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Paycom vs. UKG Pro

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Paycom

752 Reviews and Ratings

UKG Pro

1,444 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Paycom

    Score7.4 out of 10
    		N/APaycom supports HR and payroll with automated, employee-first technology that supports every stage of employment. Its single database enables seamless data management, to reduce errors, endless data entry and time-consuming administrative tasks.N/A

    UKG Pro

    Score7.6 out of 10
    		N/AUKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
    Pricing
    PaycomUKG Pro
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    PaycomUKG Pro
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    PaycomUKG Pro
    Considered Both Products
    Paycom
    Beth Cavanah
    Director of Human Resources in Human Resources at Marshall County Hospital (Hospital & Health Care, 201-500 employees)
    Chose Paycom
    I honestly believe I chose Paycom because of the relationship I had with our sales rep. I felt comfortable discussing issues with him and I trusted that he was going to be a man of his word. Blain was wonderful to work with and if I had any issues, I called him and he took …
    Incentivized
    Verified User
    Chose Paycom
    The report writing is the best out there. It is very easy to use and produces the reports needed. The canned reports work well, too. The PTO usage and accruals are always accurate and work well with the system.
    Incentivized
    Elise Szarek
    HR Manager in Human Resources at Whitebridge Pet Brands LLC (Food & Beverages, 51-200 employees)
    Chose Paycom
    It's truly all-in-one if you want it to be. Areas of the system talk to other areas in a system. If there are issues, you can talk to your specialist, and they work to resolve issues as quickly as possible. You don't have to put a ticket in and hope that it gets fixed …
    Incentivized
    Verified User
    Chose Paycom
    In my opinion, UKG and ADP our the worst products, customer service is terrible. They could literally pay me to use their product and I would still choose Paycom over them. Paylocity was our number 2 pick. They seemed like they could have done an ok job, but Paycoms ease …
    Incentivized
    Muhammad Sadequl Islam
    Senior Executive, HR & Administration in Human Resources at Biopharma Limited (Pharmaceuticals, 501-1000 employees)
    Chose Paycom
    Paycom solved our primary needs to pay our employees and it’s furthermore solved our so many additional HR problems as well. So it’s much more advance than the other similar software.
    Incentivized
    Mallory Stevens
    Benefits Manager in Human Resources at Swiss Post Solutions (Outsourcing/Offshoring, 1001-5000 employees)
    Chose Paycom
    Paycom has leverage over all systems I've worked on outside of Workday. Workday has the ability to be a global HRIS. Paycom is a single sign-on home built system versus the others have use interfaces to have a complete solution.
    Incentivized
    Verified User
    Chose Paycom
    Paycom had the best ROI for the features we wanted and more customization options. Namely did not have all the features we wanted and UltiPro's sales representative did not seem think it was worth their time to demo to us, so we went with someone who wanted our business who …
    Incentivized
    Verified User
    Chose Paycom
    Paycom has some features that the others don't have. But we found that we couldn't rely on the data being correct so that required extra work to verify reports, etc. What I have appreciated about UltiPro is that they will tell you if something isn't going to work and then you …
    Incentivized
    Yvonne Soto
    Payroll Administrator in Finance and Accounting at Lawrence Hall Youth Services (Individual & Family Services, 201-500 employees)
    Chose Paycom
    [We selected Paycom for its] Integrated system - and user friendly reporting.
    Incentivized
    Verified User
    Chose Paycom
    On a scale from 1- 10 compared to ADP and UltiPro, Paycom comes in at 3. I wasn't involved in the selection process, however, I believe the main reason we purchased Paycom was because they sold it as a Global system and it turned out to be anything but that.
    Incentivized
    Verified User
    Chose Paycom
