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osTicket vs. Sprinklr Service

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osTicket

16 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    osTicket

    Score8 out of 10
    		N/AosTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls.

    $12

    per month

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    osTicketSprinklr Service
    Editions & Modules
    No answers on this topic
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    osTicketSprinklr Service
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    osTicketSprinklr Service
    Incident and problem management
    Comparison of Incident and problem management features of osTicket and Sprinklr Service
    Feature
    osTicket
    7.6
    9 Ratings
    Sprinklr Service
    -
    Ratings
    Organize and prioritize service tickets7.99 Ratings00 Ratings
    Expert directory9.04 Ratings00 Ratings
    Subscription-based notifications8.47 Ratings00 Ratings
    ITSM collaboration and documentation7.27 Ratings00 Ratings
    Ticket creation and submission6.89 Ratings00 Ratings
    Ticket response6.29 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of osTicket and Sprinklr Service
    Feature
    osTicket
    8.3
    7 Ratings
    Sprinklr Service
    -
    Ratings
    External knowledge base9.05 Ratings00 Ratings
    Internal knowledge base7.57 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of osTicket and Sprinklr Service
    Feature
    osTicket
    6.9
    8 Ratings
    Sprinklr Service
    -
    Ratings
    Customer portal9.07 Ratings00 Ratings
    IVR7.01 Ratings00 Ratings
    Social integration4.01 Ratings00 Ratings
    Email support9.57 Ratings00 Ratings
    Help Desk CRM integration5.03 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of osTicket and Sprinklr Service
    Feature
    osTicket
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of osTicket and Sprinklr Service
    Feature
    osTicket
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    osTicketSprinklr Service
    Likelihood to Recommend
    9.1
    (9 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    7.5
    (7 ratings)
    Usability
    8.0
    (1 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    1.0
    (2 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    9.0
    (2 ratings)