OpenText Content Suite Platform vs. OpenText eDOCS

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.

Incentivized

OpenText is a solid platform, we enjoyed using it. Definitely would recommend it. Easy to navigate through with great support

Incentivized

• ECM OpenText version is secure and easy to use
• The different versions makes it easy to accomplish different tasks . We have more than three versions deployed in our company
• The software is highly scalable
• There are many customization options
• The software is relatively affordable

Incentivized

• Secure.
• Accessibility.
• User experience.
• Ease of use.
• One stop solution for all types of file/data storage.
• Can be accessed via mobile, tablet, laptops.

Incentivized

• The user interface and configurability of that interface lack a lot of flexibility and modern tools.
• There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
• Management of audit and content history needs to be modernized and made more dynamic and sustainable.

Incentivized

• New users may need help to set the features.
• Powerful computer is needed.
• Only professional users.

Incentivized

The staff is comfortable with it and I doubt they'd change at this point.

Incentivized

Strong for Core Content and Records Management
Effective for Non-Technical Users (with the right configuration)

Incentivized

I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.

Incentivized

• I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.

Incentivized

OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.

Incentivized

No, it's pretty easy to implement and use.

Incentivized

OpenText comes in different versions and you are able to choose depending on your departmental or organizational needs. In terms of functionality and capabilities, it was able to offer more value as it checked all the boxes in terms of long-time retentions, reporting capabilities, physical objects, and searches are great.

Incentivized

I have not used another electronic content management platform in my current role. OpenText eDOCS is a cost-effective and reliable product that has given the best services. The product operations have highly enhanced my team to finish many projects within the set deadline. It is easy to learn how it performs with an effective customer service team. It provides security to all stored documents with large accommodation space for volumes of documents.

Incentivized

• With OpenText Content Suite, we save time thanks to its features such as imaging
• Mobile support is amazing and this makes working anywhere easy
• Since it is very secure, we do not have to worry about content
• The collaboration features make it even better by improving the user experience.

Incentivized

• Pros: providing secure application so that we do not worry about security perspective much.
• Pros : Ease of use.
• Pros : Accessible via mobile, tablets, cloud, laptops.
• Cons: Complex.
• Cons : Pricing can be improved.

Incentivized