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Oracle Service vs. ServiceMax

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Oracle Service

235 Reviews and Ratings

ServiceMax

15 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Oracle Service

    Score5.1 out of 10
    		N/AOracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.N/A

    ServiceMax

    Score7.9 out of 10
    		N/AServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

    $100

    per month

    Pricing
    Oracle ServiceServiceMax
    Editions & Modules
    No answers on this topic
    Subscription
    $100.00
    per month
    Offerings
    Pricing Offerings
    Oracle ServiceServiceMax
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    Oracle ServiceServiceMax
    Considered Both Products
    Oracle
    Frank Watts - CPIM, CIRM, MBA Operations Mgt
    Business Development Director - TCS Oracle Practice, Americas in Sales at Tata Consultancy Services (Information Technology and Services, 10,001+ employees)
    Chose Oracle Service
    TCS' customers who also selected Oracle Service Cloud over Salesforce Service Cloud and GE's ServiceMax in the Mfg. vertical in which I work, did so because of the robust ability of Oracle Service Cloud and its APIs to integrate with other value-add solutions for manufacturers …
    Incentivized
    ServiceMax
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Oracle ServiceServiceMax
    Incident and problem management
    Comparison of Incident and problem management features of Oracle Service and ServiceMax
    Feature
    Oracle Service
    7.5
    78 Ratings
    ServiceMax
    -
    Ratings
    Organize and prioritize service tickets7.073 Ratings00 Ratings
    Expert directory7.553 Ratings00 Ratings
    Subscription-based notifications7.057 Ratings00 Ratings
    ITSM collaboration and documentation6.750 Ratings00 Ratings
    Ticket creation and submission9.074 Ratings00 Ratings
    Ticket response8.074 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Oracle Service and ServiceMax
    Feature
    Oracle Service
    7.3
    74 Ratings
    ServiceMax
    -
    Ratings
    External knowledge base6.865 Ratings00 Ratings
    Internal knowledge base7.774 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Oracle Service and ServiceMax
    Feature
    Oracle Service
    7.2
    76 Ratings
    ServiceMax
    -
    Ratings
    Customer portal7.569 Ratings00 Ratings
    IVR7.635 Ratings00 Ratings
    Social integration4.746 Ratings00 Ratings
    Email support7.874 Ratings00 Ratings
    Help Desk CRM integration8.654 Ratings00 Ratings
    User Ratings
    Oracle ServiceServiceMax
    Likelihood to Recommend
    5.1
    (89 ratings)
    1.0
    (4 ratings)
    Likelihood to Renew
    10.0
    (9 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (5 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (7 ratings)
    8.0
    (1 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (4 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    5.0
    (11 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)