OpsCompass vs. Rackspace Fabric

Our AWS Cloud was a perfect fit for OpsCompass. We needed a better method for understanding the size/extent of our Cloud--rather than the manual approach we'd been using. It's saved us a lot of time, and allowed us to delay adding additional heads for at least six to nine months. It also gives us a better/faster grasp of potential security issues - we see them right away, and we can assess each issue far faster than ever before. When we expand to Azure, Ops Compass will be able to do the same thing for us. (We have no plans to expand into Google Cloud Platform, but Ops Compass works well in all 3 clouds, apparently.)

In the case of our non working hours, this service is excellent. Since the service auto creates a support ticket for the Rackspace team in case of a service being down, the support team can work on a support ticket and fix the issue for us. This is all automated and we don't even need to be involved most of times.

Incentivized

• Quick inventory of all my cloud resources
• Detects changes to my cloud resources--including the source of the changes (user or system)
• Cost impacts of changes to my cloud infrastructure

• Immediate email notifications: In case a service is down on our servers, we get immediate email notifications via rackspace cloud monitoring service. This helps us to know about the issues and we get in contact with support team to get it resolved.
• Configuration on specific services: We can configure this monitoring on specific services. So for example if i don't want to get notified if MySQL concurrent users limit reached, then I do not need to configure this monitoring for MySQL. I can just use it whenever needed for defined services.
• Group emails and technical contacts emails: The monitoring service can send email alerts to a number of email addresses. Primarily the ones who are added as a technical contact. It helps all people get notified about any issue.
• Auto ticket management: Rackspace automatically creates a support ticket when a service is down and is notified by their monitoring service.

Incentivized

• I would like to see more integrations to help surface alerts. Slack would be great, as an example.
• An imbedded tour or onboarding would help our new users, but overall, the product is pretty easy to figure out

• It would be nice if there were more templates so that beginners could easily create complex monitors
• I seemed to stumble upon the cloud monitoring service after having Rackspace for a while

Incentivized

We like that OpsCompass is native, multi-cloud, and gives us a consistent method and approach to managing our security across multiple environments. It was more attractively priced and had easier, simpler deployment. It took us about 30 minutes to get it connected to both of our clouds and get a quick view of all of our infrastructure.

I've used Google/Amazons web services. They both make it easy to accidentally incur bills for things you didn't know were billable (or forgot about). Rackspace makes it extremely clear and doesn't lure you in with so many free trials that try to lock you in at a later time

Incentivized

• Our team was able to do roughly 30% more with the product. The automation helps us spot issues without a lot of manual work
• We identified changes that would have had a massive cost impact--spinning up or forgetting about infrastructure we didn't need.
• OpsCompass prevents configuration drift and maintains a healthy state across multi-clouds.

• I have overpaid in the past for services I didn't need
• The steepish learning curve might slow things down at first
• I have learned a lot using Rackspace Cloud Monitoring!

Incentivized