AppRiver from OpenText

AppRiver from OpenText

59 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
AppRiver from OpenText	Score4.5 out of 10	N/A	AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.	N/A

Pricing

AppRiver from OpenText

No answers on this topic

Pricing Offerings
AppRiver from OpenText
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	AppRiver from OpenText
Considered Both Products	OpenText Verified User Chose AppRiver from OpenText At the time, Rackspace was too expensive, and Microsoft only sold to partners. AppRiver was reasonable and easy to work with. Now AppRiver from Zix, will only host our clients: They will not handle any support for our customers, as they use to. Incentivized Helpful? Kelly M Bennett System Engineer in Information Technology at SAIC (Information Technology & Services, 10,001+ employees) Chose AppRiver from OpenText From AppRiver to Office 365, the support crew was exceptionally detailed and helpful. For new users, distribution groups, members on lists, and adding supplementary email addresses to current profiles for my teams, they led me through the process. Incentivized Helpful? Dr. Lorne Lavine Owner in Information Technology at The Digital Dentist (Computer & Network Security, 1-10 employees) Chose AppRiver from OpenText Much better, can talk to a live person, fast response, ease of use Incentivized Helpful? Verified User Chose AppRiver from OpenText AppRiver wins for customer support, cost, efficiency, and speed. Incentivized Helpful? Verified User Chose AppRiver from OpenText AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically … Incentivized Helpful? Verified User Chose AppRiver from OpenText AppRiver provides extra services that our previous email service provider did not. SharePoint had extra email security features - for the price. Incentivized Helpful? Joey Catanzaro I.T. Manager in Information Technology at BPI Packaging (Packaging & Containers, 51-200 employees) Chose AppRiver from OpenText We evaluated several other vendors that I won't mention by name but found their partner program to be less attractive. If you are already using Office 365, give AppRiver a try. I think you will be pleased. Incentivized Helpful? Verified User Chose AppRiver from OpenText I have no experience with other platforms. Incentivized Helpful? Thomas Olsen President at TSO Solutions (Information Technology & Services, 1-10 employees) Chose AppRiver from OpenText I used to love Rackspace but they have dropped. I still have some customers using their hosting but I'm slowly bringing them over to AppRiver. Incentivized Helpful? Scott Woodall Owner in Engineering at Louisiana Industrial Group, LLC (Construction, 1-10 employees) Chose AppRiver from OpenText Sherweb: looked at them, but after talking and researching what other users were saying, we decided to use AppRiver. AppRiver's tech support wins out every time. Incentivized Helpful? Verified User Chose AppRiver from OpenText Never used similar product. Incentivized Helpful? Mark Norman Director of Technology in Information Technology at Robert Allen Law (Law Practice, 11-50 employees) Chose AppRiver from OpenText AppRiver's securetide spam filter is good, but I will say, it's the one product we moved away from. We switched to ProofPoint for email threat protection, and ProofPoint's quarantine notice and some other advanced features, at the time of our switch, were clear improvements … Incentivized Helpful? Verified User Chose AppRiver from OpenText We have been using AppRiver since our company inception and have not had any reason to look elsewhere or consider other options. We continue to be pleased with AppRiver. Incentivized Helpful? Verified User Chose AppRiver from OpenText Many clients use GoDaddy for their email hosting. If you want to see a night and day difference in support, AppRiver is the way to go. I hate waiting on hold with GoDaddy, transferring through their automated menus, finding clients trapped in year-long commitments for email … Incentivized Helpful? Verified User Chose AppRiver from OpenText none Incentivized Helpful? Verified User Chose AppRiver from OpenText We switched for a reason. Incentivized Helpful? John Massaro System Administrator in Information Technology at Flavor Insights (Food Production, 11-50 employees) Chose AppRiver from OpenText At the time, 5 years ago, we switched from Intermedia to Appriver based on price and portal features. AppRiver had better pricing, did support themselves, and integrated Office 365 into their own customer portal for easy management. They were the only ones at the time. I cannot … Incentivized Helpful? Butch Watson IT Manager in Information Technology at Clayton International (Airlines/Aviation, 11-50 employees) Chose AppRiver from OpenText We have not evaluated any other products offered by AppRiver other than what we currently use. We have what we need. Incentivized Helpful? Dom Russo CIO (Chief Information Officer) in Information Technology at Weber & Grahn (Architecture & Planning, 51-200 employees) Chose AppRiver from OpenText There was one other company that I evaluated in the area but clearly made my decision based on a recommendation from someone that was also an AppRiver customer. Incentivized Helpful? Brion Appling VP of Tech in Information Technology at 612Network (Information Technology & Services, 1-10 employees) Chose AppRiver from OpenText In the past, we have just gone directly through Microsoft. This was generally easy, and the support Techs knowledgeable, but could take an hour to get to a tech and the tech was often difficult to understand. Microsoft is trying to discourage going directly through them now, … Incentivized Helpful? David Burnett IT Manager in Information Technology at Ossia Inc. (Wireless, 11-50 employees) Chose AppRiver from OpenText Initially we were using Microsoft Office 365 for licensing, an on-premise Exchange server for e-mail, and The E-mail Laundry for spam filtering. After months of unsuccessful attempts to migrate our e-mail to Office 365, AppRiver was the only solution that successfully … Incentivized Helpful? Dale Johnson Information Technology Manager in Information Technology at Horry Electric Cooperative, Inc. (Utilities, 51-200 employees) Chose AppRiver from OpenText We used Postini as our email filtering for a couple of years until it was purchased by Google. We continued on with Google because we didn't want to have the pain of migrating to another platform. But, we research and decided on AppRiver. The migration over was very simple and … Incentivized Helpful? Verified User Chose AppRiver from OpenText SpamTitan doesn't have as much granular settings, but it is far superior at blocking malicious emails. Incentivized Helpful? Verified User Chose AppRiver from OpenText As Trend Micros WFBS is a whole suite I don't expect it to have the same capabilities and or performance as a dedicated service. Scanning times are greatly reduced using a cloud-based service as I don't have to provide CPU and Ram to a VM to sit scanning emails or relegate my … Incentivized Helpful? Hunter Clayton Sales & Marketing Representative in Sales at DigiPro Media (Computer Software, 11-50 employees) Chose AppRiver from OpenText We have not used any similar products. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

AppRiver from OpenText

Comparison of Secure Email Gateway features of AppRiver from OpenText
Feature	AppRiver from OpenText 8.5 7 Ratings
Anti-malware	9.86 Ratings
Customizability	8.96 Ratings
Data Loss Protection	6.94 Ratings
Threat Detection	9.77 Ratings
Sandboxing	6.75 Ratings
End-to-End Encryption	9.07 Ratings
Management Tools	8.67 Ratings

User Ratings
	AppRiver from OpenText
Likelihood to Recommend	8.9 (31 ratings)
Usability	10.0 (1 ratings)
Support Rating	8.4 (25 ratings)