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Nextiva Contact Center vs. Salesforce Service Cloud

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Nextiva Contact Center

64 Reviews and Ratings

Salesforce Service Cloud

397 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nextiva Contact Center

    Score9.7 out of 10
    		N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    Nextiva Contact CenterSalesforce Service Cloud
    Editions & Modules
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    Nextiva Contact CenterSalesforce Service Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Nextiva Contact CenterSalesforce Service Cloud
    Contact Center Software
    Comparison of Contact Center Software features of Nextiva Contact Center and Salesforce Service Cloud
    Feature
    Nextiva Contact Center
    9.4
    42 Ratings
    Salesforce Service Cloud
    -
    Ratings
    Agent dashboard9.542 Ratings00 Ratings
    Validate callers9.640 Ratings00 Ratings
    Outbound response9.740 Ratings00 Ratings
    Call forwarding9.741 Ratings00 Ratings
    Click-to-call (CTC)9.034 Ratings00 Ratings
    Warm transfer9.439 Ratings00 Ratings
    Predictive dialing9.026 Ratings00 Ratings
    Interactive voice response8.931 Ratings00 Ratings
    REST APIs9.324 Ratings00 Ratings
    Call scripts9.523 Ratings00 Ratings
    Call tracking9.937 Ratings00 Ratings
    Multichannel integration9.127 Ratings00 Ratings
    CRM software integration9.629 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Nextiva Contact Center and Salesforce Service Cloud
    Feature
    Nextiva Contact Center
    9.4
    42 Ratings
    Salesforce Service Cloud
    -
    Ratings
    Inbound call routing9.840 Ratings00 Ratings
    Omnichannel inbound routing9.234 Ratings00 Ratings
    Recording9.738 Ratings00 Ratings
    Quality management9.636 Ratings00 Ratings
    Call analytics9.637 Ratings00 Ratings
    Historical reporting9.340 Ratings00 Ratings
    Live reporting8.835 Ratings00 Ratings
    Customer surveys9.621 Ratings00 Ratings
    Customer interaction analytics9.327 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Nextiva Contact Center and Salesforce Service Cloud
    Feature
    Nextiva Contact Center
    -
    Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets00 Ratings9.475 Ratings
    Expert directory00 Ratings8.553 Ratings
    Subscription-based notifications00 Ratings8.663 Ratings
    ITSM collaboration and documentation00 Ratings8.260 Ratings
    Ticket creation and submission00 Ratings9.375 Ratings
    Ticket response00 Ratings9.174 Ratings
    Self Help Community
    Comparison of Self Help Community features of Nextiva Contact Center and Salesforce Service Cloud
    Feature
    Nextiva Contact Center
    -
    Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base00 Ratings8.463 Ratings
    Internal knowledge base00 Ratings8.970 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Nextiva Contact Center and Salesforce Service Cloud
    Feature
    Nextiva Contact Center
    -
    Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    Customer portal00 Ratings7.954 Ratings
    IVR00 Ratings8.834 Ratings
    Social integration00 Ratings8.947 Ratings
    Email support00 Ratings9.276 Ratings
    Help Desk CRM integration00 Ratings8.866 Ratings
    User Ratings
    Nextiva Contact CenterSalesforce Service Cloud
    Likelihood to Recommend
    9.7
    (43 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    9.7
    (3 ratings)
    6.1
    (8 ratings)
    Usability
    8.6
    (8 ratings)
    8.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.5
    (28 ratings)
    Performance
    -
    (0 ratings)
    8.6
    (7 ratings)
    Support Rating
    8.0
    (7 ratings)
    7.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)