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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText CX-E Voice

    Score8.5 out of 10
    Small Businesses (1-50 employees)
    OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A
    Pricing
    OpenText CX-E Voice
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    OpenText CX-E Voice
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    OpenText CX-E Voice
    Considered Both Products
    OpenText
    Chose OpenText CX-E Voice
    We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful …
    Incentivized
    Chose OpenText CX-E Voice
    OpenText CX-E Voice voicemail is significantly easier to deploy and maintain
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    OpenText CX-E Voice
    Contact Center Software
    Comparison of Contact Center Software features of OpenText CX-E Voice
    Feature
    OpenText CX-E Voice
    9.3
    2 Ratings
    Agent dashboard10.02 Ratings
    Validate callers10.02 Ratings
    Outbound response10.02 Ratings
    Call forwarding9.52 Ratings
    Click-to-call (CTC)9.52 Ratings
    Warm transfer9.52 Ratings
    Predictive dialing10.01 Ratings
    Interactive voice response9.02 Ratings
    REST APIs9.02 Ratings
    Call scripts8.52 Ratings
    Call tracking10.01 Ratings
    Multichannel integration8.01 Ratings
    CRM software integration8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of OpenText CX-E Voice
    Feature
    OpenText CX-E Voice
    8.9
    2 Ratings
    Inbound call routing10.02 Ratings
    Omnichannel inbound routing10.01 Ratings
    Recording8.52 Ratings
    Quality management8.01 Ratings
    Call analytics9.01 Ratings
    Historical reporting9.02 Ratings
    Live reporting10.01 Ratings
    Customer surveys8.01 Ratings
    Customer interaction analytics8.01 Ratings
    User Ratings
    OpenText CX-E Voice
    Likelihood to Recommend
    8.2
    (3 ratings)