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Nextiva Contact Center vs. Twilio

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Nextiva Contact Center

64 Reviews and Ratings

Twilio

218 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nextiva Contact Center

    Score9.7 out of 10
    		N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    Twilio

    Score7 out of 10
    		N/ATwilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

    $0

    per min per participant

    Pricing
    Nextiva Contact CenterTwilio
    Editions & Modules
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    Programmable Video
    $0.0015
    per min per participant
    WhatsApp Business API
    $0.0042
    Per WhatsApp Template message sent
    WhatsApp Business API
    $0.005
    Per WhatsApp session message
    Elastic SIP Trunking
    $0.007
    Per min for termination
    Programmable Messaging
    $0.0075
    per message sent or received
    Programmable Voice
    $0.0085
    per minute to receive a call
    Programmable Voice
    $0.013
    per min to make a call
    Elastic SIP Trunking
    $0.045
    Per min for origination
    Twilio Conversations
    $0.05
    per active user per month
    Twilio Authy
    $0.09
    per authentication
    Programmable Wireless
    $0.1
    per MB
    Twilio Flex (Contact Center)
    $1
    per active user hour (5000 hours free)
    Programmable Wireless
    $2.00
    per SIM card
    Twilio SendGrid Email API
    $14.95
    per month up to 100k emails. (Up to 40k emails free for 30 days)
    Twilio SendGrid Marketing Campaigns
    $15
    per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
    Twilio Flex (Contact Center)
    $150
    per named user per month (5000 hours free)
    Offerings
    Pricing Offerings
    Nextiva Contact CenterTwilio
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalOptional
    Additional Details—1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.
    More Pricing Information
    Features
    Nextiva Contact CenterTwilio
    Contact Center Software
    Comparison of Contact Center Software features of Nextiva Contact Center and Twilio
    Feature
    Nextiva Contact Center
    9.4
    42 Ratings
    Twilio
    -
    Ratings
    Agent dashboard9.542 Ratings00 Ratings
    Validate callers9.640 Ratings00 Ratings
    Outbound response9.740 Ratings00 Ratings
    Call forwarding9.741 Ratings00 Ratings
    Click-to-call (CTC)9.034 Ratings00 Ratings
    Warm transfer9.439 Ratings00 Ratings
    Predictive dialing9.026 Ratings00 Ratings
    Interactive voice response8.931 Ratings00 Ratings
    REST APIs9.324 Ratings00 Ratings
    Call scripts9.523 Ratings00 Ratings
    Call tracking9.937 Ratings00 Ratings
    Multichannel integration9.127 Ratings00 Ratings
    CRM software integration9.629 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Nextiva Contact Center and Twilio
    Feature
    Nextiva Contact Center
    9.4
    42 Ratings
    Twilio
    -
    Ratings
    Inbound call routing9.840 Ratings00 Ratings
    Omnichannel inbound routing9.234 Ratings00 Ratings
    Recording9.738 Ratings00 Ratings
    Quality management9.636 Ratings00 Ratings
    Call analytics9.637 Ratings00 Ratings
    Historical reporting9.340 Ratings00 Ratings
    Live reporting8.835 Ratings00 Ratings
    Customer surveys9.621 Ratings00 Ratings
    Customer interaction analytics9.327 Ratings00 Ratings
    User Ratings
    Nextiva Contact CenterTwilio
    Likelihood to Recommend
    9.7
    (43 ratings)
    6.8
    (78 ratings)
    Likelihood to Renew
    9.7
    (3 ratings)
    7.5
    (5 ratings)
    Usability
    8.6
    (8 ratings)
    9.5
    (10 ratings)
    Performance
    -
    (0 ratings)
    7.5
    (23 ratings)
    Support Rating
    8.0
    (7 ratings)
    5.7
    (16 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.5
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)