ConnectWise Automate vs. NinjaOne

ConnectWise Automate

NinjaOne

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ConnectWise Automate	Score8.3 out of 10	N/A	ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.	$700
NinjaOne	Score9 out of 10	N/A	NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.	N/A

Pricing

ConnectWise Automate

NinjaOne

Agents: $1.00-$6.00
per month/per agent
Implementation Fee: $700

No answers on this topic

Pricing Offerings
ConnectWise Automate	NinjaOne
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

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NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.

Community Pulse
Key User Insights
	ConnectWise Automate	NinjaOne
Considered Both Products	ConnectWise Verified User Chose ConnectWise Automate If we have to do it again, we would not choose to Automate due to the number of efforts and monetary investment (3rd party consultants) to implement it as well on going managing it. But, in comparison to the other RMM products we used in the past, Automate offers more … Incentivized Helpful? Ben Smith Network Engineer at Just Solutions (Information Technology & Services, 11-50 employees) Chose ConnectWise Automate I have evaluated NinjaRMM, but it was after I was already familiar with ConnectWise Automate. While it seems like a good product, I found that ConnectWise Automate was more flexible in allowing me to make custom configurations to meet various business needs across different … Incentivized Helpful? Verified User Chose ConnectWise Automate Automate is one of the best when it comes to RMM-applications in terms of features and ability to execute, however, where it is weak is in the necessity for an SME to run and maintain it and while it is quick and gets the job done, it is difficult to stack it up to a full … Incentivized Helpful?	NinjaOne Steve Radabaugh Owner in Information Technology at Radical Bomb Technology (Information Technology and Services, 1-10 employees) Chose NinjaOne I like NinjaRMM over ConnectWise Automate because it's easy to use and it's more affordable. ConnectWise Automate takes a lot of time to get set up correctly, where Ninja just worked. Incentivized Helpful? Verified User Chose NinjaOne NinjaOne feels like a smaller company, and I mean that in a good way. Their support is quick and helpful and because of our size we are escalated directly to their level 2 support. Our account manager is eager to assist and get ideas/issues to the right people and put those … Incentivized Helpful? Verified User Chose NinjaOne Prior to NinjaOne, our IT management was a blank slate. We knew we needed something, and we wanted to ensure we were making the best decision for our organization. We attended demos and talked with sales reps, sales engineers, etc. At the end of the day, it was the relationship … Incentivized Helpful? Lee Summerville Consultant in Information Technology at Integrated Solutions Group Queensland (Information Technology & Services, 11-50 employees) Chose NinjaOne NinjaOne has a much better web interface than Automate, in terms of both usability and function. The endpoint search function in NinjaOne is very good with results, and each endpoint agent page has a great overview of the endpoints health, NinjaOne event history, etc. The … Incentivized Helpful? Verified User Chose NinjaOne NinjaOne offers the same feature set that the big players offer, for a fraction of the price. when looking at RMM solutions, there are several large companies out there that claim that they do everything well, but what we have found is that they often do many things, but not … Incentivized Helpful? Verified User Chose NinjaOne Ninja is much easier to use that anything I've worked with in the past. We selected Ninja because we felt the learning curve for the team would be the fastest, and the roadmap for the product shows its evolving quickly. Can't say that for many of the other platforms I've … Incentivized Helpful? Verified User Chose NinjaOne NinjaOne was cheaper and had a more robust platform. Other competitors didn't offer the same number of features or customer support. Incentivized Helpful? Trevor Jones, CRSM IT Director in Information Technology at Carpenter Homes (Real Estate, 11-50 employees) Chose NinjaOne NinjaOne blows Connectwise out of the water. You can take a college kid right out of school and put them in front of NinjaOne and they will have no issues at all. IT is that easy to use! Connectwise on the other hand uses an academy to get you trained and ready. Yeah if you … Incentivized Helpful? Verified User Chose NinjaOne NinjaOne's user friendly interface was immediately appealing to a team that that needs to be able to pickup a tool and know how to run with it at first exposure. From the moment we started using it, we would often be able to navigate the platform with a common sense approach … Incentivized Helpful? Verified User Chose NinjaOne Hands down the performance and features of NinjaOne is what puts the in front of the pack. They are not perfect, no RMM is, but they are up at the top. Being able to quickly navigate the system, access computers, and deploy policies makes our team more effective and our clients … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

ConnectWise Automate

NinjaOne

Comparison of Application Performance Management features of ConnectWise Automate and NinjaOne
Feature	ConnectWise Automate 8.5 1 Ratings	NinjaOne - Ratings
Virtualization monitoring	8.01 Ratings	00 Ratings
IT Asset Discovery	9.01 Ratings	00 Ratings

Comparison of Monitoring Tasks features of ConnectWise Automate and NinjaOne
Feature	ConnectWise Automate 7.4 22 Ratings	NinjaOne 8.9 41 Ratings
Remote monitoring	10.022 Ratings	8.838 Ratings
Network device monitoring	8.021 Ratings	7.536 Ratings
Activity Monitoring	8.01 Ratings	8.424 Ratings

Comparison of Management Tasks features of ConnectWise Automate and NinjaOne
Feature	ConnectWise Automate 7.8 22 Ratings	NinjaOne 8.6 40 Ratings
Patch Management	10.021 Ratings	8.939 Ratings
Policy-based automation	9.022 Ratings	8.840 Ratings

Comparison of Remote Access features of ConnectWise Automate and NinjaOne
Feature	ConnectWise Automate 8.0 1 Ratings	NinjaOne - Ratings
Attended device access	10.01 Ratings	00 Ratings
Unattended device access	8.01 Ratings	00 Ratings
Mobile device access	5.01 Ratings	00 Ratings
Virtual device access	8.01 Ratings	00 Ratings
Multiple-display support	9.01 Ratings	00 Ratings
Multiple concurrent sessions	8.01 Ratings	00 Ratings

User Ratings
	ConnectWise Automate	NinjaOne
Likelihood to Recommend	10.0 (59 ratings)	9.4 (47 ratings)
Likelihood to Renew	10.0 (4 ratings)	9.9 (2 ratings)
Usability	9.0 (5 ratings)	8.0 (2 ratings)
Performance	3.0 (4 ratings)	- (0 ratings)
Support Rating	7.0 (14 ratings)	9.1 (5 ratings)
Online Training	9.0 (3 ratings)	- (0 ratings)
Implementation Rating	5.0 (2 ratings)	- (0 ratings)
Configurability	10.0 (1 ratings)	- (0 ratings)
Ease of integration	7.0 (1 ratings)	- (0 ratings)

ConnectWise Automate vs. NinjaOne

ConnectWise Automate

NinjaOne

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