NETSCOUT TruView vs. NinjaOne

As a application it stands for what it offers. One single box, one single price, and the rest is part of the experience of the IT Teams to get the most from a quite complete solution. Visual TruView has an amazing dashboard that can be customized to meet the needs of the business, and can get involved in the ITSM development insights to leverage SLA monitoring. It has a well sustainable discovery engine to get the specs of applications, servers and sites. If you're looking for a solution that can give you reporting advantages this is it, but you need to get yourself into this solution from day one to design a proper strategy for its deployment. For less complex companies I strongly recommend to find a solution that can take you to parallel result with less investment.

Incentivized

Whether you are an MSP who needs an all-in-one solution for device management, or you are in-house IT who needs a single pane of glass to manage your devices, NinjaOne fits the bill as a top tier solution. The amount of flexibility in scaling to your organization's size is impressive as the platform can be as simple as just using it for remote access, all the way up to deploying comprehensive automation packages in the form of a compound condition that bases its actions on the results of other conditions or scripts.

Incentivized

• The app monitoring gives you the details to set different filters and do a quick identification of the root cause of the problem.
• Remarkable ability to store details of performance to analyze baselining, run advance troubleshooting, error detection and catalog by trends.
• The ability to sync with a device/interface whether is physical or virtual gives me the standpoint to set analysis upon network traffic across LAN or WAN and also get the insight of Cloud segments, setting the triggers to find out where the behavior changes to non-production traffic.

Incentivized

• With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations.
• Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
• Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done.

Incentivized

• Product features are sometimes overwhelming if the IT team is not used to this technology. For a small and mid-size company, the number of settings and work that is needed to implement the solution could be a long and exhausting process.
• A "lite" version of Visual TruView could help a lot to small sized environments looking to develop the solution.
• I would like to add some mitigation tools for simple/common problems that could be easily managed by a monitoring tool like Netscout TruView.

Incentivized

• NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
• I would like it if NinjaOne also provided an MDM solution.
• It would be nice is NinjaOne could integrate a PAM solution as well.

Incentivized

I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable.

Incentivized

Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.

Incentivized

Availability is very good

Incentivized

The software loads quickly for the most part

Incentivized

As mentioned before, our deployment success depended on their expertise. Recommendations and overall response from their support engineers was out of this world. We, as supporters ourselves, are very critical in regards to the response times and knowledge of support services representatives. Often they just want to resolve your ticket not caring about the result, or focus only on the performance review we could give them. That's a standard behavior in most overseas support centers. The TruView engineers and management cared about us, our needs, and how they delivered the help we needed.

Incentivized

Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.

Incentivized

Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help.

Incentivized

It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use.

Incentivized

Use of Organizations and locations

Incentivized

All of them have outstanding performance. They deliver excellent insights and I think we would be able to work with any of them. However, Netscout goes beyond expectations in regards to support. TruView is able to give you very detailed and specific information that would help in the early detection of performance problems and hardware failures. However, without the appropriated guidance through the setup steps, It could take a lot of time to get the desired results. Their help is invaluable. The support team was there to hold our hands through all this set up to assure that we reached the monitoring level we expected from the tool. That is sometimes more important than features.

Incentivized

We used Auto Task and Datto. We felt that NinjaOne was a more user friendly platform. There was a large training curve for new employees to learn to use Auto Task. We have noticed a shortened training curve for NinjaOne. We really like the layout and the Ninja Academy.

Incentivized

Overall the software is very reliable

Incentivized

• Overall response time to a failure detection has greatly improved since we started using this tool.
• We were able to centralize our NOC in one building. Before that, we had older and obsolete monitoring tools that required highly skilled network technicians to test and monitor our network health.
• Preventive actions can be programmed in advance thanks to the product's early issue detection.
• It took more time that we expected to have the system up and running as we desired. It takes a lot of teamwork and it is very time-consuming.

Incentivized

• NinjaOne is a monthly payment with no commitment, this is much better suited to an MSP than other competitors that try to wrap you up into a 3-5-year contract. As an MSP, we could lose a client at any moment and it sucks to be stuck in a contract where we can't lower our agent counts.
• NinjaOne helps my techs be more efficient and productive. Saving time and money.

Incentivized