NinjaOne vs. OTRS
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 NinjaOne | Score9 out of 10 | N/A | NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support. | N/A |
 OTRS | Score9.7 out of 10 | N/A | OTRS offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. | N/A |
| NinjaOne | OTRS | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial. | — | ||||||||||||||
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| NinjaOne | OTRS | |||||||||||||
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| Monitoring Tasks |
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| Management Tasks |
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| NinjaOne | OTRS | |
|---|---|---|
| Likelihood to Recommend | 9.4 | - |
| Likelihood to Renew | 9.9 | - |
| Usability | 8.0 | - |
| Support Rating | 9.1 | - |