OpenText Operations Orchestration

For our business, this system is really THE system. We use it for the management of almost all aspects of a member's account. I honestly cannot think of something that it cannot do.

Incentivized

• Allows for the quick disconnection of accounts that break our terms of service
• Seamless integration with our billing system
• Has the ability to house all member/client account information in one single location

Incentivized

• The product build in portal need to be more flexible

Most product works well enough, but none of them combine the non-agent/client approach to automation with an easy to develop mechanism (the drag&drop development approach) This alone put this solution on top of our preferred implantation product list

• Product enabled reduce manpower and overall costs for most services implement.
• The ROI is constantly being measured and evaluated by the product portal as time&money measurements