Oracle Service vs. ServiceTrade
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Oracle Service | Score5.1 out of 10 | N/A | Oracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
 ServiceTrade | Score9.7 out of 10 | Mid-Size Companies (51-1,000 employees) | ServiceTrade is a software platform for commercial mechanical and fire contractors. ServiceTrade aims to help contractors deliver more work with limited resources by improving service and project operations, increasing technician productivity, selling more service and inspection agreements, and growing customer loyalty. According to the vendor, 10% of the commercial or industrial buildings in the United States are serviced by more than 1,200 contractors using ServiceTrade to manage 13 million… | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Oracle Service | ServiceTrade | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Oracle Service | ServiceTrade | |
|---|---|---|
| Likelihood to Recommend | 5.1 | - |
| Likelihood to Renew | 10.0 | - |
| Usability | 10.0 | - |
| Availability | 10.0 | - |
| Performance | 9.0 | - |
| Support Rating | 10.0 | - |
| In-Person Training | 9.0 | - |
| Implementation Rating | 9.0 | - |
| Configurability | 9.0 | - |
| Ease of integration | 5.0 | - |
| Product Scalability | 10.0 | - |