    ukg was very hard to use and paycom is user friendly
    Incentivized
    Verified User
    Chose Paycom
    Overall User Friendly.
    Incentivized
    UKG
    Neva Sjule
    Human Resources Intern/Admin Assistant in Human Resources at Schlitterbahn Waterpark (Entertainment, 1001-5000 employees)
    Chose UKG Pro
    UKG Pro and Paycom are very similar in the base function they are used for, timecards and scheduling. While I have never worked on the administrative side of Paycom, I do feel that the employee/customer facing part of the software was a bit better than UKG. It was easier to …
    Incentivized
    Lisa Medland, SPHR
    Director of Human Resources in Human Resources at Spare Time Entertainment Centers (Entertainment, 1001-5000 employees)
    Chose UKG Pro
    Paycom -- DO NOT LIKE their sales tactics. Very unprofessional. The product has evolved and is looking quite decent from where it started, but I will never use them again. ADP -- I have used it for all different facets in my career. They can never get all their systems …
    Incentivized
    Verified User
    Chose UKG Pro
    We left ADP for UKG Pro due to poor customer service and inability to access the backend. Highflyer did not meet California regulatory requirements. Paycom's sales personnel were lacking and did not represent the company well (e.g. late for demos, did not meet the RFP deadline).
    Incentivized
    Verified User
    Chose UKG Pro
    The reporting is more robust with UKG Pro versus Paycom.
    Incentivized
    Isabella Guedes
    Director, Human Resources in Human Resources at Sacramento River Cats (Sports, 201-500 employees)
    Chose UKG Pro
    The customer service and the product/services. ADP was never able to fix anything and it took multiple days sometimes weeks to get back to us on issues. Paycom wasn’t but the platform definitely wasn’t as robust as UKG.
    Incentivized
    Verified User
    Chose UKG Pro
    Paycom is also a great software that I recommend, but I think it's better suited to smaller companies with smaller human resources departments that may need extra support or looking to do less in the system. UltiPro is better, in my opinion, for larger sized companies where you …
    Incentivized
    Verified User
    Chose UKG Pro
    UKG stacks up very well. The functionality covers just about all of the essential functions that are needed to operate a large organization that is constantly bringing in new talent and moving people around to other divisions or positions. The reporting is strong, and the …
    Incentivized
    Patti Pertile
    Controller in Corporate at Pinnacle GI Partners (Health, Wellness and Fitness, 201-500 employees)
    Chose UKG Pro
    UKG has issues with customer service that is not like any other Payroll system that I have used.
    Incentivized
    Verified User
    Chose UKG Pro
    I didn't select UKG Pro at this company. That decision was made prior to my joining. However, I have had the opportunity to evaluate UKG Pro next to ADP Workforce Now, and I opted to go with ADP Workforce Now. The reasons for that decision boiled down to the level of control …
    Incentivized
    Eduardo Safille
    Vice President of Talent Management / HR in Human Resources at Arc Broward (Non-profit Organization Management, 201-500 employees)
    Chose UKG Pro
    Better quality, more robust, more customization. With many of these other systems, you get a pre-packaged, cookie-cutter system that often lacks the ability to custom-tailor the system to meet your company needs. Not the case with UKG Pro.
    Incentivized
    Chanel M Nelson, MHRM
    Senior Human Resources Generalist in Human Resources at Continental Office est. 1939 (Furniture, 51-200 employees)
    Chose UKG Pro
    We decided on UKG vs the companies listed above due to their commitment to customer service, having a focus on being a great place to work for their associates, and product offerings.
    Incentivized
    Verified User
    Chose UKG Pro
    We stayed with UKG because ultimately we would have to transfer our data. However, we will perform our due diligence every couple of years. Also at the time, the customer service was phenomenal.
    Incentivized
    Verified User
    Chose UKG Pro
    UKG Pro [(formerly Ultimate Software UltiPro)] has more features and is more user friendly.
