NiCE CXone Mpower

NiCE CXone Mpower

948 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
NiCE CXone Mpower	Score8.9 out of 10	N/A	NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.	$71 per month per user

Pricing

NiCE CXone Mpower

CXone Mpower Digital Agent: $71
per month per user
CXone Mpower Voice Agent: $94
per month per user
CXone Mpower Omnichannel Agent: $110
per month per user
CXone Mpower Essential Suite: $135
per month per user
Cxone Mpower Core Suite: $169
per month per user
CXone Mpower Complete Suite: $209
per month per user
CXone Mpower Ultimate Suite: $249
per month per user

Pricing Offerings
NiCE CXone Mpower
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	NiCE CXone Mpower
Considered Both Products	NICE Systems Verified User Chose NiCE CXone Mpower Pros of NICE when compared to Verint: 1. Better options to manage leaves, schedules and update employee settings, line of businesses etc 2. The managers and supervisors have more powers in terms of scheduling, updating leaves, adherence etc Incentivized Helpful? Verified User Chose NiCE CXone Mpower Both were great but desktop only supported limited interactions. Nice enlighten AI is more up to date and supports many different channels which is great when your business or company is more robust and utilizes many methods. Incentivized Helpful? Sawyer Jensen Inside Sales Representative in Sales at Lucid Sofware (Computer Software, 501-1000 employees) Chose NiCE CXone Mpower When it comes to this specific situation (cell centers) NICE definitely has an ADP beat. The analytics, scheduling, and forecasts are extremely well-tailored for this situation. ADP has a more comprehensive solution in my opinion - I feel their UI and mobile app are also more … Incentivized Helpful? Verified User Chose NiCE CXone Mpower We have not had a chance or a need as of yet to review or try any other products like NICE Uptivity. Incentivized Helpful? John L Sandler Marketing Project Management Specialist in Marketing at PwC Canada (Market Research, 10,001+ employees) Chose NiCE CXone Mpower I could say that it is compared in a more personal way, since it is not a very well-known tool, many of its functions are for more private teams and for specific organizations. Incentivized Helpful? Verified User Chose NiCE CXone Mpower NICE inContact is for our soft phone or virtual phone. They have their own functions in our organization. They are both useful and easy to use. Two different functionality but same NICE. Very friendly tools and recommend this two in their platform. NICE software are really … Incentivized Helpful? Kevin Lintner Data Analyst in Information Technology at Chickasaw Nation Industries, Inc. (Government Relations, 1001-5000 employees) Chose NiCE CXone Mpower While custom reports update a much faster rate than inContact, the scope of pre-built reports is much larger in PureConnect and it is much easier to schedule reports and deliver them via email attachment. PureConnect has issues with scheduled reports, sometimes they run later … Incentivized Helpful? Verified User Chose NiCE CXone Mpower It had the best features for the pricepoint. Incentivized Helpful? Verified User Chose NiCE CXone Mpower Superior to Verint in its agent self-service options and the ability to get more detailed schedule activity. Strongly compares with aspect. Specific features that work for a given business will separate the best choice. Incentivized Helpful? Verified User Chose NiCE CXone Mpower Interactive Intelligence Cisco Express and Enterprise. Incentivized Helpful? Hans Hong Technical Support Manager in Customer Service at Videojet Technologies (Printing, 1001-5000 employees) Chose NiCE CXone Mpower inContact blows ININ away (now bought by Genesys systems). ININ requires a lot of money to upgrade, wouldn't do any customization for free, and would not be able to integrate as nice with Salesforce. Incentivized Helpful? Verified User Chose NiCE CXone Mpower Cosmo had zero support and growth flexibility Incentivized Helpful? Heather Vega Sr. Quality Analyst in Quality Assurance at Outerwall (Consumer Services, 1001-5000 employees) Chose NiCE CXone Mpower Uptivity by far works better than NICE. I have many issue when trying to pull up calls, locate calls, and evaluate calls within the NICE platform however with the simple logic of Uptivity I never have issues. Incentivized Helpful? Shailesh Dubale Program Manager (Customer and Business Insights) in Customer Service at Cisco Systems (Computer Networking, 10,001+ employees) Chose NiCE CXone Mpower Clarabridge Incentivized Helpful? Verified User Chose NiCE CXone Mpower I have used numerous amounts of text analytics, including: Clarabridge, Polyvista, SPSS, and other tools in the past. Attensity was by far the best of the lot. It was a bit pricier than some of the other solutions out there, but if you need a positive return on understanding … Incentivized Helpful? Justin Sarni Market Research in Marketing at TRACFONE WIRELESS (Telecommunications, 501-1000 employees) Chose NiCE CXone Mpower I hav not used or evaluated any other products. Incentivized Helpful? Onavie Boyce Manager Data Quality in Corporate at TMW Systems (Consumer Goods, 10,001+ employees) Chose NiCE CXone Mpower We looked at several tools for turning text into data. The easy to understand tools had limited functionality, the analytical tools required a PHD to attend the sales pitch. Attensity had taken the approach of including reporting and alerting with their text engine. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

NiCE CXone Mpower

Comparison of Contact Center Software features of NiCE CXone Mpower
Feature	NiCE CXone Mpower 9.4 582 Ratings
Agent dashboard	9.2560 Ratings
Validate callers	9.6472 Ratings
Outbound response	9.5491 Ratings
Call forwarding	9.3444 Ratings
Click-to-call (CTC)	9.3404 Ratings
Warm transfer	9.8532 Ratings
Predictive dialing	9.5318 Ratings
Interactive voice response	9.5377 Ratings
REST APIs	9.3302 Ratings
Call scripts	9.2323 Ratings
Call tracking	9.5511 Ratings
Multichannel integration	9.2365 Ratings
CRM software integration	9.0366 Ratings

Comparison of Workforce Optimization (WFO) features of NiCE CXone Mpower
Feature	NiCE CXone Mpower 9.4 557 Ratings
Inbound call routing	9.5512 Ratings
Omnichannel inbound routing	9.1374 Ratings
Recording	9.6496 Ratings
Quality management	9.0481 Ratings
Call analytics	9.3487 Ratings
Historical reporting	9.4480 Ratings
Live reporting	9.4466 Ratings
Customer surveys	9.5300 Ratings
Customer interaction analytics	9.6320 Ratings

User Ratings
	NiCE CXone Mpower
Likelihood to Recommend	9.7 (614 ratings)
Likelihood to Renew	10.0 (28 ratings)
Usability	9.3 (588 ratings)
Availability	8.5 (10 ratings)
Performance	7.9 (10 ratings)
Support Rating	9.1 (7 ratings)
In-Person Training	8.7 (6 ratings)
Online Training	8.4 (8 ratings)
Implementation Rating	8.1 (12 ratings)
Configurability	8.5 (7 ratings)
Ease of integration	7.3 (7 ratings)
Product Scalability	7.6 (10 ratings)
Vendor post-sale	7.9 (9 ratings)
Vendor pre-sale	7.9 (9 ratings)