Nimble vs. Zendesk Sell

Nimble

Zendesk Sell

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Nimble	Score 9.8 out of 10	N/A	Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.	$19 Per User Per Month
Zendesk Sell	Score 8.8 out of 10	N/A	Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…	$19 per seat/month billed annually

Pricing

Nimble

Zendesk Sell

Editions & Modules

Business: $19.00
Per User Per Month

Sell Team: $19.00
per seat/month billed annually
Reach prospecting enrichment add-on (requires a Sell Subscription): $27.00
Per User Per Month (billed annually)
Sell Professional: $49.00
per seat/month billed annually
Sell Enterprise: $99.00
per seat/month billed annually
Sell Elite: $199.00
per seat/month billed annually

Offerings

Pricing Offerings
Nimble	Zendesk Sell
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Nimble	Zendesk Sell
Considered Both Products	Nimble Sandra Karamitelios Director Chose Nimble I used to use Workdesk and it was fantastic, you could easily work out what was needed and help desk would support you not just give you the tips to read. Incentivized Helpful? Aononna Tazin Software Specialist Chose Nimble To help track products for the most demanding clients, Nimble has been an inspiration. With this tool, we can easily manage our customers and leads. This tool has many themes and templates for sending emails and notifications. In contrast to other CRM programs, Nimble is a … Incentivized Helpful? Brandon Smith Business Consultant Chose Nimble I believe that Nimble is a Customer Relationship Management (CRM) Software that is beyond conventionalism. I feel that when a business will implement Nimble’s channel then you will be able to have much more professional access to customer contact. I would say it is one of the … Incentivized Helpful? Paul Christophle SQL Developer/Data Analyst Chose Nimble I really like Nimble because it has always been influential and inspiring in fostering product tracking for the most influential and demanding clients. Other than that, Nimble has allowed me in choosing the correct moment to intervene and offer the required information to … Incentivized Helpful? LG Leo George Relationship Manager Chose Nimble I cannot regard Salesforce as a perfect tool for CRM. I found Salesforce lacks many important features that we were looking for. Moreover, [the] email marketing feature of Salesforce wasn’t working well and I didn’t like that feature. But on the other side, the email marketing … Incentivized Helpful? JS Jade smith Sales and Marketing Manager Chose Nimble CRM tools need to be proactive, but unfortunately Agile didn’t fit well with our business demands, and we found Agile buggy and sometimes it results in slowing down our system, so that was a big issue for us. Luckily with Nimble, we haven't faced any such issue and it fit well … Incentivized Helpful? Margaret turner Business Development Manager Chose Nimble Nimble is best of all. It has more reliable features than Freshdesk. I was using a lot of contact software for organization and it easily integrated with them effectively. Easily integrate with Google products, outlook and email Incentivized Helpful? MP Maria Pulenta Client Account Executive Chose Nimble Nimble is mainly used for contact management and email tracking, linking companies and people into a single database, and using the database as a communication panel. Incentivized Helpful? Verified User Anonymous Chose Nimble Nimble was either on par or much better than most platforms we evaluated in the initial stage of shortlisting the top 2 or 3 platforms. Incentivized Helpful? FG Francisco Gutierrez IT Analyst Chose Nimble Nimble has a straightforward setup, [is] easy to use, and has a fast and intuitive interface. This was the plus point for their choice. Incentivized Helpful? Sergey Gvozdetskiy Sales Manager Chose Nimble It has all the necessary tools in different areas; we can have specific monitoring, sales, and advertising goals. Incentivized Helpful? SC Sean Cummings Sales Director Chose Nimble Nimble has given me the tools I need to get the data from potential customers and use it to transform them into potential customers. Incentivized Helpful? Jason Kerley Social Media Manager Chose Nimble NONE Incentivized Helpful? FC Fred Claus Technical Director Chose Nimble Nimble is a good CRM for someone who wants to use it for what it can do out of the box. Someone who doesn't need social media links in the client records. If you want to customize a CRM to look and feel like you want it to, I'd suggest you go someplace else. Nimble does not … Incentivized Helpful? Steve Slaughter National Channel Manager Chose Nimble Nimble is more cost effective than both. Easier to use than Salesforce. It's built for the user and the person in the customer facing role to make their lives easier. The others are built for making managers lives easier and can get frustrating for end users. Incentivized Helpful? Michael Haberkern Network Engineer Supervisor Chose Nimble I think they are neck in neck. Nimble might be cheaper and their customer support might be just a smidge better. I would be happy with both products. Incentivized Helpful? Verified User Anonymous Chose Nimble Nimble is much better than Salesmate as it's user interface having many features and helping me to manage all day-to-day activities easily without any interruption. Incentivized Helpful? Adam Farrell Head Of Digital Chose Nimble Both Insightly and HubSpot are very capable systems in terms of CRM capabilities. However, Nimble