Freshdesk vs. Output Time
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
 Output Time | Score9.1 out of 10 | N/A | Output Time is a collaboration tool that bundles Project management, Time tracking, Invoicing, Team Collaboration and Expenses Management etc. It is available as Online and Self-Hosted Project Management versions. | N/A |
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | $4 per user per month | ||||||||||||||
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| Freshdesk | Output Time | ||||||||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Project Management |
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| Professional Services Automation |
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| Freshdesk | Output Time | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 9.1 |
| Likelihood to Renew | 8.0 | - |
| Usability | 8.0 | - |
| Availability | 4.6 | - |
| Performance | 5.5 | - |
| Support Rating | 7.6 | - |
| In-Person Training | 8.2 | - |
| Online Training | 8.1 | - |
| Implementation Rating | 8.6 | - |
| Configurability | 5.4 | - |
| Contract Terms and Pricing Model | 6.4 | - |
| Ease of integration | 7.7 | - |
| Product Scalability | 5.5 | - |
| Professional Services | 6.4 | - |
| Vendor post-sale | 6.8 | - |
| Vendor pre-sale | 6.9 | - |