OpenAir PSA

OpenAir PSA

50 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
OpenAir PSA	Score8 out of 10	N/A	NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.	N/A

Pricing

OpenAir PSA

No answers on this topic

Pricing Offerings
OpenAir PSA
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

—

Community Pulse
Key User Insights
	OpenAir PSA
Considered Both Products	NetSuite Mylene Beatty Project Administrator in Corporate at Kermodei Construction Company Ltd. (Construction, 11-50 employees) Chose OpenAir PSA OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks … Incentivized Helpful? Verified User Chose OpenAir PSA We use this CRM software to drive our data. It pulls from this platform and truly compliments it well. Incentivized Helpful? Bryan Parry Senior Manager Business Operations in Professional Services at Medallia (Computer Software, 1001-5000 employees) Chose OpenAir PSA I wasn't involved in the initial purchase decision so I don't know what else we evaluated, but I imagine that we selected OA because we selected NetSuite and OA integrated well with it (same product family). We've been hearing a lot of good things with Mavenlink and will likely … Incentivized Helpful? Verified User Chose OpenAir PSA It is very good to time tracking, resource management, etc. But for Sales specifically and accounting Salesforce helped us much better. Incentivized Helpful? Verified User Chose OpenAir PSA Openair is a mid-range PSA tool, there are more advanced tools to use. The key is to configure it correctly and have expertise on staff. Incentivized Helpful? Cristian Bodnarasec Senior Software Development Manager in Information Technology at eSilicon (Semiconductors, 501-1000 employees) Chose OpenAir PSA Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: … Incentivized Helpful? Dan Lobring Vice President, Marketing Communications in Marketing at rEvolution (Marketing and Advertising, 51-200 employees) Chose OpenAir PSA Netsuite is a better and more scaleable solution for our agency as we have grown from just a few employees in 2001 to nearly 100 employees today. Netsuite helps us track expenses, time reporting, getting approvals on large purchases, project management from a personnel … Incentivized Helpful? Verified User Chose OpenAir PSA Our team found that OpenAir has better, increased functionality than other project management programs. Instead of using multiple softwares for time tracking, expense reports and project management, OpenAir combines all three into one. Using one tool instead of three saves us … Incentivized Helpful? Rachelle Felix-Blackmon Manager, Global Customer Relations Management in Professional Services at Trustwave (Information Technology and Services, 1001-5000 employees) Chose OpenAir PSA We used to use QuickArrow which went end of life at the end of 2009. We were forced to move onto another platform; which was a good thing since QuickArrow did not fulfill all of our business needs. Ease of reporting was a HUGE thing for my organization. NetSuite OpenAir PSA has … Incentivized Helpful? Verified User Chose OpenAir PSA It was our goal to be on a single vendor solution for all aspects of our business: CRM, Project Management, and Finance. By choosing NetSuite with OpenAir PSA, we were able to eliminate the need for three other vendor solutions that required external integration among the … Incentivized Helpful? Verified User Chose OpenAir PSA We were handling concurrent project in multiple counties with multiple currencies. Netsuite handles multicurrency well. This was essential for our global operations. Because of this we chose OpenAir over Clarizen. Incentivized Helpful? Verified User Chose OpenAir PSA We came from a QuickArrow envirnoment, so going to OpenAir was the path of least resistance and it hit all the requirements. We looked at Financial Force and Changepoint. Financial Force was very intriguing because of the Salesforce platform, but not all our users are on … Incentivized Helpful? Verified User Chose OpenAir PSA Microsoft Project Server was a very complex solution and often unflexible. We needed something less complex but with power and chose OpenAir. Helpful? Verified User Chose OpenAir PSA I was not on the selection team that chose OpenAir. However, as I mentioned in my previous comments, I feel that OpenAir is a great stand alone PSA solution. For OpenSymmetry, we outgrew OpenAir and needed a solution that seemlessly integrated with Salesforce.com CRM data. … Helpful? Verified User Chose OpenAir PSA I have evaluated Clarity, ConnectWise, SAP, and Tenrox solutions. From my perspective, judging against our internal have-to-have and nice-to-have criteria, they do not offer the level of flexibility and detail our organization needed to continue to support our current service … Helpful? Verified User Chose OpenAir PSA OpenAir was the most complete solution and was strong in all areas. Helpful? Verified User Chose OpenAir PSA Oracle PAC professional services automation tool. SAP PSA product Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

OpenAir PSA

Comparison of Project Management features of OpenAir PSA
Feature	OpenAir PSA 7.3 15 Ratings
Task Management	8.015 Ratings
Resource Management	7.515 Ratings
Gantt Charts	8.09 Ratings
Scheduling	6.012 Ratings
Workflow Automation	6.09 Ratings
Team Collaboration	8.012 Ratings
Support for Agile Methodology	6.07 Ratings
Support for Waterfall Methodology	7.08 Ratings
Document Management	8.56 Ratings
Email integration	7.09 Ratings
Mobile Access	7.512 Ratings
Timesheet Tracking	7.014 Ratings
Change request and Case Management	8.010 Ratings
Budget and Expense Management	7.514 Ratings

Comparison of Professional Services Automation features of OpenAir PSA
Feature	OpenAir PSA 8.6 10 Ratings
Quotes/estimates	8.05 Ratings
Invoicing	9.07 Ratings
Project & financial reporting	8.59 Ratings
Integration with accounting software	9.07 Ratings

User Ratings
	OpenAir PSA
Likelihood to Recommend	8.5 (20 ratings)
Likelihood to Renew	8.2 (7 ratings)
Usability	9.4 (4 ratings)
Availability	10.0 (3 ratings)
Performance	9.0 (3 ratings)
Support Rating	5.5 (6 ratings)
In-Person Training	10.0 (2 ratings)
Implementation Rating	10.0 (2 ratings)
Configurability	8.0 (2 ratings)
Ease of integration	10.0 (2 ratings)
Product Scalability	10.0 (2 ratings)
Vendor post-sale	10.0 (2 ratings)
Vendor pre-sale	10.0 (2 ratings)