TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nimble

    Score9.9 out of 10
    N/ANimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

    $15

    per month

    Zendesk Sell

    Score8.8 out of 10
    N/AZendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…

    $19

    per seat/month billed annually

    Pricing
    NimbleZendesk Sell
    Editions & Modules
    Business
    $19.00
    Per User Per Month
    Sell Team
    $19.00
    per seat/month billed annually
    Reach prospecting enrichment add-on (requires a Sell Subscription)
    $27.00
    Per User Per Month (billed annually)
    Sell Professional
    $49.00
    per seat/month billed annually
    Sell Enterprise
    $99.00
    per seat/month billed annually
    Sell Elite
    $199.00
    per seat/month billed annually
    Offerings
    Pricing Offerings
    NimbleZendesk Sell
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    NimbleZendesk Sell
    Sales Force Automation
    Comparison of Sales Force Automation features of Nimble and Zendesk Sell
    Feature
    Nimble
    8.5
    30 Ratings
    Zendesk Sell
    6.6
    15 Ratings
    Customer data management / contact management9.529 Ratings8.914 Ratings
    Workflow management8.428 Ratings6.115 Ratings
    Territory management8.724 Ratings4.98 Ratings
    Opportunity management8.128 Ratings7.913 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.429 Ratings6.915 Ratings
    Contract management8.523 Ratings5.410 Ratings
    Quote & order management6.621 Ratings3.97 Ratings
    Interaction tracking9.227 Ratings7.915 Ratings
    Channel / partner relationship management8.126 Ratings7.811 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Nimble and Zendesk Sell
    Feature
    Nimble
    8.1
    22 Ratings
    Zendesk Sell
    9.0
    12 Ratings
    Case management7.922 Ratings9.07 Ratings
    Call center management8.220 Ratings9.08 Ratings
    Help desk management8.321 Ratings9.011 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Nimble and Zendesk Sell
    Feature
    Nimble
    8.7
    27 Ratings
    Zendesk Sell
    6.9
    12 Ratings
    Lead management8.426 Ratings6.012 Ratings
    Email marketing9.026 Ratings7.89 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Nimble and Zendesk Sell
    Feature
    Nimble
    8.2
    29 Ratings
    Zendesk Sell
    5.3
    13 Ratings
    Task management8.529 Ratings8.013 Ratings
    Billing and invoicing management8.418 Ratings1.05 Ratings
    Reporting7.725 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Nimble and Zendesk Sell
    Feature
    Nimble
    8.9
    27 Ratings
    Zendesk Sell
    8.2
    15 Ratings
    Forecasting8.923 Ratings7.812 Ratings
    Pipeline visualization8.827 Ratings7.914 Ratings
    Customizable reports9.023 Ratings9.014 Ratings
    Customization
    Comparison of Customization features of Nimble and Zendesk Sell
    Feature
    Nimble
    8.6
    29 Ratings
    Zendesk Sell
    4.2
    15 Ratings
    Custom fields9.029 Ratings7.815 Ratings
    Custom objects8.322 Ratings4.910 Ratings
    Scripting environment8.518 Ratings1.16 Ratings
    API for custom integration8.820 Ratings3.08 Ratings
    Security
    Comparison of Security features of Nimble and Zendesk Sell
    Feature
    Nimble
    9.3
    26 Ratings
    Zendesk Sell
    9.5
    14 Ratings
    Single sign-on capability9.424 Ratings9.912 Ratings
    Role-based user permissions9.324 Ratings9.011 Ratings
    Social CRM
    Comparison of Social CRM features of Nimble and Zendesk Sell
    Feature
    Nimble
    8.4
    29 Ratings
    Zendesk Sell
    4.0
    5 Ratings
    Social data8.429 Ratings1.04 Ratings
    Social engagement8.429 Ratings6.95 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Nimble and Zendesk Sell
    Feature
    Nimble
    8.8
    25 Ratings
    Zendesk Sell
    5.4
    7 Ratings
    Marketing automation8.725 Ratings9.87 Ratings
    Compensation management8.919 Ratings1.03 Ratings
    Platform
    Comparison of Platform features of Nimble and Zendesk Sell
    Feature
    Nimble
    8.3
    27 Ratings
    Zendesk Sell
    8.0
    13 Ratings
    Mobile access8.327 Ratings8.013 Ratings
    User Ratings
    NimbleZendesk Sell
    Likelihood to Recommend
    8.5
    (33 ratings)
    10.0
    (15 ratings)
    Likelihood to Renew
    8.3
    (2 ratings)
    9.0
    (2 ratings)
    Usability
    8.5
    (19 ratings)
    8.9
    (4 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.8
    (19 ratings)
    8.8
    (4 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)