Omnify vs. Zenoti

Shailja Rohillah, of Omnify, went above and beyond to respond quickly and did everything she could to accommodate my needs. Even when the exact thing I wanted, was not an option, Shailija not only found a work around but put the time in herself to address my need.

Exactly the program is designed for spa industries or markets that are specifically dedicated to reservations, but we have shown that it can also have a great contribution for small internal spas in companies that need organization, its price is accessible, it gives order and administration, formality which is what we want to show in our company. Thanks Zeneti our collaborators are happier.

Incentivized

• Customer support. Every time I had a question I got prompt, friendly, and knowledgeable help.
• Ease of set-up. I had no prior experience in the tool and set up our schedule and our users in 1 evening.
• Pleasant user interface. It was easy to read, easy to customize (even in the "cheap" version), and overall very professional.
• Rapid development cycles. We seemed to get new and exciting functionality every 1-2 weeks.

• Appointment Management
• Marketing
• Point of Sale
• Client Communications, SMS messaging
• Online Booking and Online Gift Certificates

• We would love to have more specific options for restricting the number of times a client can book a reservation per week.
• It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet.
• We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts.

Incentivized

• A few minor limitations using the calendar to book appointments.
• Display which therapists are available when customers are booking online.
• A few minor usability improvements in the point of sale.

I'd give it a 10 except it didn't always render well on mobile devices, which caused some frustration for users. Otherwise it was easy to use, easy to manage, easy to make it look like "our" site, and very pleasant.

Because of the highly customizable nature of the software, the usability is sometimes affected, requiring lots of training for the staff

Omnify's customer service has been pretty much always on point. Their chat feature is a great way to keep track of past communications and follow up on recurrent issues, and their response time is most of the times very quick.

I looked at software based systems for access control, etc. none of them could provide all of the features and usability for both the end user and host that Omnify could. Other, similar web/cloud based services are not as flexible or customizable. Omnify knows that everyone's business isn't the same and has a skilled team of customer care folks ready to do whatever is needed to help you succeed.

Zenoti offers the richest feature set for our business category.

• Pricing point at the beginning allowed for growth.
• Margins started shrinking as pricing went up though.
• Ability for online booking & payments allows to save on front desk staff.

• Built in marketing features help to boost bookings
• Built in features to help sell Add-ons.