Groove by OptimizeCX

Groove by OptimizeCX

20 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Groove by OptimizeCX	Score6.7 out of 10	N/A	Groove by OptimizeCX is a shared inbox for small and mid-sized SaaS teams. It’s presented as a help desk built for speed and not complexity, and is designed to help manage customer conversations across channels.	$87 per quarter per user

Pricing

Groove by OptimizeCX

Standard: $29
per month (billed quarterly) per user
Plus: $45
per month (billed quarterly) per user
Pro: $70
per month (billed quarterly) per user

Pricing Offerings
Groove by OptimizeCX
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

—

Community Pulse
Key User Insights
	Groove by OptimizeCX
Considered Both Products	OptimizeCX VALERIE AMPRIM Sales Development in Sales at Govenda (Computer Software, 11-50 employees) Chose Groove by OptimizeCX Pricing seems better with Groove. Incentivized Helpful? Leslie Nicole Founder, Creative Director in Customer Service at French Kiss Collections (Design, 1-10 employees) Chose Groove by OptimizeCX I chose GrooveHQ after using Desk.com for many years. I have no complaints about Desk.com, I just wanted something simpler and more like email and Groove did match that. I liked Groove at first, but I grew frustrated with how slow it was. Incentivized Helpful? Zach Zimmerman Account Manager in Customer Service at Paperless Transaction Corp (Financial Services, 11-50 employees) Chose Groove by OptimizeCX We also use Trello for project management. I have used both systems and we like Groove because it allows for our clients to contact us via email. They do not have to go to a ticket submission page, they can just email us directly and it will create a ticket. Groove also … Incentivized Helpful? Bryce Johnston Account Manager in Marketing at PaperlessTransaction Corp. (Fund-Raising, 11-50 employees) Chose Groove by OptimizeCX We also looked at Zendesk and decided Groove would be a better fit for our company. Groove was a cheaper option and had all of the same features as Zendesk with the added feature of a knowledge base as well as a chat feature (we no longer use the groove chat feature however it … Incentivized Helpful? Andrea Cross Customer Service Representative in Customer Service at Ministry Sync (Events Services, 11-50 employees) Chose Groove by OptimizeCX This is the first software of it's kind that I've used. Incentivized Helpful? Josh Taylor Web Developer in Information Technology at SO Marketing (Marketing and Advertising, 1-10 employees) Chose Groove by OptimizeCX We haven't tried any others as we haven't felt the need to try any other solution. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Groove by OptimizeCX

Comparison of Incident and problem management features of Groove by OptimizeCX
Feature	Groove by OptimizeCX 1.4 6 Ratings
Organize and prioritize service tickets	1.26 Ratings
Expert directory	1.23 Ratings
Subscription-based notifications	1.03 Ratings
ITSM collaboration and documentation	2.03 Ratings
Ticket creation and submission	2.05 Ratings
Ticket response	1.15 Ratings

Comparison of Self Help Community features of Groove by OptimizeCX
Feature	Groove by OptimizeCX 1.4 5 Ratings
External knowledge base	1.44 Ratings
Internal knowledge base	1.44 Ratings

Comparison of Multi-Channel Help features of Groove by OptimizeCX
Feature	Groove by OptimizeCX 1.0 5 Ratings
Customer portal	1.04 Ratings
Social integration	1.01 Ratings
Email support	1.15 Ratings
Help Desk CRM integration	1.03 Ratings

User Ratings
	Groove by OptimizeCX
Likelihood to Recommend	1.6 (7 ratings)
Usability	6.0 (1 ratings)
Support Rating	3.0 (1 ratings)