NetworkMiner is an open source Network Forensic Analysis Tool (NFAT) for Windows. It is developed and supported by Netresec, a small company headquartered in Sweden.
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Wireshark
Score 9.5 out of 10
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Wireshark is a free and open source network troubleshooting tool.
The NetworkMiner software in my view is a software recommended for small and/or large companies, it may be less useful in small companies or offices, but it can also be used for simple analysis. In medium and large scenarios, it is very useful in analyzing network traffic and identifying possible security flaws, password exposures and weaknesses in the security of solutions and/or technologies used in the internal network.
Wireshark is great for enterprise networks with large amounts of data traversing the network that need a way to filter and inspect specific traffic by specific parameters (i.e. destination / source IP address, host, or type). There are use-cases for smaller environments, but the amount of time needed to learn how to effectively use the tool may not be beneficial for home / small office users.
A more user-friendly interface would be nice, but then again it is not really designed for those who are not quite comfortable with this type of software.
Changes to functionality on updates - this can sometimes happen unexpectedly and can be an annoyance.
It's very simple and easy to use, although individuals not used to managing and administering networks would take some time to get familiar with it. Once they have mastered use of the application, it's easy to stay knowledgeable about it, iteration after iteration. It is well supported online through an open-source community network of professionals who are helpful in imparting knowledge and in providing assistance.
I don't believe Wireshark has "true" support as the software is open source. However, there is an active & friendly community around Wireshark that are more than happy to help answer questions. From a comprehensive Wiki and FAQ section on the site to the Ask a Question forum and bug tracker section, there's plenty of support options to make sure your questions and issues are addressed.
[Wireshark] is just the go-to application. It's the tool that is taught with in school and at trade conferences. We have not had a need to even look at other tools. It's free, it had a ton of functionality, and it just works without complaint.