is indispensable to us for its data enrichment feature that gives us the advantage of intel that is crucial for getting responses from our email campaigns We love how smart the … Incentivized Helpful? Ross Keating The Client Orchardist Chose Nimble I haven't used another CRM for at least 8 years. While I keep up to date on key CRMs, I feel it would be unfair to Nimble and the other CRMs of me to compare them here. Incentivized Helpful? Russ Johns Co-Founder Chose Nimble Every CRM has about 80% of what I need so there is always a few details that don't work exactly how we need them. Incentivized Helpful? David Lisauskas Professional Voice Over Talent Chose Nimble I selected Nimble for the group message integration and social media integration. The other tools that I looked at had restrictions that kept me from the ease of managing my customers. Prospecting is a big part of my business, and having the triggers for contact from Nimble is … Incentivized Helpful? Renea Hanks President Chose Nimble Google Apps combined with Communication History and the Social portion of Nimble places it in a category by itself, in my opinion. It is very cost effective. I have found other tools cannot compete on pricing and the social aspect. Incentivized Helpful? Chuck Royer President/CEO Chose Nimble Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we … Incentivized Helpful? Verified User Anonymous Chose Nimble We checked out Hubspot CRM. You get a lot for free from them but it seems that to get the functions contained in Nimble you'd have to spend 2X per user to get the sales pro. To get the marketing aspects you'd really need the HS marketing package which is far more expensive than … Incentivized Helpful? Terry Sullivan, MBA Founder BuzzPro \| Digital Sales & Marketing \| Social Selling \| LinkedIn Trainer \| Keynote Speaker Chose Nimble See my previous comments in my first answer. I've detailed this answer with a comparison of Insightly vs Nimble. Incentivized Helpful?	Zendesk Sell ML Michael Litvack Representative Chose Zendesk Sell The contact management system is better and the association between contacts and deals is a big improvement. Tracking emails in addition to notes is an improvement. Incentivized Helpful? LJ Leif Johnson Senior Sales Engineer Chose Zendesk Sell I am currently using Hubspot, which we upgraded to from Zendesk Sell. I used SalesForce many years ago, but too long ago to comment on any current functionality. Incentivized Helpful? Brittany Cooper Manager, Customer Success Chose Zendesk Sell We moved away from the platform above because integrations and reporting through Zendesk Sell (formerly Base CRM) are far better. Zendesk Sell (formerly Base CRM) is definitely a more modern approach to our ever-changing company. We needed a system that provided accurate and … Incentivized Helpful? Matt Suozzo CEO Chose Zendesk Sell Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to Hubspot which provides a lot more value than Base did, but it isn't right for everyone. Hubspot is focused on capturing in-bound leads and has its own flaws and limitations, but … Incentivized Helpful? Verified User Anonymous Chose Zendesk Sell Zendesk Sell is not as robust as other leading CRM tools I have used in the past like Salesforce. Salesforce is the market leader and is always leading the way in innovation. Salesforce objects management is better simpler and allows the user to customize different screens and … Incentivized Helpful? Matt Meinel SVP Sales, Business Development, and Solutions Architecture Chose Zendesk Sell It does everything salesforce was doing only easier and the mobile app was much better and cheaper. I have been able to both run a sales team and do the sysadmin and setup work on base as a sales manager. Incentivized Helpful? Ali Nisar Director Of Strategic Partnerships Chose Zendesk Sell Much more efficient and cleaner interface allows quicker and simpler contact/pipeline management for all members of staff regardless of seniority. Additionally, it's a much simpler platform designed for sales compared to more traditional CRMs. Incentivized Helpful? Krish Jagirdar Vice President Chose Zendesk Sell Price and usability are the reason I choose Base against other firms. Incentivized Helpful? Gregory Perrine CEO Chose Zendesk Sell Let's face it, there's a lot of competition in the market of CRM systems. From Salesforce, Hubspot, and Zoho, which offer other modules that integrate other elements of the business into the CRM, to options like Sharpspring, CampaignerCRM, and SugarCRM that integrates marketing … Incentivized Helpful? bryan robison Director of Sales Chose Zendesk Sell Much easier to use! It's more updated, more modern. It feels like using a Mac Laptop as opposed to using an IBM that runs Microsoft Office 1997. The integration and windows for emails and tasks is much easier to use. Notes is something that anyone on the team can jump on and … Incentivized Helpful? Thomas Henderson Acquisition Manager Chose Zendesk Sell I have used Base CRM for 3 years now and I haven't looked back. Compared to Salesforce, Base is significantly more functional and intuitive. Incentivized Helpful? Jeremy Doyle Director, Special Accounts Chose Zendesk Sell Base CRM is great for beginners, or small sales forces. API/integrations need help. As a CRM it works just fine, but could use some improvement, and backing. A lot of Base CRM users are great help, but there needs to be a more robust back end to help your customers implement … Incentivized Helpful?

