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NinjaOne vs. ManageEngine ServiceDesk Plus

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NinjaOne

121 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NinjaOne

    Score9 out of 10
    		N/ANinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.N/A

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    NinjaOneManageEngine ServiceDesk Plus
    Editions & Modules
    No answers on this topic
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    NinjaOneManageEngine ServiceDesk Plus
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.—
    More Pricing Information
    Community Pulse
    NinjaOneManageEngine ServiceDesk Plus
    Considered Both Products
    NinjaOne
    Verified User
    Chose NinjaOne
    When we were looking for a solution that would alert us whenever software was installed on a workstation, it took us a while to find ninjaRMM. They were the only company that provided this option with only a few clicks. The alternatives could have done it, but with a big lift …
    Incentivized
    Verified User
    Chose NinjaOne
    We used ConnectWise for a short period and I found the client to be clunky and did not have all the tools that Ninja has. We also evaluated a number of other RMM software alternatives but most required a local server or virtually hosted server. We do not have the time to …
    Incentivized
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    Verified User
    Chose ManageEngine ServiceDesk Plus
    We decided to make the change to move from ManageEngine Service Desk Plus to Spoke for our ticketing system solution. We have never looked back. Everything from the UI to the AI-driven auto responses is "night and day" better. It isn't even a question and we wouldn't be …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    NinjaOneManageEngine ServiceDesk Plus
    Monitoring Tasks
    Comparison of Monitoring Tasks features of NinjaOne and ManageEngine ServiceDesk Plus
    Feature
    NinjaOne
    8.9
    41 Ratings
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Remote monitoring8.838 Ratings00 Ratings
    Network device monitoring7.536 Ratings00 Ratings
    Activity Monitoring8.424 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of NinjaOne and ManageEngine ServiceDesk Plus
    Feature
    NinjaOne
    8.6
    40 Ratings
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Patch Management8.939 Ratings00 Ratings
    Policy-based automation8.840 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of NinjaOne and ManageEngine ServiceDesk Plus
    Feature
    NinjaOne
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets00 Ratings8.020 Ratings
    Expert directory00 Ratings5.013 Ratings
    Service restoration00 Ratings5.015 Ratings
    Self-service tools00 Ratings8.018 Ratings
    Subscription-based notifications00 Ratings6.014 Ratings
    ITSM collaboration and documentation00 Ratings10.016 Ratings
    ITSM reports and dashboards00 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of NinjaOne and ManageEngine ServiceDesk Plus
    Feature
    NinjaOne
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement00 Ratings9.014 Ratings
    Asset management dashboard00 Ratings8.014 Ratings
    Policy and contract enforcement00 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of NinjaOne and ManageEngine ServiceDesk Plus
    Feature
    NinjaOne
    -
    Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository00 Ratings7.015 Ratings
    Change calendar00 Ratings8.011 Ratings
    Service-level management00 Ratings9.014 Ratings
    User Ratings
    NinjaOneManageEngine ServiceDesk Plus
    Likelihood to Recommend
    9.4
    (47 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    9.9
    (2 ratings)
    6.0
    (1 ratings)
    Usability
    8.0
    (2 ratings)
    7.0
    (4 ratings)
    Support Rating
    9.1
    (5 ratings)
    9.0
    (3 ratings)