NinjaOne vs. Trellix Network Security

Whether you are an MSP who needs an all-in-one solution for device management, or you are in-house IT who needs a single pane of glass to manage your devices, NinjaOne fits the bill as a top tier solution. The amount of flexibility in scaling to your organization's size is impressive as the platform can be as simple as just using it for remote access, all the way up to deploying comprehensive automation packages in the form of a compound condition that bases its actions on the results of other conditions or scripts.

Incentivized

It’s a dedicated Network Advanced Threat Detection and
Prevention solution. Easy maintenance and low operating costs fit perfectly for
SMEs. Variety of appliance selection makes NX the perfect choice for large
enterprises. As it’s a dedicated solution with its own appliance, price is higher
compared to NGTP add on solutions. FireEye is an ecosystem therefore when you’ve
the EX or HX vice versa, you should be looking to NX. Otherwise, you’re missing
the threat intel exchange on the network side reverse is the true. Sizing is
important before the purchase, if you select a low end model for a busy network
you lose your initial investment. For multiple NX deployments I highly
recommend CMS. Without CMS you’ll lose the threat intel exchange and this will
negatively reduce the risk scores.

Incentivized

• With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations.
• Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
• Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done.

Incentivized

• Advanced detection of targeted attacks.
• Mandiant team effort is a big plus.
• Inline mitigation capabilities particularly well.
• Different deployment models for specific needs.
• License and information sharing selection 1 way or 2 way mode.
• Frequent updates.
• Low false positive rates.
• FireEye sandboxing is immune to sandboxing attacks.
• Central management (CMS) capabilities for managing several NX's.
• Extra IPS/IDS functionality in the product.
• Smartvision specific to lateral movement detection.
• Upgrades and updates with zero down time.
• Local FireEye support is superb.
• Multiple deployment scenarios (span, inline) in the same NX for different interface pairs.
• SSL inspection support.
• No need to maintain, build or updates the images. It's highly automatic.

Incentivized

• NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
• I would like it if NinjaOne also provided an MDM solution.
• It would be nice is NinjaOne could integrate a PAM solution as well.

Incentivized

• Very first detected APT sample can pass the NX even it's inline blocking mode.
• Performance optimization for busy networks is cumbersome.
• CMS does not provide all the management capabilities, CLI or local config. Should be done for advanced customization.
• Constant limitations of tcpdump/ packet capture for 10G interfaces.
• IPS functionality is a bit cumbersome, not a full feature IPS, lack of signatures and customization of IPS signatures.
• It's not a full NDR solution or a UBA solution.
• Lack of device or user mapping.
• Forensics is based on the specific APT. May not provide the whole story and need some additional tools.
• You cannot make manual submission to NX (needs AX).
• You cannot access the kernel directly for deep analy[sis] or troubleshooting (assist from FireEye Support should be taken).

Incentivized

I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable.

Incentivized

Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.

Incentivized

Availability is very good

Incentivized

The software loads quickly for the most part

Incentivized

Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.

Incentivized

Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help.

Incentivized

It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use.

Incentivized

Use of Organizations and locations

Incentivized

We used Auto Task and Datto. We felt that NinjaOne was a more user friendly platform. There was a large training curve for new employees to learn to use Auto Task. We have noticed a shortened training curve for NinjaOne. We really like the layout and the Ninja Academy.

Incentivized

FireEye NX is a solid product. It gives you sustainable
security throughout the organization. NX detection engines are more capable
compared to others. Its catch rate is higher, FP rate is lower, [and] speed is
awesome. NX can work for highly regulated environments with 1 way solution.
Operation costs are much lower. Software quality is very good. It may have bugs, but these bugs do not compromise the security in general. SOC team loves the
FireEye NX for its pinpoint detection capabilities. Local and partner support
is exceptional.

Incentivized

Overall the software is very reliable

Incentivized

• NinjaOne is a monthly payment with no commitment, this is much better suited to an MSP than other competitors that try to wrap you up into a 3-5-year contract. As an MSP, we could lose a client at any moment and it sucks to be stuck in a contract where we can't lower our agent counts.
• NinjaOne helps my techs be more efficient and productive. Saving time and money.

Incentivized

• As [a] financial company on the digital markets, we need to be safeguard for 0days and targeted attacks. FireEye NX provides the best updated protection with its enhanced capabilities.
• Security score based on detection/prevention metrics [is] very high ensuring the highest level of security.
• APTs in our region successfully detected and mitigated by the NX.
• For the ROI, in a six month period FireEye is paying off its [investment].
• One negative thing, especially with increasing network bandwidths, [is that] you need to make [the] investment every two or three years.

Incentivized