Features

Nimble

Zendesk Sell

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Nimble 8.5 Ratings 10% above category average	Zendesk Sell 6.6 Ratings 15% below category average
Customer data management / contact management	9.50 Ratings	8.90 Ratings
Workflow management	8.40 Ratings	6.10 Ratings
Territory management	8.70 Ratings	4.90 Ratings
Opportunity management	8.10 Ratings	7.90 Ratings
Integration with email client (e.g., Outlook or Gmail)	9.40 Ratings	6.90 Ratings
Contract management	8.50 Ratings	5.40 Ratings
Quote & order management	6.60 Ratings	3.90 Ratings
Interaction tracking	9.20 Ratings	7.90 Ratings
Channel / partner relationship management	8.10 Ratings	7.80 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Nimble 8.1 Ratings 7% above category average	Zendesk Sell 9.0 Ratings 18% above category average
Case management	7.90 Ratings	9.00 Ratings
Call center management	8.20 Ratings	9.00 Ratings
Help desk management	8.30 Ratings	9.00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Nimble 8.7 Ratings 14% above category average	Zendesk Sell 6.9 Ratings 9% below category average
Lead management	8.40 Ratings	6.00 Ratings
Email marketing	9.00 Ratings	7.80 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Nimble 8.2 Ratings 8% above category average	Zendesk Sell 5.3 Ratings 36% below category average
Task management	8.50 Ratings	8.00 Ratings
Billing and invoicing management	8.40 Ratings	1.00 Ratings
Reporting	7.70 Ratings	7.00 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Nimble 8.9 Ratings 16% above category average	Zendesk Sell 8.2 Ratings 8% above category average
Forecasting	8.90 Ratings	7.80 Ratings
Pipeline visualization	8.80 Ratings	7.90 Ratings
Customizable reports	9.00 Ratings	9.00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Nimble 8.6 Ratings 14% above category average	Zendesk Sell 4.2 Ratings 56% below category average
Custom fields	9.00 Ratings	7.80 Ratings
Custom objects	8.30 Ratings	4.90 Ratings
Scripting environment	8.50 Ratings	1.10 Ratings
API for custom integration	8.80 Ratings	3.00 Ratings

Security

Comparison of Security features of Product A and Product B
	Nimble 9.3 Ratings 11% above category average	Zendesk Sell 9.5 Ratings 13% above category average
Single sign-on capability	9.40 Ratings	9.90 Ratings
Role-based user permissions	9.30 Ratings	9.00 Ratings

Social CRM

Comparison of Social CRM features of Product A and Product B
	Nimble 8.4 Ratings 13% above category average	Zendesk Sell 4.0 Ratings 59% below category average
Social data	8.40 Ratings	1.00 Ratings
Social engagement	8.40 Ratings	6.90 Ratings

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Nimble 8.8 Ratings 18% above category average	Zendesk Sell 5.4 Ratings 30% below category average
Marketing automation	8.70 Ratings	9.80 Ratings
Compensation management	8.90 Ratings	1.00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Nimble 8.3 Ratings 12% above category average	Zendesk Sell 8.0 Ratings 9% above category average
Mobile access	8.30 Ratings	8.00 Ratings

Best Alternatives
	Nimble	Zendesk Sell
Small Businesses	Salesmate Score 10.0 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.7 out of 10	Creatio Score 9.7 out of 10
Enterprises	Creatio Score 9.7 out of 10	Creatio Score 9.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Nimble	Zendesk Sell
Likelihood to Recommend	8.5 (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	8.3 (0 ratings)	9.0 (0 ratings)
Usability	8.5 (0 ratings)	8.9 (0 ratings)
Availability	- (0 ratings)	10.0 (0 ratings)
Performance	- (0 ratings)	10.0 (0 ratings)
Support Rating	9.8 (0 ratings)	8.8 (0 ratings)
Online Training	- (0 ratings)	7.0 (0 ratings)
Implementation Rating	- (0 ratings)	8.0 (0 ratings)
Configurability	- (0 ratings)	10.0 (0 ratings)
Ease of integration	- (0 ratings)	10.0 (0 ratings)
Product Scalability	- (0 ratings)	10.0 (0 ratings)
Vendor post-sale	- (0 ratings)	10.0 (0 ratings)
Vendor pre-sale	- (0 ratings)	10.0 (0 ratings)