    Incentivized
    Verified User
    Chose UKG Pro
    I was not with with my current employer when UltiPro was implemented. This product was chosen because of the different HR tools it offered aside from just payroll. However, some of the modules that we expected to work better for us have lack of functionality needed for our …
    Incentivized
    Verified User
    Chose UKG Pro
    UKG had all the modules we were looking for, was highly configurable, and looked like it could grow with our business. Did not realize how much of the heavy lifting was needed on our part for implementation and ongoing. UKG does have its quirks and some workarounds are needed …
    Incentivized
    Natalie Scherner
    HR Coordinator in Human Resources at Oswald Companies (Insurance, 201-500 employees)
    Chose UKG Pro
    We are continuously comparing UKG against other systems. UKG offers a lot but we are unsure if it is matching our exact needs. We have not decided to switch our HRIS because it would currently be more work to move systems than to reconfigure this one to our needs.
    Incentivized
    Jeff Motsch
    Director of Human Resources in Human Resources at Safeguard Properties Management, LLC (Real Estate, 201-500 employees)
    Chose UKG Pro
    UKG Pro is competitive in its pricing models but more transparent than some other products we have used. They are consistently ranked as one of the top employers in their industry and this comes across in all dealings with their employees from contract negotiations, to …
    Incentivized
    Tim Marquardt
    CFO (Chief Financial Officer) in Finance and Accounting at max credit union (Financial Services, 201-500 employees)
    Chose UKG Pro
    Limited research but didn't really notice any big differences
    Incentivized
    Janet Callahan
    Manager HR in Human Resources at PADI Worldwide (Sports, 201-500 employees)
    Chose UKG Pro
    No one could handle the California 9/80 compliance better than Ulti.
    Incentivized
    LeeAnne Gomes
    HR Ops and Payroll Manager in Human Resources at NEXT Trucking (Transportation/Trucking/Railroad, 201-500 employees)
    Chose UKG Pro
    After a long selection process, we went with UKG - which had the highest launch price tag of all the vendors we reviewed - because of its amazing capacity for configurability. We were also drawn to the culture within UKG. It made the most sense to us that a company with a …
    Incentivized
    Analisa Afonso
    Sr. HR Business Partner in Human Resources at Shoes For Crews (Retail, 51-200 employees)
    Chose UKG Pro
    Our company left ADP largely in part due to customer service and system capabilities.
    Incentivized
    Tracy Ratcliffe
    Payroll Manager in Finance and Accounting at Moore & Van Allen, PLLC (Legal Services, 501-1000 employees)
    Chose UKG Pro
    UltiPro's reporting capability and the ability to easily see employment, compensation, and job history in a logical format and screen view were are main reasons for selecting UltiPro.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    PaycomUKG Pro
    Human Resource Management
    Comparison of Human Resource Management features of Paycom and UKG Pro
    Feature
    Paycom
    7.9
    389 Ratings
    UKG Pro
    8.2
    820 Ratings
    Employee demographic data9.0353 Ratings8.5746 Ratings
    Employment history8.6340 Ratings8.5777 Ratings
    Job profiles and administration8.2341 Ratings7.3748 Ratings
    Workflow for transfers, promotions, pay raises, etc.7.1341 Ratings8.9735 Ratings
    Organizational charting7.3261 Ratings7.4658 Ratings
    Organization and location management7.6298 Ratings8.4670 Ratings
    Compliance data (COBRA, OSHA, etc.)7.3283 Ratings8.3530 Ratings
    Payroll Management
    Comparison of Payroll Management features of Paycom and UKG Pro
    Feature
    Paycom
    8.0
    402 Ratings
    UKG Pro
    8.8
    761 Ratings
    Pay calculation9.1390 Ratings9.4723 Ratings
    Support for external payroll vendors6.447 Ratings9.0347 Ratings
    Off-cycle/On-Demand payment8.713 Ratings8.9245 Ratings
    Benefit plan administration8.0338 Ratings8.6656 Ratings
    Direct deposit files9.8389 Ratings9.4715 Ratings
    Salary revision and increment management7.1323 Ratings8.5585 Ratings
    Reimbursement management7.2219 Ratings8.057 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of Paycom and UKG Pro
