OTRS vs. ServiceNow Now Platform
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 OTRS | Score9.7 out of 10 | N/A | OTRS offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. | N/A |
 ServiceNow Now Platform | Score9.2 out of 10 | N/A | The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools. | N/A |
| OTRS | ServiceNow Now Platform | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| OTRS | ServiceNow Now Platform | |
|---|---|---|
| Likelihood to Recommend | - | 9.5 |
| Likelihood to Renew | - | 7.0 |
| Usability | - | 9.3 |
| Support Rating | - | 7.6 |
| Implementation Rating | - | 10.0 |
| Contract Terms and Pricing Model | - | 8.4 |
| Professional Services | - | 8.2 |