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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NinjaOne

    Score9 out of 10
    N/ANinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.N/A

    SysAid

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.N/A
    Pricing
    NinjaOneSysAid
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    NinjaOneSysAid
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsNinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management.
    More Pricing Information
    Community Pulse
    NinjaOneSysAid
    Considered Both Products
    NinjaOne
    No answer on this topic
    SysAid Technologies
    Chose SysAid
    SysAid, was a very competitive price against NinjaRMM, and offered more features than Lansweeper does. SysAid to Lansweeper, has more device capability, and offers support, and has Mac support, which is why we chose to go that way. SysAid verse NinjaRMM it really came down to …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    NinjaOneSysAid
    Monitoring Tasks
    Comparison of Monitoring Tasks features of NinjaOne and SysAid
    Feature
    NinjaOne
    8.9
    41 Ratings
    SysAid
    -
    Ratings
    Remote monitoring8.838 Ratings00 Ratings
    Network device monitoring7.536 Ratings00 Ratings
    Activity Monitoring8.424 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of NinjaOne and SysAid
    Feature
    NinjaOne
    8.6
    40 Ratings
    SysAid
    -
    Ratings
    Patch Management8.939 Ratings00 Ratings
    Policy-based automation8.840 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of NinjaOne and SysAid
    Feature
    NinjaOne
    -
    Ratings
    SysAid
    9.1
    178 Ratings
    Organize and prioritize service tickets00 Ratings9.9177 Ratings
    Expert directory00 Ratings8.0144 Ratings
    Service restoration00 Ratings8.9125 Ratings
    Self-service tools00 Ratings8.3171 Ratings
    Subscription-based notifications00 Ratings9.9127 Ratings
    ITSM collaboration and documentation00 Ratings9.4145 Ratings
    ITSM reports and dashboards00 Ratings9.4154 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of NinjaOne and SysAid
    Feature
    NinjaOne
    -
    Ratings
    SysAid
    8.6
    154 Ratings
    Configuration mangement00 Ratings9.8144 Ratings
    Asset management dashboard00 Ratings8.9151 Ratings
    Policy and contract enforcement00 Ratings7.1103 Ratings
    Change management
    Comparison of Change management features of NinjaOne and SysAid
    Feature
    NinjaOne
    -
    Ratings
    SysAid
    9.8
    143 Ratings
    Change requests repository00 Ratings9.8130 Ratings
    Change calendar00 Ratings9.8109 Ratings
    Service-level management00 Ratings9.8135 Ratings
    User Ratings
    NinjaOneSysAid
    Likelihood to Recommend
    9.4
    (47 ratings)
    9.3
    (180 ratings)
    Likelihood to Renew
    9.9
    (2 ratings)
    8.9
    (19 ratings)
    Usability
    8.0
    (2 ratings)
    8.0
    (45 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    9.1
    (5 ratings)
    7.5
    (53 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.5
    (11 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (14 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (4 ratings)