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Parcel Panel vs. Zoho Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Parcel Panel

    N/AN/AA tracking solution for eCommerce that supports a post-purchase experience that helps to improve customer satisfaction, with real-time sync and tracking, and customer engagement through proactive notifications.

    $9

    per month

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    Parcel PanelZoho Desk
    Editions & Modules
    Essential
    starting at $9
    per month
    Professional
    starting at $49
    per month
    Enterprise
    starting at $399
    per month
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    Parcel PanelZoho Desk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsA discount is offered for yearly billing.
    More Pricing Information
    Features
    Parcel PanelZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of Parcel Panel and Zoho Desk
    Feature
    Parcel Panel
    -
    Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings8.94 Ratings
    Expert directory00 Ratings7.93 Ratings
    Subscription-based notifications00 Ratings7.93 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.54 Ratings
    Ticket response00 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of Parcel Panel and Zoho Desk
    Feature
    Parcel Panel
    -
    Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base00 Ratings8.94 Ratings
    Internal knowledge base00 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Parcel Panel and Zoho Desk
    Feature
    Parcel Panel
    -
    Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.02 Ratings
    Email support00 Ratings6.64 Ratings
    Help Desk CRM integration00 Ratings8.93 Ratings
    User Ratings
    Parcel PanelZoho Desk
    Likelihood to Recommend
    -
    (0 ratings)
    7.8
    (23 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (12 ratings)