Nicereply vs. Qualtrics XM for Strategy and Research
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Nicereply | Score7 out of 10 | N/A | Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score. Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service. Measure Customer Satisfaction (CSAT), Net… | $39 Up to 3 agents and 100 responses / month |
 Qualtrics | Score7.1 out of 10 | N/A | Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform. | $1,500 per user/per year |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | All features All integrations Unlimited number of surveys Unlimited surveys sent | — | ||||||||||||||
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| Nicereply | Qualtrics | |
|---|---|---|
| Likelihood to Recommend | - | 3.9 |
| Likelihood to Renew | - | 9.4 |
| Usability | - | 2.5 |
| Availability | - | 9.0 |
| Performance | - | 5.5 |
| Support Rating | - | 1.6 |
| Online Training | - | 8.0 |
| Implementation Rating | - | 9.0 |