OpsRamp vs. SolarWinds AppOptics

PTP selected the OpsRamp platform to replace its legacy IT Operations Management (ITOM) solution, and PTP has now been using the OpsRamp solution for eight years. By implementing OpsRamp’s modern ITOM solution and leveraging the benefits of AIOps to improve service delivery to its clients, PTP can holistically monitor and manage on-premises network and data center infrastructures, as well as cloud resources and virtual firewalls.

Incentivized

AppOptics is good for small to medium-sized organizations with less than 150 servers or less than 40 services to monitor. It performs well for this use case where people need to get an overview of application performance, and 95%ile data is okay. Somewhere every data point and every record is critical; it should be avoided.

Incentivized

• Infrastructure and application monitoring.
• Infrastructure and application alerting.
• Automated patching.
• ITSM tools.

Incentivized

• SolarWinds AppOptics has an easy to use and fast interface. Thus, you can use time more efficiently.
• SolarWinds AppOptics has as many details as you want. So you only display deep details when you want.
• SolarWinds AppOptics already has many plugins. So you can easily connect with your other services.

Incentivized

• Self Service Portal for cloud deployments.
• Stabilization on existing ticketing systems.
• Cloud resource deployments by integrating OpsRamp with cloud.

Incentivized

• The only thing that I would add is the possibility to display every single query our servers receive to eventually analyze them and query through them. We could also generate nice visualizations from that. Right now I believe we can only see averages.

Incentivized

We have been using AppOptics for over 3.5 years and expect to continue to renew it for the foreseeable future

Incentivized

It's a good and user friendly tool.

Incentivized

AppOptics has performed well for all of the major functions we have needed it for. Especially when it comes to tracking down response time issues and researching app performance for different pages and different times of day we have been able to do everything we need to. We know there are some more advanced features that could help us in more niche areas, but haven't had the time to delve deeper into using or setting them up.

Incentivized

OpsRamp has been there to support us. They were very helpful during migration and integration to our new ITSM platform.

Incentivized

Solarwinds AppOptics is rated as 9 out of 10 and the reason is there are still few areas where AppOptics needs to improve such as Service Now Integration, GCP Cloud Support, Better Dashboard visualization for application transactions flow. Other than these feature everything is there in AppOptics and that's a reason given 9 points out of 10.

Incentivized

What we found positive in AppOptics from others is:

• Easy to install and manage.
• Various stack support.
• Point to point deep-dive metrics and correlation.
• Metrics like DB connection, query analysis, latency in API calls, and other connections, response codes for various APIs, etc are the key ones in our case, which AppOptics provides efficiently.
• Alerts can be sent on different channels.

Incentivized

• 90% alert reduction.
• 70% of manual, routine IT.
• Processes now automated.
• 50% increase in team.
• Efficiency and productivity.

Incentivized

• Application monitoring troubleshooting became more accurate. Accurate results save more man-hours of manual troubleshooting.
• As Realtime monitoring and alerts provide more flexibility, downtime can be minimized and Accurate Root causes can be provided.
• Dashboards can be useful for making future strategy based on trends.
• Installation and integration is easy.

Incentivized