Nextiva Customer Experience vs. Zoho Survey

Nextiva Customer Experience

Zoho Survey

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Nextiva Customer Experience	Score 9.7 out of 10	N/A	Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time…	N/A
Zoho Survey	Score 10.0 out of 10	N/A	Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.	$9 per month

Pricing

Nextiva Customer Experience

Zoho Survey

Editions & Modules

No answers on this topic

Basic: $9
per month
PLUS: $25
per month
Plus: $35
per month
Pro: $49
per month
ENTERPRISE: $75
per month
ENTERPRISE: $75
per month
ENTERPRISE: $75
per month
Enterprise: $109
per month

Offerings

Pricing Offerings
Nextiva Customer Experience	Zoho Survey
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

Up to a 30% discount available for annual pricing.

More Pricing Information

Community Pulse
	Nextiva Customer Experience	Zoho Survey
Considered Both Products	Nextiva Customer Experience Verified User Anonymous Chose Nextiva Customer Experience They were both equally easy to work with, I just had to call the past company too many times because their system was complicated. We don't have that issue with Nextiva. Incentivized Helpful?	Zoho Survey John Hinson Administrative Director & Marketing Manager Chose Zoho Survey (Other survey apps were not listed to choose from, so this section is irrelevant). Compared to Doodle or Survey Monkey, Zoho Survey has everything you need in a survey app as part of your Zoho One suite. It can also integrate well with Zoho's other apps to get a more complete … Incentivized Helpful? AG Amy Gray Customer Engagement Specialist Chose Zoho Survey N/A. I don't personally use any other survey program, so I don't have accurate feedback for this section. Incentivized Helpful? Jon Porreca Project Administrator Chose Zoho Survey Google Forms is about as basic as it gets and I use this personally. Typeform seems to be at the complete opposite end of the survey spectrum in that it has one of the best UI's I've ever seen and has so many cool features. I've not ever used Typeform but have evaluated it. … Incentivized Helpful? Edward Carrero Coordinador de Proyecto Chose Zoho Survey Zoho Survey has great capabilities that make it a very robust application. It is very simple to use, it has a very friendly interface and it is also more economical. It has a free version that allows you to explore its capabilities. It is definitely the best application to do … Incentivized Helpful? Verified User Anonymous Chose Zoho Survey We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable … Incentivized Helpful? Verified User Anonymous Chose Zoho Survey Easy to add to our existing plan with CRM and we really wanted everything under one roof and not multiple software. It's quick and simple and easy to use and does everything we need it to do and great to reflex on after you have serviced a client to see what improvements we … Incentivized Helpful?

Features

Nextiva Customer Experience

Zoho Survey

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	Nextiva Customer Experience - Ratings	Zoho Survey 8.3 Ratings 4% above category average
Survey templates	00 Ratings	10.00 Ratings
Themes	00 Ratings	5.00 Ratings
Custom logo/branding	00 Ratings	10.00 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	Nextiva Customer Experience - Ratings	Zoho Survey 10.0 Ratings 16% above category average
Changes to live survey	00 Ratings	10.00 Ratings
Question design help	00 Ratings	10.00 Ratings
Multiple question types	00 Ratings	10.00 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	Nextiva Customer Experience - Ratings	Zoho Survey 10.0 Ratings 19% above category average
Survey logic flexibility	00 Ratings	10.00 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	Nextiva Customer Experience - Ratings	Zoho Survey 10.0 Ratings 20% above category average
Response tracking	00 Ratings	10.00 Ratings
Data export	00 Ratings	10.00 Ratings
Standard reports	00 Ratings	10.00 Ratings
Custom reports	00 Ratings	10.00 Ratings
Analytics	00 Ratings	10.00 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	Nextiva Customer Experience - Ratings	Zoho Survey 10.0 Ratings 14% above category average
Access controls	00 Ratings	10.00 Ratings
Compliance	00 Ratings	10.00 Ratings

Survey Distribution

Comparison of Survey Distribution features of Product A and Product B
	Nextiva Customer Experience - Ratings	Zoho Survey 9.9 Ratings 19% above category average
Vendor-offered crowdsourcing	00 Ratings	9.90 Ratings
Respondent restrictions	00 Ratings	10.00 Ratings

Best Alternatives
	Nextiva Customer Experience	Zoho Survey
Small Businesses	Sogolytics Score 9.0 out of 10	Square 9 Softworks Score 9.1 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	Qualaroo Score 6.1 out of 10
Enterprises	Verint Voice of the Customer Score 10.0 out of 10	Verint Voice of the Customer Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Nextiva Customer Experience	Zoho Survey
Likelihood to Recommend	10.0 (0 ratings)	10.0 (0 ratings)
Usability	- (0 ratings)	10.0 (0 ratings)
Support Rating	- (0 ratings)	10.0 (0 ratings)

User Testimonials
	Nextiva Customer Experience	Zoho Survey
Likelihood to Recommend	Wish I could remember details, perhaps I would if this survey came sooner to the date we implemented the system. Just know it was easier than the last system we used Incentivized Verified User Anonymous Read full review	Like all Zoho products, if you are using Zoho CRM than I would highly recommend Zoho Survey. The insights you can get out of staying only in one program (Zoho CRM) is so powerful for users. While it takes an admin or marketing person to configure the surveys in Zoho Survey, users within Zoho CRM never have to actually go to Zoho Survey to see responses as they are available right in front of them in the CRM. If you are looking for a stand alone survey app, Zoho Survey will meet your needs. It has all the functionality one could need to build a basic, intuitive survey. If you're looking for a survey to be very aesthetically pleasing with graphics or custom themes or the like, there may be better options. Incentivized Jon Porreca Project Administrator Read full review
Pros	No answers on this topic	Lets us get feedback from clients on how they felt the Engineer did. It shows us the knowledge needs if any for each engineer and shows and tells us what to improve on. Allows us to have an organized way to audit the first line of support calls and services and the volume of traffic we get month to month. Incentivized Verified User Anonymous Read full review
Cons	No answers on this topic	It can be a little "clunky" if you are not experienced in how Zoho Products work The pricing is a little harder to grasp than other products Customization is not as flexible as some other products out there Incentivized Verified User Anonymous Read full review
Usability	No answers on this topic	Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use. Incentivized John Hinson Administrative Director & Marketing Manager Read full review
Support Rating	No answers on this topic	Zoho's support is always quick to respond and troubleshoot any issues Incentivized John Hinson Administrative Director & Marketing Manager Read full review
Alternatives Considered	They were both equally easy to work with, I just had to call the past company too many times because their system was complicated. We don't have that issue with Nextiva. Incentivized Verified User Anonymous Read full review	(Other survey apps were not listed to choose from, so this section is irrelevant). Compared to Doodle or Survey Monkey, Zoho Survey has everything you need in a survey app as part of your Zoho One suite. It can also integrate well with Zoho's other apps to get a more complete data picture on your contacts. Incentivized John Hinson Administrative Director & Marketing Manager Read full review
Return on Investment	No answers on this topic	It's all positive because we use it solely for NPS which, if taken seriously, can definitely assist in making your company successful! Incentivized AG Amy Gray Customer Engagement Specialist Read full review
ScreenShots		Zoho Survey Screenshots