Omnipresent vs. Rippling

Omnipresent used to be great when they started but at the moment we really struggle with the time it takes them to action our requests. It usually takes some time for them to get back to us and a few days to get things sorted. I usually have to follow up with them on the progress. Payroll - we struggle to get variable pay numbers in by the payroll deadline. No amendments are possible and we can't send any off-cycle payments. Payroll is quite limiting. Moreover, Omnipresent doesn't have present in all their countries so dealing through third parties can be very lengthy. Price - considering all the above, the monthly fees are more than other competitors that provide better support, better payroll experience and have entities in all the countries

Incentivized

I highly recommend Rippling for any company, regardless of its size. Many well-known companies trust it, and if you go onto their LinkedIn page, you will likely find that many of your friends and colleagues are already familiar with them. Along with a highly flexible and easy-to-use UI, many other companies use it, making it feel like a small world. Any company that needs software for expense management and payroll and wants consistency should consider using Rippling.

Incentivized

• The Omniplatform is very user friendly
• Onboarding is quick and easy
• The website is very useful
• The team are very helpful

Incentivized

• I did not expect Live Chat Support and Email Support when we moved to Rippling. Their Support team is quick and very knowledgeable. I have had multiple instances where we have gone back and forth on a situation to come to the correct conclusion, never feeling they were trying to just close the case unsolved.
• Being able to manage employees from application to separation is huge. Having a built in ATS that we can hire candidates from directly, and immediately have their payroll, benefits and employee profile setup has saved me countless hours for each hire.
• Rippling allows us to manage retirement plans across the US, Canada and UK with automation and file feeds. Before Rippling I manually managed these in multiple portals, now Rippling does it for me automatically.

Incentivized

• Consistency - There's been a lot of turnover of staff over the past year. It would be ideal to have the same account manager for more than six months.
• In many countries, Omnipresent uses local service providers to employ folks. In those countries, we see really long response times, and the info provided isn't always accurate or easy to understand.

Incentivized

• It is hard to think of ways that Rippling could improve. The one area that we did have a bit of a slowdown was in the onboarding process. It was not intuitive and we expect to have some learning curve so if I could say anything needs improvement it would be this area.

Incentivized

Depending on the country, other EORs are more economical. Some of their third party providers in country can impact employee experience.

Incentivized

Rippling continues to innovate and amaze me with their new innovations and features. Product feedback is taken seriously so I always give it whenever I can and end up seeing results. Rippling is the new wave of HRIS that cannot compare against others in the industry just due to the fact they are super user friendly!

Incentivized

The question doesn't really apply to a service like Omnipresent. If we are speaking about their app, it is easy to use and works fairly well

Incentivized

Rippling is a great product that has streamlined our payroll and leave management processes. The interface is intuitive, and it’s very convenient to manage everything in one place. While the initial setup was a bit lengthy and the mobile experience can sometimes be a little slow, overall, it’s been a reliable and effective solution for our needs.

Incentivized

Customer service is approachable but many times they can't offer solutions quickly enough

Incentivized

I like that the availability in using Rippling at any given time is useful to me. Getting on the site freely when I need gives me security of knowing that I can be in control of viewing health insurance and hours information. I have yet to get any errors in using the Rippling app.

Incentivized

Question doesn't apply. Omnipresent is not a SaaS

Incentivized

Rippling's performance has been great, no errors or glitches yet so far. I am confident that Going from one page to the next and all its complexity usage does not lag or times out, it works effectively and efficiently. While using Rippling and other apps it does not tend to slow it down, works great. No complaints.

Incentivized

Omnipresent's support staff are friendly, however when I approached them with this issue of 'invoice statements' rather than normal 'invoices' they said that it was a problem they knew of and that they would hopefully resolve this soon. More than 6 months later and the problem is not solved and it has caused us to decide never to use Omnipresent in the future.

Incentivized

When I did have to reach out to Rippling for assistance I was able to get quick help and my problem resolved in a time efficient manner with out any type of hick up. The customer support team is professional, kind and always available. This makes Rippling more welcoming to use on a daily basis.

The trainer went slow and and answered our questions.

Incentivized

Again, this is not a software system. The question doesn't really apply

Incentivized

It's really easy to implement in comparison to other tools or applications. Different key points are easily configured and implemented as per need, having different configurations in systems. Implementation is something which binds the different parameters of an organization in a single row. Implementation of rippling is much easier, quicker, and error free than any other software. I recommend it strongly!

Incentivized

We ultimately decided to work with Omnipresent due to their dedication to customer service and their pricing. There are a lot of great EOR vendors out there, but we had an excellent relationship with Omnipresent from the moment we reached out for a demo. We also greatly value their dedication to implementing changes based on customer feedback - since we started using the OmniPlatform, we've seen countless improvements, and we've been given a lot of opportunities to share our feedback.

Incentivized

We switched from Gusto to Rippling and I wish we would've done it years ago. Rippling is so much more robust than Gusto and has made the lives of our HR team and each of our employees so much easier! I'd recommend Rippling over Gusto to every organization without any hesitation

Incentivized

Question doesn't apply. Omnipresent doesn't offer software as a service

Incentivized

I can go on here and see all my hours and pto plus health benefits. I like to have the work handbook handy to refer to legal things. How to work my role within it's limits. Being able to put in my hours and view when they are approved is a huge benefit for me.

Incentivized

• We have a greater selection of candidates as we can employ people abroad.
• Efficient billing system - they handle salary payroll.

Incentivized

• Routine things like PTO requests and document uploads now take a few clicks instead of hours of email back‑and‑forth. I’d estimate I spend at least half the time on those tasks compared to before, which frees me up to actually help employees.
• What used to drag on for days now gets done in a morning - I've just asked them this now. New hires can log in, set up their tools, and start training almost immediately, so they’re productive much sooner.
• Payroll and benefits errors used to pop up regularly, but now I almost never have to fix things or follow up on missing info. That means less stress for me and for everyone involved.
• Having everything in one platform cuts out the “where did you send that?” and “who approves this?” questions. It feels like we’ve reduced our back‑and‑forth by at least a third.

Incentivized