User Testimonials
	Nimble	Zendesk Sell
Likelihood to Recommend	[Nimble] has been the best platform for us to manage contacts and information from the contacts. Great dashboard, fast UI, and complete package with all features helping us a lot. I would definitely recommend this software to other businesses to have this in their ecosystem to be more productive. Incentivized Margaret turner Business Development Manager Read full review	I think that for a company that creates any sales and needs to house their client information, the Base is perfect. The price of the program makes it completely worth the investment. And to be able to use customizations makes it possible for any business that does sales use Base for their orders. I would say for companies that use legal contracts or binding contracts for their business, Base may be too simple for their needs. We work in tandem with a company that always has contracts going back and forth, and the build out of the customizations here weren't really going to work for them. Incentivized bryan robison Director of Sales Read full review
Pros	Nimble is the CRM solution used to strengthen business relationships with our frequent and potential customers. We like that it allows us to follow up with our customers. Its integration with email tools, social networks, and other programs allows me to keep in touch with customers and prospects. Incentivized MP Maria Pulenta Client Account Executive Read full review	Integrates well with FullContact, Slack via Zapier, and Gmail and google calendar. Excellent mobile app for iPhone lets salespeople have data at their fingertips and enter notes at conferences, in elevators, wherever. Does all the basic things a salesperson needs to be productive, contacts capture, deal capture, documents, smart linking of contacts to deals, and nice reminder features. Incentivized Matt Meinel SVP Sales, Business Development, and Solutions Architecture Read full review
Cons	I dont like the functionality aspect of how one of the controllers is always on standby, they dont load balance, meaning you can be on the same controller for the life of the appliance The 4.x firmware was pretty buggy and it gave off a lot of temp alarms Incentivized Michael Haberkern Network Engineer Supervisor Read full review	There was no ability to add prospects from a company domain or email to auto-fill any data. You had to type in all of the data you gathered about that prospect. The default only gave you two phone numbers for the company, too few. Incentivized LJ Leif Johnson Senior Sales Engineer Read full review
Likelihood to Renew	It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately Chad Stewart VP of Sales and Marketing Read full review	The integration with the other Zendesk products is key. Allows other people in the company, such as support, to be involved in the sales process. Incentivized ML Michael Litvack Representative Read full review
Usability	The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain. Incentivized Verified User Anonymous Read full review	I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability. Incentivized Brittany Cooper Manager, Customer Success Read full review
Reliability and Availability	No answers on this topic	Always available and easy connection from Zendesk Support Incentivized ML Michael Litvack Representative Read full review
Performance	No answers on this topic	Never any latency issues Incentivized ML Michael Litvack Representative Read full review
Support Rating	Nimble customer service is enjoyable. With great patience, they work tirelessly to help their customers. It was highly beneficial to employees to have access to remote support sessions. We decided to get in touch with them to learn more about any previously mentioned features. Because of this, Nimble has a strong foundation. I think it's a fantastic option. Aononna Tazin Software Specialist Read full review	Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer. Incentivized Brittany Cooper Manager, Customer Success Read full review
Online Training	No answers on this topic	This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such. Incentivized Jeremy Doyle Director, Special Accounts Read full review
Implementation Rating	No answers on this topic	Simple, and straight forward. Incentivized Jeremy Doyle Director, Special Accounts Read full review
Alternatives Considered	I cannot regard Salesforce as a perfect tool for CRM. I found Salesforce lacks many important features that we were looking for. Moreover, [the] email marketing feature of Salesforce wasn’t working well and I didn’t like that feature. But on the other side, the email marketing feature of Nimble works excellently and Nimble is a complete package for CRM. Incentivized LG Leo George Relationship Manager Read full review	Zendesk Sell is not as robust as other leading CRM tools I have used in the past like Salesforce. Salesforce is the market leader and is always leading the way in innovation. Salesforce objects management is better simpler and allows the user to customize different screens and have different dashboards for reporting reasons. This is definitely a good alternative to Salesforce especially if you are currently using any other Zendesk products like Zendesk support. Incentivized Verified User Anonymous Read full review
Scalability	No answers on this topic	Always on, always available. Incentivized ML Michael Litvack Representative Read full review
Return on Investment	As the investment made with nimble is only 15 dollars per month, it is easy to return it and double profits in a short time, but this is totally relative to the number of people that are working on the platform account. Based on the above, it is easy to deduce that nimble is a little better suited to small businesses that require a smaller number of sellers, since it does not ensure that all sellers can cover their quota. Incentivized Maria Wiley Master of Busines Administration Read full review	Increased efficiency with a central hub for all of our customer data. Workflows are easy to set up and beneficial for us. Received minimum training, therefore it's easy to navigate. Reduced employee costs. Employees can spend more time completing other important tasks. Incentivized Brittany Cooper Manager, Customer Success Read full review
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