Netchex vs. Square Payroll

I LOVE THE EASE OF THE TIMECLOCK AND PULLING INTO PAYROLL. PREVIOUSLY I HAD TIME CLOCK ON MY DMS AND PAYROLL THROUGH PAYCHEX. IT DIDNT INTEGRATE SO I HAD TO KEY IN EVERY SINGLE TIMESHEET....THIS IS SO MUCH EASIER. ONLY THING I DONT LIKE IS ONCE YOU START PAYROLL IF SOMEONE TIME HAS TO BE FIXED YOU HAVE TO DELETE AND START OVER. THE ONLY PROBLEM I HAVE HAD WHICH IS NOT A BIG PROBLEM.

Incentivized

I would say that Square Payroll is perfect for companies that don't exceed 100 employees. The multistate payroll system allows for us to be able to handle business with ease when we go do work in Mississippi or Arkansas. The multiple payout options are great for our particular business. We might deal with a multimillion dollar contract one day and a $120 order the next.

Incentivized

• My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions.
• Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information.
• Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time.

Incentivized

• 1099 contractor payments are easy, and they provide you with the IRS filing as part of the service.
• Direct deposit/debit from your already connected account to the employee.
• Reporting and management features are simple yet inclusive.
• Low cost compared to alternative solutions.

Incentivized

• Support needs to be available more times than just normal business hours.
• Tax support is basically non-existent. This seems that it should be TOP NOTCH.
• Some of the functionality of the Netchex program could be tweaked. It is not a keyboard friendly program at all. Must mouse your way through. When the program times out, it takes 2 to 3 screens before it really logs you out.
• When submitting from Netchex to Dealertrack, it would be nice to show the payroll # or payroll date that has been submitted. Currently once you hit submit, the screen reverts back to the last successful payroll submit. This process is just a bit confusing, especially for new users.

• [In my experience] they can cancel your service at any time, without warning or explanation. When they do this your funds are held by them for up to 90 days, at which time they are presumably accruing interest on your money. This could take a small business under very quickly and there is nothing you can do about it.
• [I believe] getting verified is complex and not customer friendly. Until you are verified you can't talk to payroll customer service, which is paradoxical. Even getting a hold of account services for this purpose is tricky and exceedingly time-consuming, plus they can not answer most questions directly.
• [I feel] they don't communicate well, closed my account with no notice whatsoever. The only notification I had about the need to verify my account was one easily lost email. Not having responded to this email fast enough created months of stress and difficulty in the setup process, only to find in the end I would need to start from scratch to attempt to sign up again.
• [In my experience] if they close your account you can never reopen it. You have to start a new account from scratch.
• [In my experience] they can hold your money and not deposit funds if your account is "under review". This can happen without explanation. No customer service is directly available for this. I was told I had to wait for them to call me.
• [I believe] they are either lying, or the left hand doesn't know what the right hand is doing to such an extent that they give a great deal of misinformation.

Easy to work with.

Very user friendly and great interface.

Incentivized

It could use a mobile-friendly interface. Other than that it's a simple layout and non-cluttered which allows you to get done what you need to get done. No unnecessary dodads or distractions.

Incentivized

The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.

Incentivized

I think they have quick and helpful customer service reps, however, I give them a 9 because I have had to wait on hold for long periods of time before.

Implementation took some time but was pretty much error free.

Netchex is much more user-friendly and much more of a robust payroll system. Netchex also takes care of everything regarding employees and their entire time with the company, but GP is much more limited.

We have tested the QuickBooks Online platform. Before using Square, we tried QuickBooks, but the experience we had was not to our liking. QuickBooks Online is a much more complicated platform to use, the interface is much larger and has complexity in the configuration of the collection of hours of work of the employees. In addition, QuickBooks technical support does not respond in time to users' doubts, on several occasions we had several doubts about the operation of the platform and the response was too late and inconsistent. We decided to use Square Payroll because it offered us a much more accessible UI, a simpler but more precise interface for what we needed in our company, to be able to make payroll payments and make detailed reports on the workers.

Incentivized

• Associates can easily access their data and make changes to things like their address and direct deposit, saving manager time to focus on more critical tasks within the organization
• NetRecruitier has one site that can be posted to multiple job boards with one applicant tracking system
• Electronic Onboarding allows us to get information out to the new employee so we can start with expectations on their first day and they know what to expect.

• Square Payroll has dramatically reduced the time it takes to process payroll.
• We could have a faster payroll with the Square POS integration for commission, but that is not something we've implemented yet.

Incentivized