Oracle Service vs. Zoho FSM
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Oracle Service | Score5.1 out of 10 | N/A | Oracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
 Zoho FSM | N/A | N/A | Zoho FSM is field service management software that streamlines organizations' field operations and elevates their customer service. | $30 per month for 60 appointments per month |
| Oracle Service | Zoho FSM | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Zoho FSM follows an appointment-based pricing plan. Organizations can choose the pricing slabs on the Standard or Professional plans based on their requirements | ||||||||||||||
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| Oracle Service | Zoho FSM | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Oracle Service | Zoho FSM | |
|---|---|---|
| Likelihood to Recommend | 5.1 | - |
| Likelihood to Renew | 10.0 | - |
| Usability | 10.0 | - |
| Availability | 10.0 | - |
| Performance | 9.0 | - |
| Support Rating | 10.0 | - |
| In-Person Training | 9.0 | - |
| Implementation Rating | 9.0 | - |
| Configurability | 9.0 | - |
| Ease of integration | 5.0 | - |
| Product Scalability | 10.0 | - |