Paddle vs. Stripe Billing

I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.

If you have a small to medium sized business Stripe is most likely the perfect solution for you. It will automate almost all of your billing, freeing up your time to be used elsewhere. If you have a large business I would recommend getting in touch with the Stripe customer support team first to ensure it will be a good fit for you.

Incentivized

• Taking care of the relation with government entities and compliance in each country.
• They take care of the VAT for us.
• It gives the tools to scale to other countries being able to charge your users in different parts of the world.

Incentivized

• Laravel integration. Our product is written in Laravel, which supports Stripe out of the box.
• Customer service. When I had questions during my integration, customer support was easily accessible, friendly and helpful.
• Modern UI creates a quick, seamless purchase process for the customer.
• The ability to generate one-off custom invoices (not associated with a specific product) allows us to bill for custom development services through the same payment processor.
• The backend dashboard is well laid out and provides lots of great information.
• Test mode makes testing purchases quick and painless.
• Great looking customer-facing invoices.

Incentivized

• Analytics could support more flexible analysis of reported data and better custom events.
• More customization of the drop in purchase UI on the web without the need for a full custom site integration.
• Sometimes communication from their front line support staff has gone to the wrong address.

Incentivized

• It's pretty code-intensive to set up. You have to be a developer to get it on your site -- I feel like it should be more turnkey.
• Better reporting and analytics -- why should i have to subscribe to yet another sass platform like Baremetrics to get better metrics -- feel like these should be onboard at Stripe. If a competitor came along with better metrics, we would switch.

Incentivized

I have had no problems with Stripe support, they are prompt and it does not crash like other platforms or software. They are also great about notifying if maintenance is needed. Since the interface is so easy to use, I haven’t had to contact support that much, versus other platforms, it can be hard to be aware of certain features.

Incentivized

Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.

Incentivized

Our firm switched to Stripe because it came highly recommended by our developer. Apparently Stripe APIs are easily integrated into websites to provide all sorts of billing technology. And we are fond of their ability to attempt to collect payments from individual subscribers multiple times. However, Chase Paymentech did offer personal customer service that was quite stellar. As our company grows there is simply no way we can function without the ability to talk to someone in the case of an emergency

• Paddle takes only 5% of sales, in comparison to 30% as Apple does.
• We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.

Incentivized

• Positive - integrates with WordPress, the platform we use at our company.
• Positive - everything is all in one place with customers.
• Positive - easy to navigate.

Incentivized