OneSpan Sign vs. airSlate SignNow

It is well suited for financial professional field. At the moment, i cannot think of area that will be less appropriate. It all comes down to if the admin office or head office can accept OneSpan as authorized software. Often enough, program can be very good but not recognized by head office due to its compliance issue. For example, in the Canadian regulatory rules for investments, sometimes it requires companies to process/store documents in the same country. If there is a cross border issue, it will be a big compliance issue.

Incentivized

SignNow is particularly useful for simple documents, forms and contracts where there the fields are pretty standards- names, signature block, title. It would be helpful to have features that allow substitution of certain fill in the blanks such that allow you to use the same template but first have a dialog to integrate language for a person, corporation, partnership or LLP. I'm a lawyer and having the ability to assemble variation of this nature into one template would be helpful. Also (and it may do this) the ability to change the actual form/document within the a template would be useful.

Incentivized

• One can set up a workflow in which one can specify the order in which signatures have to be done.
• Customer service is great and always ready to go the extra mile.
• Pricing is very transparent, and there are no hidden charges.

• Provides a platform that is easy to create a document with a digital signature.
• Provides a platform that is easy to access for people who are signing digitally.
• The platform is easy for me to see who has or hasn't signed documents I've sent.

Incentivized

• Search capabilities can be improved by a great extent. We still can't search documents by name of the signatory
• Pricing seems a bit high when compared with other players in the market
• Data importing and exporting capabilities can be improved drastically

• When using shared templates, the option to rename the document is at the bottom of the signatures page. I would like that to be visible sooner as some of my team misses it and sends documents to clients with the templated name instead of the correct name because they forgot to scroll down far enough to see it.
• CC'ed contacts used to show suggestions as you typed the email if you've sent that person a document before, but that functionality no longer shows on our account. I'd like to see that brought back.
• It would be nice if we could add folders to our documents page so that we could sort sent and signed documents into individual client folders. The search feature works fine, but folders would help clean up the view for my team.

Incentivized

I don't see any reasons to change as their solution covers all my need for now. I could make even more integrations but that might be something that I will do down the road. I'm used to working with the interface and my data is all there as well.

We love SignNow. SignNow has allowed our business to function more efficiently and effectively. It has also allowed us to streamline our onboarding process and allow us to have everything electronic and use less paper. We are also able to reach and hire people all over the world. Employees and candidates are able to access and sign important and time sensitive documents quickly. The system is user friendly and straightforward.

Incentivized

Easy to use design and tool

Incentivized

I gave it a 9 because the system is very easy to use, even for those who are not very familiar with digital signatures. It is all very intuitive, you can send, sign and track documents without any complications. I only didn't give it a 10 because sometimes it gets stuck when the file is large (very rare but it happens) or there are a lot of people to sign, and then you have to keep resending it and also, as I mentioned, the dedicated support would be interesting in case of emergency. Dei 9 porque o sistema é bem fácil de usar, mesmo pra quem não é muito familiarizado com essas coisas de assinatura digital. É tudo bem intuitivo, dá pra enviar, assinar e acompanhar os docs sem complicação. Só não dei 10 porque às vezes ele dá umas travadas quando o arquivo é pesado (muito dificil mais acontece) ou tem muita gente pra assinar, e aí precisa ficar reenviando e também como comentei do suporte dedicado que seria interessante em caso de urgência

Incentivized

SignNow is always available when I need it. It seems that most updates occur outside of business hours so I have full functionality when I need it most between the hours of 8am-6pm EST. There has only been I time when I experience application errors when I need to use the system but it did not last long and the issue was resolved within a few hours.

Incentivized

The product is so well designed and built that we rarely need to reach out to customer service. But we have reached out to them in case of downtime, and we have always gotten a satisfactory response. We never had to follow up, as customer service executives were very responsible.

I only used SignNow support when setting up. I uploaded a bunch of documents in the wrong place and needed assistance in moving them. Unfortunately they were not able to move the documents and I needed to upload into a different place. This is where I feel the system itself could benefit from some flexibility for their customers.

Incentivized

It was nice to be shown the basics of the system and be able to see or understand the specific functions our company would need to use, such as the template creation, document grouping and document group templates. Being taught on how to use these functions, made learning them much easier.

Incentivized

Make sure you know exactly what you need before implementation and be sure to ask how to use the most important functions of the system that you will be using.

Incentivized

My experience with OneSpan in the customer service has been very positive. However, since my experience with OneSpan is much more recent, most of my technical experience with OneSpan includes technical areas that were not available in other products at the time I was working with other products.

Incentivized

SignNow doesn't offer 3 x free documents to be signed monthly, and requires a subscription vs a pay-per-use, which is where Secured Signing shines. Secured Signing also has video verification and additional security measures that SignNow doesn't have. However, I find SignNow to be easier to use than Secured Signing.

Incentivized

• It has done what we got it for. It has made it much easier for our advisers to do business with clients in remote areas.
• It has significantly reduced the time that it used to take to open a new account.

Incentivized

• It has helped in having documents eSigned by geographically dispersed teams
• As a non-profit org, it helps to have a 'free' tool/service that is reliable and functional
• As a PMO uses standard template documents across all managed projects, it helps to be able to upload and download documents with ease

Incentivized