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osTicket vs. Spiceworks Cloud Help Desk

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osTicket

16 Reviews and Ratings

Spiceworks Cloud Help Desk

248 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    osTicket

    Score8 out of 10
    		N/AosTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls.

    $12

    per month

    Spiceworks Cloud Help Desk

    Score6.9 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    osTicketSpiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    osTicketSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    osTicketSpiceworks Cloud Help Desk
    Considered Both Products
    Enhancesoft LLC
    No answer on this topic
    Spiceworks Ziff Davis
    Verified User
    Chose Spiceworks Cloud Help Desk
    The main commercial alternative product evaluated was Zendesk, which was not selected because of the price. The second alternative researched was the osTicket, which was not selected as it was complicated to configure. With hindsight, I would suggest using osTicket instead of …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    osTicketSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of osTicket and Spiceworks Cloud Help Desk
    Feature
    osTicket
    7.6
    9 Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets7.99 Ratings8.054 Ratings
    Expert directory9.04 Ratings8.047 Ratings
    Subscription-based notifications8.47 Ratings9.042 Ratings
    ITSM collaboration and documentation7.27 Ratings6.045 Ratings
    Ticket creation and submission6.89 Ratings10.054 Ratings
    Ticket response6.29 Ratings10.053 Ratings
    Self Help Community
    Comparison of Self Help Community features of osTicket and Spiceworks Cloud Help Desk
    Feature
    osTicket
    8.3
    7 Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base9.05 Ratings7.048 Ratings
    Internal knowledge base7.57 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of osTicket and Spiceworks Cloud Help Desk
    Feature
    osTicket
    6.9
    8 Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Customer portal9.07 Ratings9.046 Ratings
    IVR7.01 Ratings7.011 Ratings
    Social integration4.01 Ratings8.927 Ratings
    Email support9.57 Ratings10.046 Ratings
    Help Desk CRM integration5.03 Ratings9.928 Ratings
    User Ratings
    osTicketSpiceworks Cloud Help Desk
    Likelihood to Recommend
    9.1
    (9 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (29 ratings)
    Usability
    8.0
    (1 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    1.0
    (2 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)