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Oracle Documaker vs. Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle Documaker
Score 0.0 out of 10
N/A
Oracle Documaker is customer communication management software designed to help companies communicate with customers quickly and easily. It offers strong document creation and management tools so that users can generate correspondence or create document templates without issue. For more information visit https://www.oracle.com/applications/documakerN/A
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
Oracle DocumakerZendesk Sunshine Conversations
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle DocumakerZendesk Sunshine Conversations
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Oracle DocumakerZendesk Sunshine Conversations
Considered Both Products
Oracle Documaker

No answer on this topic

Zendesk Sunshine Conversations
Deepa Kumari | TrustRadius Reviewer
Deepa Kumari
Campaign Specialist
Chose Zendesk Sunshine Conversations
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
Verified User
Anonymous
Chose Zendesk Sunshine Conversations
We were able to reduce our monthly license cost in nearly 50% which is key on emerging markets and being a startup with a reliable solution that integrates with most of our internal systems. Support and documentation in spanish was also a key factor in our case as we are based …
Verified User
Anonymous
Chose Zendesk Sunshine Conversations
Zendesk Sunshine Conversations (formerly Smooch) was much less expensive than Salesforce Service Cloud. Though the integration with our existing Salesforce would have been better and could have provided better analytics, our service hub for IT is not currently connected to our …
Mohammad Rashid Raza | TrustRadius Reviewer
Mohammad Rashid Raza
Technical Lead
Chose Zendesk Sunshine Conversations
Zendesk Sunshine Conversations is very easy to implement and customize, as a developer I did the things quickly with the help of their official doc. Customer support of Zendesk Sunshine Conversations is also very good and their technical staffs are highly skilled to solve …
AH
Alejandro Huerta
COO (Chief Operations Officer)
Chose Zendesk Sunshine Conversations
We tried it when it came out but it is not the type of platform that we require. We need integration into our existing tech support solution, and WhatsApp for Business did not have it. When ZenDesk came out with Conversations we tried it out and it did most of what we needed, …
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User Ratings
Oracle DocumakerZendesk Sunshine Conversations
Likelihood to Recommend
-
(0 ratings)
7.6
(0 ratings)
User Testimonials
Oracle DocumakerZendesk Sunshine Conversations
Likelihood to Recommend
No answers on this topic
Zendesk Sunshine Conversations (formerly Smooch) would be well suited for the companies who have mission critical conversations with their customers and need to be able to document and track everything for reporting purposes, such as a Help Desk, like we have in place. It wouldn't be suited for people who have to consistently go back to previously tracked tickets to re-open.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Creating support ticket
  • Distributing tickets among agents
  • Integration
Deepa Kumari | TrustRadius Reviewer
Deepa Kumari
Campaign Specialist
Read full review
Cons
No answers on this topic
  • Everything I found good, no improvement as of now
Mohammad Rashid Raza | TrustRadius Reviewer
Mohammad Rashid Raza
Technical Lead
Read full review
Alternatives Considered
No answers on this topic
We were able to reduce our monthly license cost in nearly 50% which is key on emerging markets and being a startup with a reliable solution that integrates with most of our internal systems. Support and documentation in spanish was also a key factor in our case as we are based in Latam and not all of our developers and team members are fluent in english.
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • Add another way of contacting our users
  • Add more detail to our tech support tickets
  • Offload some of the follow up requirements from the engineer to the coordinator
AH
Alejandro Huerta
COO (Chief Operations Officer)
Read full review
ScreenShots