Narvar vs. Zoho Survey

If you are an e-commerce retailer that needs out of the box functionality to enhance your shipment tracking, then I highly recommend Narvar. The monthly spend far out weighs the cost of having an internal team build this out --- not to mention the time it takes to spin the solution up.

Like all Zoho products, if you are using Zoho CRM than I would highly recommend Zoho Survey. The insights you can get out of staying only in one program (Zoho CRM) is so powerful for users. While it takes an admin or marketing person to configure the surveys in Zoho Survey, users within Zoho CRM never have to actually go to Zoho Survey to see responses as they are available right in front of them in the CRM. If you are looking for a stand alone survey app, Zoho Survey will meet your needs. It has all the functionality one could need to build a basic, intuitive survey. If you're looking for a survey to be very aesthetically pleasing with graphics or custom themes or the like, there may be better options.

Incentivized

• Their client success team is pretty attentive & helpful.
• Ease of using the tool.
• UX Design of the platform tools

Incentivized

• Lets us get feedback from clients on how they felt the Engineer did.
• It shows us the knowledge needs if any for each engineer and shows and tells us what to improve on.
• Allows us to have an organized way to audit the first line of support calls and services and the volume of traffic we get month to month.

Incentivized

• Adding other functionality beyond the basic technology can be costly for a small to medium business. Narvar's grown rapidly since we started using them and their baseline costs for add-ons are out of our price range for post-purchase/returns.

Incentivized

• It can be a little "clunky" if you are not experienced in how Zoho Products work
• The pricing is a little harder to grasp than other products
• Customization is not as flexible as some other products out there

Incentivized

Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use.

Incentivized

Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.

Incentivized

Zoho's support is always quick to respond and troubleshoot any issues

Incentivized

I haven't seen anything like Narvar exactly. The most similar is the estimated delivery text notification/reference page functionality on Shopify sites.

Incentivized

(Other survey apps were not listed to choose from, so this section is irrelevant). Compared to Doodle or Survey Monkey, Zoho Survey has everything you need in a survey app as part of your Zoho One suite. It can also integrate well with Zoho's other apps to get a more complete data picture on your contacts.

Incentivized

• Reduce contact center volume.
• Increase NPS.

Incentivized

• It's all positive because we use it solely for NPS which, if taken seriously, can definitely assist in making your company successful!

Incentivized