osTicket vs. Zoho Desk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 osTicket | Score8 out of 10 | N/A | osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls. | $12 per month |
 Zoho Desk | Score7.8 out of 10 | N/A | Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com. | $9 per month per user |
| osTicket | Zoho Desk | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | A discount is offered for yearly billing. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| osTicket | Zoho Desk | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| osTicket | Zoho Desk | |
|---|---|---|
| Likelihood to Recommend | 9.1 | 7.8 |
| Likelihood to Renew | 10.0 | - |
| Usability | 8.0 | 9.4 |
| Support Rating | 1.0 | 8.7 |
| Implementation Rating | 10.0 | - |