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Nextiva Contact Center vs. Sprinklr Service

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Nextiva Contact Center

64 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nextiva Contact Center

    Score9.7 out of 10
    		N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    Nextiva Contact CenterSprinklr Service
    Editions & Modules
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    Nextiva Contact CenterSprinklr Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    Nextiva Contact CenterSprinklr Service
    Contact Center Software
    Comparison of Contact Center Software features of Nextiva Contact Center and Sprinklr Service
    Feature
    Nextiva Contact Center
    9.4
    42 Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard9.542 Ratings8.02 Ratings
    Validate callers9.640 Ratings6.02 Ratings
    Outbound response9.740 Ratings6.02 Ratings
    Call forwarding9.741 Ratings7.02 Ratings
    Click-to-call (CTC)9.034 Ratings8.01 Ratings
    Warm transfer9.439 Ratings8.02 Ratings
    Predictive dialing9.026 Ratings5.02 Ratings
    Interactive voice response8.931 Ratings8.02 Ratings
    REST APIs9.324 Ratings8.02 Ratings
    Call scripts9.523 Ratings7.02 Ratings
    Call tracking9.937 Ratings7.02 Ratings
    Multichannel integration9.127 Ratings8.02 Ratings
    CRM software integration9.629 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Nextiva Contact Center and Sprinklr Service
    Feature
    Nextiva Contact Center
    9.4
    42 Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing9.840 Ratings7.02 Ratings
    Omnichannel inbound routing9.234 Ratings10.01 Ratings
    Recording9.738 Ratings7.02 Ratings
    Quality management9.636 Ratings7.02 Ratings
    Call analytics9.737 Ratings8.02 Ratings
    Historical reporting9.340 Ratings10.01 Ratings
    Live reporting8.835 Ratings8.02 Ratings
    Customer surveys9.621 Ratings8.02 Ratings
    Customer interaction analytics9.327 Ratings8.02 Ratings
    User Ratings
    Nextiva Contact CenterSprinklr Service
    Likelihood to Recommend
    9.7
    (43 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    9.7
    (3 ratings)
    7.5
    (7 ratings)
    Usability
    8.6
    (8 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    8.0
    (7 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)