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Oracle Beehive Enterprise Collaboration Server vs. Sprinklr Service

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Oracle Beehive Enterprise Collaboration Server

76 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Oracle Beehive Enterprise Collaboration Server

    Score7 out of 10
    		N/AOracle Beehive Enterprise Collaboration Server provides hosted collaboration and voice / web conferencing tools at the enterprise level.N/A

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    Oracle Beehive Enterprise Collaboration ServerSprinklr Service
    Editions & Modules
    No answers on this topic
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    Oracle Beehive Enterprise Collaboration ServerSprinklr Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    Oracle Beehive Enterprise Collaboration ServerSprinklr Service
    Project Management
    Comparison of Project Management features of Oracle Beehive Enterprise Collaboration Server and Sprinklr Service
    Feature
    Oracle Beehive Enterprise Collaboration Server
    7.1
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Task Management7.02 Ratings00 Ratings
    Gantt Charts7.01 Ratings00 Ratings
    Scheduling8.02 Ratings00 Ratings
    Workflow Automation6.01 Ratings00 Ratings
    Mobile Access8.02 Ratings00 Ratings
    Search8.02 Ratings00 Ratings
    Visual planning tools6.02 Ratings00 Ratings
    Communication
    Comparison of Communication features of Oracle Beehive Enterprise Collaboration Server and Sprinklr Service
    Feature
    Oracle Beehive Enterprise Collaboration Server
    5.5
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Chat7.02 Ratings00 Ratings
    Notifications7.02 Ratings00 Ratings
    Discussions7.02 Ratings00 Ratings
    Surveys7.02 Ratings00 Ratings
    Internal knowledgebase7.02 Ratings00 Ratings
    Integrates with GoToMeeting7.01 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts1.01 Ratings00 Ratings
    Integrates with Outlook1.02 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Oracle Beehive Enterprise Collaboration Server and Sprinklr Service
    Feature
    Oracle Beehive Enterprise Collaboration Server
    5.1
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Versioning4.01 Ratings00 Ratings
    Video files6.02 Ratings00 Ratings
    Audio files4.02 Ratings00 Ratings
    Document collaboration5.02 Ratings00 Ratings
    Access control5.02 Ratings00 Ratings
    Advanced security features5.02 Ratings00 Ratings
    Integrates with Google Drive4.02 Ratings00 Ratings
    Device sync8.01 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Oracle Beehive Enterprise Collaboration Server and Sprinklr Service
    Feature
    Oracle Beehive Enterprise Collaboration Server
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Oracle Beehive Enterprise Collaboration Server and Sprinklr Service
    Feature
    Oracle Beehive Enterprise Collaboration Server
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    Oracle Beehive Enterprise Collaboration ServerSprinklr Service
    Likelihood to Recommend
    7.0
    (2 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.5
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)