Oracle CRM On Demand vs. PunchTab (Discontinued)

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.

Incentivized

• Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
• Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
• Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
• The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.

Incentivized

• Ease of use - we can create a new campaign in under ten minutes
• Customer support - we've never had an issue go unanswered for more than an hour

• A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
• User interface / user experience definitely can and should be improved.
• It needs a way to send automatic reports on a schedule via email.
• Support: as usual the Oracle support tends to be tedious and lengthy.

Incentivized

• Limited ability to add custom data collection fields

Because am using oracle last 3 years and it’s great

Until something better comes along, Punchtab is the best there is. Support has been great, pricing is great and the product fulfills our needs

Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.

Incentivized

As am using oracle very much satisfy.

Extremely fast support from a knowledgeable team

With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.

Incentivized

Nothing more required than signing up and authenticating with Facebook/Twitter

MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.

Incentivized

Rafflecopter, Woobox - Punchtab offered powerful custom features, and allows us to run a variety of campaigns across multiple platforms

• Much easier for us to track sales leads as we have had almost universal adoption and continued user interaction with the program as opposed to our previous tool, Salesforce. CRM has likely cut back on many hours of calls and check-ups with its easy to use system.
• Customer feedback has been much improved as we are able to track any areas that need additional focus and address them immediately.

Incentivized

• An average campaign generates around 2500-5000 new followers on our channels with a very minimal investment.