    Feature
    Paycom
    7.7
    354 Ratings
    UKG Pro
    7.2
    577 Ratings
    Approval workflow7.8337 Ratings7.5517 Ratings
    Balance details7.5338 Ratings7.1540 Ratings
    Annual carry-forward and encashment7.8282 Ratings7.0443 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of Paycom and UKG Pro
    Feature
    Paycom
    8.9
    402 Ratings
    UKG Pro
    9.0
    813 Ratings
    View and generate pay and benefit information9.8395 Ratings9.0784 Ratings
    Update personal information9.6398 Ratings9.0790 Ratings
    View company policy documentation8.6354 Ratings9.0576 Ratings
    Employee recognition7.3192 Ratings9.1296 Ratings
    View job history8.9316 Ratings8.8774 Ratings
    Asset Management
    Comparison of Asset Management features of Paycom and UKG Pro
    Feature
    Paycom
    4.9
    26 Ratings
    UKG Pro
    8.1
    196 Ratings
    Tracking of all physical assets4.926 Ratings8.1196 Ratings
    HR Reporting
    Comparison of HR Reporting features of Paycom and UKG Pro
    Feature
    Paycom
    6.7
    346 Ratings
    UKG Pro
    7.7
    751 Ratings
    Report builder7.2340 Ratings7.8730 Ratings
    Pre-built reports7.2337 Ratings7.7741 Ratings
    Ability to combine HR data with external data5.855 Ratings7.5509 Ratings
    Onboarding
    Comparison of Onboarding features of Paycom and UKG Pro
    Feature
    Paycom
    7.8
    342 Ratings
    UKG Pro
    8.7
    571 Ratings
    New hire portal8.0339 Ratings8.4568 Ratings
    Manager tracking tools7.6293 Ratings9.0454 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of Paycom and UKG Pro
    Feature
    Paycom
    5.5
    199 Ratings
    UKG Pro
    8.4
    387 Ratings
    Corporate goal setting4.236 Ratings8.8300 Ratings
    Individual goal setting6.9186 Ratings8.7368 Ratings
    Line-of sight-visibility4.835 Ratings8.7259 Ratings
    Performance tracking6.2195 Ratings7.4342 Ratings
    Performance Management
    Comparison of Performance Management features of Paycom and UKG Pro
    Feature
    Paycom
    7.0
    247 Ratings
    UKG Pro
    8.0
    476 Ratings
    Performance plans7.4228 Ratings8.4424 Ratings
    Performance improvement plans7.0216 Ratings8.4334 Ratings
    Review status tracking7.5222 Ratings8.1445 Ratings
    Review reminders7.1228 Ratings6.0408 Ratings
    Multiple review frequency6.0204 Ratings9.0343 Ratings
    Succession Planning
    Comparison of Succession Planning features of Paycom and UKG Pro
    Feature
    Paycom
    6.8
    34 Ratings
    UKG Pro
    9.2
    193 Ratings
    Create succession plans/pools9.124 Ratings9.2159 Ratings
    Candidate ranking6.830 Ratings9.3169 Ratings
    Candidate search5.833 Ratings9.1168 Ratings
    Candidate development5.429 Ratings9.2157 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of Paycom and UKG Pro
    Feature
    Paycom
    5.7
    239 Ratings
    UKG Pro
    7.4
    470 Ratings
    Job Requisition Management5.8214 Ratings7.6446 Ratings
    Company Website Posting5.2211 Ratings8.3434 Ratings
    Publish to Social Media4.8169 Ratings7.1344 Ratings
    Job Search Site Posting5.3196 Ratings8.1402 Ratings
    Duplicate Candidate Prevention6.3185 Ratings6.4334 Ratings
    Applicant Tracking5.4219 Ratings7.4433 Ratings
    Notifications and Alerts7.1225 Ratings7.1401 Ratings
    User Ratings
    PaycomUKG Pro
    Likelihood to Recommend
    7.9
    (424 ratings)
    7.6
    (947 ratings)
    Likelihood to Renew
    8.9
    (23 ratings)
    8.6
    (196 ratings)
    Usability
    9.1
    (24 ratings)
    8.4
    (189 ratings)
    Availability
    9.1
    (2 ratings)
    10.0
    (75 ratings)
    Performance
    9.1
    (2 ratings)
    10.0
    (332 ratings)
    Support Rating
    9.1
    (52 ratings)
    5.6
    (495 ratings)
    In-Person Training
    6.4
    (1 ratings)
    9.9
    (87 ratings)
    Online Training
    9.1
    (2 ratings)
    7.6
    (204 ratings)
    Implementation Rating
    8.2
    (7 ratings)
    9.5
    (86 ratings)
    Configurability
    9.1
    (2 ratings)
    10.0
    (76 ratings)
    Ease of integration
    5.5
    (1 ratings)
    10.0
    (66 ratings)
    Product Scalability
    9.1
    (2 ratings)
    10.0
    (94 ratings)
    Vendor post-sale
    9.0
    (4 ratings)
    10.0
    (56 ratings)
    Vendor pre-sale
    9.0
    (4 ratings)
    10.0
    (49 ratings)