just delay, delay, delay as there are multiple times the responses I get back are essentially like the utterly useless tech questions "is your unit plugged in?" In my experience, there is literally no way to contact anyone at ShipStation outside of their Support Chat/Case System. They have an email for support but it all goes to the same place. Fix USPS International Shipping issues!! Frank Roberts Owner Read full review
Usability	No answers on this topic	There are just many issues regarding communication of policies and requirements regarding API usage and plan level needs that cause for the low rating. Also, the lack of reporting details that are available through the platform is not ideal for our 3PL needs to track activities of customer's orders and shipping Qty or activities Incentivized Verified User Anonymous Read full review
Support Rating	Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality. Incentivized VS Vivienne So Senior Manager of Ecommerce Read full review	ShipStation customer support was easy to use. The written help sections were clear and we could find answers to our questions even if we had to dig a little and read several articles. We often used the chat feature to get quick answers. Once the system was set up for our needs it worked quite well. Incentivized Vivian Vassar Owner Read full review
Alternatives Considered	I haven't seen anything like Narvar exactly. The most similar is the estimated delivery text notification/reference page functionality on Shopify sites. Incentivized VS Vivienne So Senior Manager of Ecommerce Read full review	ShipStation is above and beyond all of its competition. I have tried them all. I also need the ability to ship things, first-class, with just a stamp (no tracking), and Pirate Ship and anything else like Pirate Ship does not have that feature. ShipStation is the only one that does. With ShipStation, I can ship a flat, rigid mailer for 76 cents. With Pirate Ship, the minimum is over $3. When you ship a lot of these, it all adds up. Incentivized Verified User Anonymous Read full review
Return on Investment	Reduce contact center volume. Increase NPS. Incentivized Verified User Anonymous Read full review	Pays for itself: The discounts on shipping labels more than pays for the small monthly fee to use. Saves time: Automations streamline the fulfillment process to the point where shipping becomes one click. Prevents errors: You never have to manually enter data, which means there's no chance for user error. Incentivized Verified User Anonymous Read full review
ScreenShots