OnSite vs. ServiceNow Customer Service Management
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 OnSite | Score10 out of 10 | N/A | OnSite offers a suite of tools to provide customer support capabilities to ecommerce sellers on Amazon. | $299 per month |
 ServiceNow Customer Service Management | Score7.8 out of 10 | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
| OnSite | ServiceNow Customer Service Management | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | $399 one-time fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| OnSite | ServiceNow Customer Service Management | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| OnSite | ServiceNow Customer Service Management | |
|---|---|---|
| Likelihood to Recommend | - | 7.4 |
| Usability | - | 10.0 |
| Support Rating | - | 9.0 |